SHAIK FAQRUDHIN ABDULLAH SHAIK
Puducherry
Summary
Self-motivated and cheerful customer service professional with 7+ years of experience helping customers navigate websites and resolving product and service issues. Experienced in analyzing complex datasets, translating findings into actionable insights, and supporting strategic decision-making. Demonstrated ability to work collaboratively with cross-functional teams and communicate data-driven recommendations clearly and concisely. Strong problem-solving skills with focus on continuous improvement and innovation. Highly analytical Analyst with sound experience in data interpretation, statistical analysis, and trend forecasting. Strengths lie in problem-solving ability, strategic thinking, and exceptional technical skills such as proficiency in SQL and Excel. Showcased impact by contributing to data-driven decision making that increased efficiency and improved business outcomes in previous roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Analyst
Suntec Business Solutions
Bangalore
02.2022 - Current
- Managed tickets using ServiceNow and Jira
- Collaborated on the implementation team for requirement gathering and issue resolution
- Actively contributing to the Flex cube & Core banking team on new requirements, participating in gathering, analyzing, and implementing solutions to enhance functionality and address evolving client needs
- Conducting patching activities, managing disaster recovery (DR), and overseeing production migration to maintain system reliability and continuity
- Addressed and resolved L2 & L3 production issues, ensuring minimal downtime
- Developed comprehensive reports summarizing analytical findings for stakeholder review
Support Engineer
Tharavu Technologies Pvt Ltd
Bangalore
11.2020 - 02.2022
- Leveraged Java, SQL, AWS, and Microsoft Azure for system support and maintenance
- Conducted root cause analysis and troubleshooting to ensure issue resolution
- Diagnosed user problems via test scripts, technical expertise, and targeted questioning
- Provided detailed documentation of technical procedures and user manuals to enhance knowledge sharing
- Analyzed system logs and identified patterns to preemptively address underlying technical issues
Application Support Analyst
Apptium Technologies Pvt Ltd
Chennai
12.2019 - 11.2020
- Supported production environment with critical issue resolution
- Coordinated with business leads, IT teams, and external vendors for application deployment and maintenance
- Used JIRA for ticket management and monitored servers to ensure optimal operation
- Conducted regular system audits to identify and rectify potential vulnerabilities, safeguarding against data breaches
- Conducted root cause analysis on recurring issues, implementing long-term solutions to prevent future occurrences
Technical Associate
Financial Software & Systems
Chennai
11.2017 - 12.2019
- Monitored transactions, performed root cause analysis, and resolved system issues promptly by using Dynatrace monitoring tools
- Supported high-availability databases, applications, and web servers in clustered environments
- Monitored application logs and addressed issues to maintain service stability
- Conducted code reviews to identify and rectify errors, ensuring adherence to best practices and standards in software development
- Led training sessions for junior associates on new technologies and programming languages, improving team capabilities
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Alpha College Of Engineering & Technology
Pondicherry, India05-2017
Skills
- Technology integration planning
- Decision support
- Project oversight
- Root-cause analysis
- Process improvements
- System analysis
- SQL and databases
- Analytical problem solving
- Financial accountability
Languages
- English
- Hindi
- French
- Tamil
- Telugu
Certification
Microsoft Azure AZ-900 Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Analyst
Suntec Business Solutions
02.2022 - Current
Support Engineer
Tharavu Technologies Pvt Ltd
11.2020 - 02.2022
Application Support Analyst
Apptium Technologies Pvt Ltd
12.2019 - 11.2020
Technical Associate
Financial Software & Systems
11.2017 - 12.2019
Microsoft Azure AZ-900 Fundamentals
Bachelor of Science - Electrical, Electronics And Communications Engineering
Alpha College Of Engineering & Technology
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