Work Preference
Summary
Overview
Work History
Education
Skills
Tools And Platforms
Certification
Languages
Accomplishments
Timeline
Generic
Open To Work

Shaifali Sharma

Jaipur/Noida - Seeking opportunities abroad and flexible to relocate outside India

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Compliance Lead Auditor / Senior US HR – Audit & ComplianceSenior US HR – Onboarding & ComplianceCustomer Success ExecutiveCustomer support Executive

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Jaipur/Noida - Seeking opportunities abroad and flexible to relocate outside India, India
Open to relocation: Yes

Salary Range

₹70000/yr - ₹200000/yr

Important To Me

Career advancementWork-life balanceCompany Culture

Summary

Dynamic HR professional with extensive experience at Pride Healthcare LLC, specializing in compliance and onboarding. Proven track record in enhancing regulatory adherence and process efficiency, utilizing skills in Workday and MS Dynamics. Adept at fostering strong partnerships and driving successful audits, ensuring organizational excellence and employee satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Compliance Lead Auditor / Senior US HR – Audit & Compliance

Pride Healthcare LLC
Noida
09.2024 - Current
  • Led the development and implementation of HR workflows aligned with FLSA, OSHA, and other U.S. regulations. regulations.
  • Designed and executed audits across HR functions, ensuring efficiency, accuracy, and full legal compliance.
  • Built and maintained compliance dashboards to track KPIs and highlight process improvements.
  • Reviewed I-9 documentation and E-Verify processes, ensuring regulatory compliance and accurate record-keeping.
  • Presented audit findings to senior leadership, identifying risks, and driving corrective actions.
  • Conducted compliance training for HR teams and business units.
  • Collaborated with external auditors to support annual HR compliance reviews.

Senior US HR – Onboarding & Compliance

Compunnel Inc.
Jaipur / Noida
02.2022 - 08.2024
  • Oversaw complete U.S. Onboarding lifecycle, enhancing employee experience, and compliance.
  • Administered I-9 and E-Verify processes in strict accordance with U.S. Immigration regulations.
  • Developed onboarding SOPs and documentation standards to streamline HR functions.
  • Managed secure documentation and ensured data privacy compliance across systems.
  • Conducted internal audits and addressed compliance inquiries across HR processes.
  • Communicated policies across departments to ensure understanding and accountability.
  • Maintained audit-ready compliance logs and corrective action records.

Customer Success Executive

Taggbox
Jaipur
06.2021 - 02.2022
  • Onboarded and trained 200+ customers, improving platform adoption and reducing time-to-value.
  • Resolved product-related queries in collaboration with engineering teams, achieving 95%+ CSAT.
  • Monitored usage and engagement to identify and retain at-risk accounts, reducing churn by 20%.
  • Leveraged tools like Intercom to gather feedback and support product improvement initiatives.
  • Identified upselling opportunities, contributing to a 15% increase in account expansion revenue.
  • Delivered educational sessions to ensure long-term customer satisfaction and retentio

Customer support Executive

Teleperformance
Jaipur
05.2018 - 08.2019
  • Assisted customers with inquiries and product information effectively.
  • Resolved customer complaints through active listening and problem-solving skills.
  • Collaborated with team members to ensure a seamless customer experience.
  • Educated customers on product features and benefits during interactions.
  • Maintained accurate records of customer interactions for future reference.
  • Supported training of new staff on customer service protocols and tools.
  • Facilitated communication between departments to enhance service delivery.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Education

Master of Commerce (Previous) - Economic Administration & Financial Management (EAFM)

Rajasthan University
01.2019

Bachelor of Commerce -

Rajasthan University
01.2018

Skills

  • I-9 & E-Verify Administration
  • US HR Regulatory Compliance (FLSA, OSHA, Immigration)
  • HR Audits, Compliance Monitoring & Corrective Actions
  • Onboarding Lifecycle Management & SOP Development
  • HRIS & Recruitment Tools (Workday, JobDiva, Fieldglass, VNDLY)
  • Data Privacy, Documentation Control & Audit-Ready Records
  • Stakeholder Communication, Training & Process Improvement

Tools And Platforms

  • Workday, Jobdiva, Nexus,
  • Magnit, Beeline, VNDLY, Fieldglass
  • Scout Logic, FADV, Sterling
  • MS Dynamics, Confluence, Canva
  • Hubspot
  • Microsoft Excel, PowerPoint, and Word

Certification

  • Professional in Human Resource (PHR)
  • Leadership & Team Management
  • Rajasthan State Certificate in Information Technology (RS-CIT)

Languages

Hindi
First Language
English
Proficient (C2)
C2

Accomplishments

🏅 Star Player – Q4 2024 | 🏅 Star Player – Q1 2025

Timeline

Compliance Lead Auditor / Senior US HR – Audit & Compliance

Pride Healthcare LLC
09.2024 - Current

Senior US HR – Onboarding & Compliance

Compunnel Inc.
02.2022 - 08.2024

Customer Success Executive

Taggbox
06.2021 - 02.2022

Customer support Executive

Teleperformance
05.2018 - 08.2019

Master of Commerce (Previous) - Economic Administration & Financial Management (EAFM)

Rajasthan University

Bachelor of Commerce -

Rajasthan University
Shaifali Sharma