Open To Work
Nithyakalyani R
Bengaluru
Summary
Experienced banking professional with over three years in financial operations, process governance, and compliance support. Currently a Senior Analyst at NatWest and pursuing an ACCA qualification, with proven expertise in workflow management, reconciliations, and stakeholder coordination within regulated environments. Skilled in reporting, process improvement, and maintaining operational accuracy through effective controls and documentation. Adept at collaborating across teams to streamline processes and drive efficiency in high-paced, audit-aligned settings.
Overview
3
3
years of professional experience
Work History
Customer Service & Operations Senior Analyst
Natwest Group
10.2024 - Current
- Processed and reviewed customer transactions, which included KYC verification, sanctions screening, and compliance checks to ensure regulatory adherence before releasing payments.
- Evaluated exited customers eligibility to claim funds while ensuring accuracy, compliance, and risk management in the decision-making process.
- Investigated high-priority international fund transfers, verifying IBAN and SWIFT codes, conducting APC checks, and escalating suspicious cases in alignment with AML and sanctions policies. Documented findings to support compliance and audit readiness.
- Performed end-to-end analysis of transaction monitoring alerts, identifying red flags, and determining appropriate action based on the case.
- Facilitated hands-on training in payment processing systems and AML procedures, equipping staff with the skills to manage transactions securely and efficiently.
- Maintained high-quality output while managing work allocation, optimizing workflow efficiency, and ensuring SLA compliance.
- Provided urgent case support by resolving complex payment issues and reviewing internal team cases, ensuring timely and accurate resolution.
- Successfully handled high-value payment transactions, mitigating risk and ensuring 100% compliance with internal controls.
Customer Service & Operations Analyst
Natwest Group
08.2022 - 10.2024
- Efficiently gained accreditation in all process across off boarding operations, expertly managing a variety of case scenarios with advances problem solving skills.
- Specialized in handling retail, business, and commercial customer off-boarding, filtering KYC failure cases and issuing account closure notifications in coordination with Relationship Managers and Branches.
- Enhanced Team's output quality by performing detailed Internal checks, identifying errors, implementing corrective measures.
- Supported AML compliance efforts by gaining experience with transaction review processes, SAR and IMLSR reporting protocols, and Actone monitoring systems.
- Ensured regulatory compliance and protected institutional integrity by identifying suspicious financial activity and submitting a Defence Against Money Laundering (DAML) request to the NCA.
- Tracked key performance metrics to identify improvement areas and supported process documentation and enhancement initiatives to drive efficiency and accuracy in internal workflows.
Education
Bachelor of Commerce (B.com) - Accounting
Jyoti Nivas College Autonomous
Bengaluru05.2022
Association of Chartered Certified Accountants
Skills
- Payment operations and KYC
- AML and sanctions screening
- Reporting and analysis
- Service level agreement tracking
- Data management
- Strong communication skills
- Prioritization and coordination
- Process improvement and optimization
- Exception handling
Accomplishments
Consistently recognized by management for delivering robust and reliable performance; recipient of a performance excellence award in the second year.
Earned multiple management accolades for maintaining exceptionally high-quality work with zero errors.
Awarded by management for demonstrating strong ambition and sustained performance excellence, receiving recognition again in the second year.
Recognized for intellectual curiosity and for setting high standards of work quality, resulting in a management award.
Honored with the “We Raise the Bar” award (Oct 2025) for upholding outstanding quality, accuracy, and proactive ownership while successfully handling a high volume of cases, ensuring attention to detail, accuracy, and regulatory compliance.
Earned multiple management accolades for maintaining exceptionally high-quality work with zero errors.
Awarded by management for demonstrating strong ambition and sustained performance excellence, receiving recognition again in the second year.
Recognized for intellectual curiosity and for setting high standards of work quality, resulting in a management award.
Honored with the “We Raise the Bar” award (Oct 2025) for upholding outstanding quality, accuracy, and proactive ownership while successfully handling a high volume of cases, ensuring attention to detail, accuracy, and regulatory compliance.
References
Available on request
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridTimeline
Customer Service & Operations Senior Analyst
Natwest Group
10.2024 - Current
Customer Service & Operations Analyst
Natwest Group
08.2022 - 10.2024
Bachelor of Commerce (B.com) - Accounting
Jyoti Nivas College Autonomous
Association of Chartered Certified Accountants