Shaikh Affaan

• Started as Technical Cloud Support Associate in 2019, excelling in global client support.
• Successfully delivered 5 projects and drove 20 process improvements, earning recognition for maintaining high standards.
• Progressively promoted to Senior Specialist in January 2023 for exceptional projects and efficient contributions.
• Leading multiple global projects both individually and through lateral team collaborations.
• Contributed as training assistant by training batches including teams from Seattle and Capetown.
• Served as Mentor and Subject Matter Expert, reflecting collaboration and ownership skills.
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Project HomeRun

Highlight - Successfully restructuring the entire Cloud Support Standard Operating Procedures (SOP’s) and WIKI. Introduced clarity and optimized accessibility while conducting thorough examinations of each service and its related information to ensure accuracy and relevance. Additionally, Introduced enhanced information significant to service operations and implemented word-by-word simplification to optimize content clarity and understanding. Furthermore, conducted detailed assessments of deprecated content to maintain SOP integrity. Key Responsibilities included collaborating with each service's POCs to gain insights into processes, formulating SOP’s accordingly and facilitating stakeholder engagement for thorough review and approval processes. Scope of my work involved streamlining content to enhance usability for the entire support team. Impact of these efforts enabled easy access to critical information, benefiting over 650 support representatives, while significantly reducing case handling time and SOP access time resulting in around 700 hours of operation time saved per month. Ultimately, these improvements resulted in enhanced operations and efficiency in case resolution.

Interned at WIZKLUB initially for 40 days, tasked with promoting the software application to potential clients and educating parents on its benefits.

• Actively engaged in staging events, arranging promotional activities, and participating in group presentations at community halls and society clubhouses.
• Demonstrated high levels of interest and commitment during the internship, leading WIZKLUB management to extend my stay for an additional 4 months.
• Continued internship beyond the initial period, working after college hours to support various initiatives and projects.