Shaik Md Iliyas
IT ADMINISTAR
Kurnool,AP
Summary
Dynamic IT professional with a proven track record at Wipro Technologies, enhancing system security and performance. Expert in hardware troubleshooting and providing exceptional help desk support. Achieved significant improvements in IT operations through effective incident and patch management. Skilled in fostering team collaboration and delivering innovative IT solutions to meet complex needs.
Overview
2
2
years of professional experience
Work History
IT Administrator
Wipro Technologies
Kurnool
09.2023 - Current
- Developed policies and procedures related to computer security measures.
- Monitored system performance metrics and implemented improvements to ensure optimal functioning.
- Monitored network performance to determine adjustments needed.
- Configured VPN tunnels between remote sites for secure communication over public networks.
- Directed daily assignments and process workflows.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Managed IT asset inventory, ensuring accurate tracking and compliance.
- Implemented and provided technical support for voice services and equipment.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Coordinated with department heads to understand IT needs and provide appropriate solutions.
Education
B.com - Computer Applications & Accounting
Sri Ramaiha Degree Collage
Kurnool, AP, India01.2020
Skills
- Hardware troubleshooting
- Help desk management
- IT asset management
- Incident management
- Patch management
- IT infrastructure
- Configuration management
- Data management
- Operating systems
- Remote support
- Software installation
- Backup solutions
- Network monitoring
- Performance tuning
- Disaster recovery
- System security
Languages
- Telugu
- Hindi
- Urdu
- English
Timeline
IT Administrator
Wipro Technologies
09.2023 - Current
B.com - Computer Applications & Accounting
Sri Ramaiha Degree Collage
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