SHAIK ATHER SHUAIB
Bangalore
Summary
10+years of experience in the service industry and working in various capacities, Exposure in problem solving & achieving results. Being a team player I have excellent interpersonal skills to continuously focus towards team performance. Expertise in analyzing trends and requirements, implementing processes and provide resources to improve the productivity and efficiency in the performance of the team.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Project Head Sales
VAJRAM GROUP
Bangalore
03.2021 - Current
- Specialized in closing ticket size of 2, 3, 4BHK, Villa, Villa plots & Penthouses.
- Supporting agents in final negotiations and closing high-value transactions.
- Hiring and training sourcing candidates who fit both the role and company culture, followed by continuous structured training.
- Train pre-sales executives on qualifying leads, pitch properties and schedule site visits.
- Training sales team on ask the right questions to uncover customer challenges.
- Sales strategy implementing which strategies to increase site visits and conversions.
- Client Management maintaining strong relationships with high-net-worth individuals and channel partners.
- Driving sales performance through effective team leadership. Training and performance monitoring.
- Managing direct sales, channel partner sales, CRM to ensure seamless client engagement from inquiry to closure.
- Developing and expanding a strong network of channel partners & brokers to accelerate project sales.
- Coordinating with CRM team after sales to ensure efficient lead management, customer communication on the payments & signing the agreement.
- Inventory management tracking, organizing and analysis of availability, pricing, & unit details to ensure optimal sales.
- Analyzed project data to drive informed decision-making and improve future project outcomes.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Analyzed project performance data to identify areas of improvement.
Sales Manager
ASPIRE PROPTECH
Bangalore
07.2019 - 03.2021
- Meeting the CEO or the decision makers of the projects.
- Proposing to have an exclusive or CP partnership.
- In charge of 3 projects 2 ready to move and 1 under construction. (North Bangalore)
- Handling a team of 5+ sales professionals.
- Closure & Negotiation supporting agents in final negotiations and closing high-value transactions.
- Convert prospects into customers by showcasing appropriate primary residential properties to the prospects, which match the investment need of the prospects.
- Ensure that prospects and customers are satisfied with their interaction with the company at all touch points.
- Train Sales and pre-sales executives on qualifying leads, pitch properties and schedule site visits.
- Provide after-sales services and assist with home loans for the customers.
- Develop networks and engage with various channel partners/brokers & promote sales.
- Daily report on calls made list of prospects and site visits scheduled and site visits done.
- Weekly team meetings on sales performance.
- Developed and implemented sales strategies to enhance market penetration and revenue growth.
- Led a high-performing sales team, driving motivation and productivity through coaching and mentorship.
- Established strong relationships with key clients, fostering loyalty and repeat business through exceptional service.
- Conducted regular training sessions to elevate sales techniques and product knowledge across the team.
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Cultivated relationships with key clients, enhancing loyalty and retention rates.
- Mentored junior sales staff, fostering skill development and performance improvement.
Team Lead – Lead Generation
AZUGA TELEMATICS
Bangalore
11.2016 - 04.2017
- Handling 15+ sales analysts responsible for LGS (Lead Gen Specialist)
- Building a solid inside sales team/lead generation team that exceeds sales goals.
- Monitor employee productivity and motivate team to reach daily dial goals.
- Evaluate and improve inside sales and sales administration process.
- Resolve interpersonal issues within department and escalate if required.
- Having the right structure to achieve the team’s goals.
- Using all the tenurity, learning and migration experience from past in setting up and building a strong team.
- Being a part of recruitment panel conduct interviews using various reliable recruiting and selection methods to filter candidates.
- Interview, hire, train, mentor, coach and evaluate performance of associates and formulate their work schedules.
- To constantly keep an eye on the call rates and to ensure proper coding of breaks, log-outs and other aux work is used appropriately.
- Interfacing other departments within the organization viz IT, Training, Administration, and Quality & HR at an operational level.
- Led cross-functional teams to enhance telematics solutions and improve customer satisfaction.
- Mentored junior team members, fostering skills in telematics technology and project management.
Team Lead
BUSINESS MOJOS
Bangalore
02.2015 - 10.2016
- Single handedly took a challenge and initiated the USA Accounts Receivable and inside sales Process and within 6 months of period the project was fully successful and a team of 10+ analysts was made who were responsible for Invoice collection process and also built Inside sales team which had 10+ inside sales executives.
- Reports generation with team stats, weekly team report submitted to the management team along with performance status.
- Providing feedback to analysts on red alerts received immediately, coaching them for better performance on calls and the process of ensuring optimum customer satisfaction results are achieved.
- To constantly keep an eye on the call rates and also to ensure proper coding of breaks, logouts and other aux work is used appropriately.
- Using all the tenurity, learning and migration experience from past in setting up and building a strong team.
- Having the right structure to achieve the team’s goals.
- Conduct interviews using various reliable recruiting and selection methods to filter candidates.
- Interview, hire, train, mentor, coach and evaluate performance of associates and formulate their work schedules.
- Streamlined workflow processes, resulting in improved task completion timelines.
- Facilitated regular team meetings to drive collaboration and address project challenges.
- Monitored team performance metrics to identify areas for improvement and implement solutions.
- Developed strategic initiatives that aligned with organizational goals and enhanced productivity.
- Mentored junior staff, fostering a culture of continuous learning and professional growth.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Sales & Marketing
AD POINT OUTDOOR ADVERTISERS
10.2012 - 01.2015
- Ensure to call minimum of 15 clients as per business requirement and meet clients on field as per scheduled appointment consuming most of the day.
- Responsible for cascading updates, information received directly from Clients, training new candidates and taking care of the team reports and productivity data.
- Review and identify root causes for all escalated service requests and use this information to improve continuously within service delivery teams.
- Review dashboards/ data reports for schedule attendance, sales, customer satisfaction, product and provide constructive feedback.
- Meeting clients directly to improve and understand the client’s requirements.
- Social media marketing reaches and target clients.
- Manage availability of coverage during business and after hours.
- Quality validation of tasks performed by agents.
- Time Management is utilized to the fullest.
Senior Sales Consultant
JACOB FLEMING GROUP
Bangalore
03.2010 - 09.2012
- Handled HSE related conferences, strengthening my skills in the field of sales for diversified sectors like Oil & Gas, Construction, Mining, Banking etc.
- Responsible for cascading updates, information received directly from Clients, training new candidates and taking care of the team reports and productivity data.
- Producing training in the field of Oil & Gas, Mining & banking etc.
- Planning & setting goals for target achievement on a weekly basis.
- Lead research using different tools and telephonic research.
- Guide & mentor team in the absence of the manager.
- Quality validation of tasks performed by agents.
- Performed 100 marketing calls per day to establish weekly appointments.
SENIOR CUSTOMER EXECUTIVE
DELL INTERNATIONAL
02.2007 - 03.2008
- Client Support for Dell financial services (DFS) Clients.
- Updating clients about the new products and offers.
- Review and identify root cause for all escalated service requests and use this information to improve continuously within service delivery teams.
- Focus on problem avoidance in escalation process.
- Manage availability of coverage during business and after hours.
- Initiating work-flow / process improvements wherever applicable.
- Guide & mentor team in the absence of the manager.
- Coordinate with team manager for motivational activities to improve team motivation interfacing with other departments within the organization viz IT, Training, Administration, and Quality & HR at an operational level.
Senior Customer Service Executive
Iseva
07.2006 - 02.2007
- B2C USA market calling educating clients providing tailored mortgage solutions that meet clients financial needs.
- Coordinating with the appointed loan officers in USA & fixing an appointment with the clients.
- Building relationships maintaining strong client relationships through regular follow-ups.
- Monitoring & call barging to identify and resolve performance/behavior/attendance issues using the prescribed performance management techniques.
- Review dashboards/ data reports on a daily basis for schedule attendance, sales, quality, voice and accent, customer satisfaction, product and provide constructive feedback.
- Handle escalations and prepare monthly report on the same.
- Analyzing the external Customer satisfaction surveys for areas of improvement and, in close
- Cooperation with the customer, developing and implementing the improvement action plan.
SENIOR SALES
NIRVANA BUSINESS SOLUTIONS
01.2004 - 01.2006
- B2C calling educating clients providing tailored mortgage solutions that meet clients' financial needs.
- Coordinating with the appointed loan officers in the USA & fixing an appointment with the qualified clients.
- Building relationships maintaining strong client relationships through regular follow-ups.
- Provide financing options and customize solutions by conducting a deep dive analysis of the application, credit profile, financials, and ensuring options offered fit within the guidelines.
- Develop and follow up on cold and warm sales leads for Mortgage products to consumers this process is via Email and telephone sales.
- Was specialized in selling mortgages to SPANISH clients also hiring & training new executives on the same.
- Monitoring & call barging to identify and resolve performance/behavior/attendance issues using the prescribed performance management techniques.
- Preparing reports presenting detailed sales reports to management.
Education
Bachelor of Arts - Banking And Finance
Chhattisgarh University
06-2004
Pre-University (12th Grade) - Banking & Finance
Bangalore University
BangaloreSSLC (10th Grade) -
Bangalore University
KECSSkills
- Communication
- Leadership
- Decision Making
- Self-motivation
Team Coaching
Timeline
Project Head Sales
VAJRAM GROUP
03.2021 - Current
Sales Manager
ASPIRE PROPTECH
07.2019 - 03.2021
Team Lead – Lead Generation
AZUGA TELEMATICS
11.2016 - 04.2017
Team Lead
BUSINESS MOJOS
02.2015 - 10.2016
Sales & Marketing
AD POINT OUTDOOR ADVERTISERS
10.2012 - 01.2015
Senior Sales Consultant
JACOB FLEMING GROUP
03.2010 - 09.2012
SENIOR CUSTOMER EXECUTIVE
DELL INTERNATIONAL
02.2007 - 03.2008
Senior Customer Service Executive
Iseva
07.2006 - 02.2007
SENIOR SALES
NIRVANA BUSINESS SOLUTIONS
01.2004 - 01.2006
Bachelor of Arts - Banking And Finance
Chhattisgarh University
Pre-University (12th Grade) - Banking & Finance
Bangalore University
SSLC (10th Grade) -
Bangalore University
AREAS OF EXPERTISE
I quest a managerial assignment in Sales / Lead generation / Inside sales / Sales Operations / Accounts receivable / Marketing / Event sales / Exhibition / International Conferences / Delegate sales / Conference & Training Production.
PERSONAL DETAILS
- Father’s name: S. Abdul Khader
- Address: 10, 10th Cross, 11th Main Vasanth Nagar, Bangalore- 560052
- Date of birth: 1980-12-02
- Nationality: Indian
Disclaimer
I hereby certify that the details furnished in my curriculum vitae are true to the best of my knowledge.