Shaik Nizamuddin

• Company Overview: ByteDance is a global technology company and the parent organization of several widely used content platforms, including TikTok, Helo, and CapCut. Known for its cutting-edge AI-driven solutions and emphasis on creativity, ByteDance operates across numerous international markets, with a strong focus on user safety, content integrity, and platform innovation. The company consistently ranks among the top global digital firms in terms of user engagement, scalability, and operational excellence.

Project Title: APAC Operational Performance Dashboard

Environment: Bi Developer, Tableau Prep, Tableau desktop

• Prepared Business Requirement Document and then converted business requirements into Functional Requirements Specification.
• Performed data analysis to determine best BI solution (reports, dashboards) using Tableau.
• Created complex formulas and calculations within Tableau to meet the needs of complex business logic.
• Developed various data connections from data source to Tableau Desktop for report and dashboard development.
• Building, publishing customized interactive reports and dashboards, report scheduling using Tableau server.
• Created action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau.
• Scheduled frequency and time to refresh data when sources are published or extracted to server.
• Created Tableau scorecards, dashboards using Word Cloud, Bar-in-Bar Chart, Donut Chart, half Do-Nut/Simple gauge Chart, Funnel Chart, Bullet Chart, Waterfall Chart etc.
• Published the developed dashboard, reports on the Tableau Server so that the end users having access to the server and can view the data.
• Worked as Project Lead permission for our project for couple of months.

Client Company Overview: Crux Pre stressing Systems Pvt. Ltd. is a specialized engineering company in the field of post-tensioning and prestressed concrete solutions. Known for its technical expertise and high-quality execution, Crux provides innovative construction solutions for infrastructure projects such as bridges, buildings, flyovers, and industrial structures. The company plays a key role in advancing structural efficiency and durability through modern pre stressing techniques.

• Prepared BRD and converted business needs into functional specs.
• Performed data analysis and dashboard creation using Tableau Desktop and Server.
• Built interactive dashboards using filters, actions, and advanced chart types.
• Created Tableau scorecards and charts like Word Cloud, Donut, Funnel, and Bullet.
• Scheduled extracts and published dashboards on Tableau Server.
• Monitored job refreshes and managed user permissions.

• Company Overview: Dell Technologies is a global leader in technology solutions, providing innovative products and services across IT infrastructure, cloud computing, data storage, cybersecurity, and end-user computing. Known for its customer-centric approach and commitment to digital transformation, Dell helps organizations of all sizes modernize their IT environments and achieve business agility through advanced, scalable technologies.

Environment: Tableau desktop, SQL Server, MS Excel.

• Developed different types of reports like Executive summary report, Provider PRAs and Member EOBs. Created workarounds to fix the issues temporary and worked on permanent axes and deploy code changes to production.
• Responsible for interaction with business stakeholders, gathering requirements and managing the delivery.
• Worked on different types of filters (context, cascading and data source filters) and parameters.
• Created Hierarchies, Bins, sets, Groups, bookmarks, preferences and actionable items.
• Connected Tableau server to publish dashboard to a central location for portal integration.
• Prepared Test Cases for each specification in Requirement Specification Document corresponding to each module.
• Extensively involved in doing regression, system and user acceptance testing (UAT).
• Participated in the User Acceptance Warranty Testing. Involved in doing security and negative testing of the application

• Support and supervise process with 30 Associates
• Lead, motivate and develop high performance teams of Community Operations Representatives within a time-sensitive and demanding environment to deliver on operational key performance indicators.
• Manage the enforcement of policies, create and distribute reports to stakeholders, providing leadership team with cadenced reports around team's performance
• Worked with and for the team to achieve the set targets
• Developed strategies to promote team member adherence to company regulations and performance goals
• Oversee team member work for quality and guideline compliance
• Daily monitoring Reviewers' performances and handling the productivity data, and the teams' KRA.
• Monitor team interaction to ensure quality assurance standards.
• Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.
• Automated reporting workflows, reducing manual effort and enabling real-time visibility into team-level and site-wide performance.
• Created comparative visualizations to track individual team metrics, highlight top performers, and spotlight underperforming areas for timely intervention.
• Business: Worked on an MSP model for the Facebook FTEs - Processes include Community Operations in Instagram, Product Data Integrity and Graphic Violence Significant Contributions: