Shaik Imthiyaz Ahammad
Hyderabad
Summary
Experienced System Engineer with over three years of expertise in production support and IT operations at Tata Consultancy Services. Adept at providing L1.5 support within the Data Operation Command Center and IT Operation Command Center team, ensuring smooth and reliable system performance across critical enterprise environments. Proficient in leveraging industry-leading monitoring and automation tools such as Control-M for job scheduling, ServiceNow for IT service management, Dynatrace for application performance monitoring, and Nagios for infrastructure monitoring.
Overview
4
4
years of professional experience
Work History
System Engineer - Production Support
Tata Consultancy Services
Hyderabad
05.2022 - Current
- Provided L1.5 production support for Data Operation Command Center and IT Operation Command Center, ensuring continuous system availability.
- Monitored and managed job scheduling using Control-M, maintaining SLA compliance and minimizing job failures.
- Utilized ServiceNow for incident ticketing, tracking, and resolution, handling an average of 50 tickets monthly.
- Collaborated with cross-functional teams to troubleshoot and resolve critical incidents, reducing average resolution time by 30%.
- Leveraged Dynatrace and Nagios monitoring tools to proactively identify system anomalies and prevent outages.
Automation of Monitoring Alerts
Tata Consultancy Services
05.2022 - Current
- Developed automated scripts integrated with Control-M to streamline alert notifications and reduce manual monitoring efforts.
- Enhanced incident response times by 15% through improved alert accuracy and timely escalation processes.
Monitoring Dashboard Optimization
Tata Consultancy Services
05.2022 - Current
- Implemented customized dashboards in Dynatrace and Nagios to provide real-time system health insights to IT operations teams.
- Improved system uptime by enabling proactive issue detection and faster resolution workflows.
Education
Bachelor of Computer Application - Computer Science
National Degree College
Skills
- Production Support
- Incident Management
- IT Operations
- ITIL Processes
- System reliability assurance
- Optimizing workflows
- Infrastructure health tracking
- Diagnosing incidents
- Job Scheduling
- Monitoring Tools
- Control-M
- ServiceNow
- Dynatrace
- Nagios
- SQL
- C
Hybrid
True
Remote
True
Languages
English
First Language
Hindi
Advanced
C1
Timeline
System Engineer - Production Support
Tata Consultancy Services
05.2022 - Current
Automation of Monitoring Alerts
Tata Consultancy Services
05.2022 - Current
Monitoring Dashboard Optimization
Tata Consultancy Services
05.2022 - Current
Bachelor of Computer Application - Computer Science
National Degree College