SHAIK ABDUL REHMAN
Hyderabad
Summary
Results-driven Performance Marketing Specialist experienced in sales, lead generation, customer acquisition, and international customer service. Achieved 120 - 160% of assigned sales and revenue targets through structured customer engagement and performance optimisation. Focused on enhancing lead response, conversion rates, and overall customer experience.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Performance Marketing & Sales Specialist
TDCX Private Limited
Hyderabad
03.2025 - Current
- Drove new business and revenue generation through outbound prospecting, customer engagement, lead follow-up and digital sales activities, identifying and qualifying prospects based on customer needs and commercial opportunities.
- Qualified, nurtured, and converted leads into sales opportunities through consultative selling, needs-based communication, objection handling, upselling and cross-selling, with a strong focus on customer experience and conversion.
- Consistently achieved 120%–160% of assigned sales and revenue targets from 2025 through Q2 2026 through effective customer engagement, opportunity conversion, and revenue-focused sales strategies.
- Managed customer and client interactions throughout the sales cycle, maintained accurate CRM records, tracked follow-ups and pipeline activity, and responded promptly to enquiries and high-potential opportunities.
- Analysed customer needs, objections, buying behaviour and performance trends to identify revenue opportunities, improve conversion ratios, and recommend relevant commercial propositions while maintaining strong client relationships.
Customer Sales Representative
Synchrony International Private Limited
Hyderabad, India
05.2022 - 01.2025
- Drove sales and revenue by engaging customers consultatively, upselling and cross-selling credit cards and financial products tailored to customer needs.
- Identified customer needs and addressed objections to enhance conversion and retention through effective, needs-based communication.
- Managed customer accounts and high-volume enquiries while ensuring service quality, compliance, and achievement of customer experience KPIs.
- Maintained accurate account information and followed structured processes to support reliable customer interactions and revenue outcomes.
- Trained and mentored new representatives across India and the Philippines, supporting onboarding, sales processes, service quality and performance readiness.
- Recognized with the Star Performer Award in 2023 and 2024 for sustained target overachievement.
Customer Service Representative
HSBC Private Limited
Hyderabad
09.2020 - 04.2022
- Managed high-volume customer enquiries via phone, email, and chat to ensure timely resolutions and foster strong customer relationships.
- Resolved customer issues through active listening and problem-solving, contributing to improved customer retention.
- Achieved and maintained high CSAT performance, contributing to recognition through the Voice of the Customer (VoC) program.
- Recognised as Best Employee of the Year in 2020 for service quality and reliability, enhancing overall customer satisfaction.
Education
Diploma in Hospitality & Tourism Management -
Frankfinn Institute of Hospitality Management
Hyderabad11-2013
Bachelor of Computer Applications -
Delhi Institute of Management and Technology
Delhi06-2017
Skills
- Customer Engagement
- Consultative Selling
- Lead Qualification
- Sales Conversion
- Upselling
- Cross-Selling
- Lead Generation
- Outbound Prospecting
- Inside Sales
- New Business Development
- Pipeline Management
- CRM
- Revenue Generation
- Sales performance metrics
- Account Management
Certification
- Google Ads Search Certification
- Hospitality & Tourism Certification
Languages
English
Timeline
Performance Marketing & Sales Specialist
TDCX Private Limited
03.2025 - Current
Customer Sales Representative
Synchrony International Private Limited
05.2022 - 01.2025
Customer Service Representative
HSBC Private Limited
09.2020 - 04.2022
Diploma in Hospitality & Tourism Management -
Frankfinn Institute of Hospitality Management
Bachelor of Computer Applications -
Delhi Institute of Management and Technology