Shaikh Usmangani Rafiq
Mumbai
Summary
Experienced with operational management, team leadership, and process optimization. Utilizes effective communication and strategic planning to drive success. Track record of improving team performance and meeting organizational objectives.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Asst Manager
R-Cop Security Services Mumbai
07.2023 - Current
- Reporting To Manager and Company Director
- Oversee and coordinate activities on sites.
- Provide guidance and support to ensure work is completed on time.
- Manage and Handle leave, replacements, overtime and shift changes
- Assign duty schedules everyday
- Make sure people working and performing duties properly
- Manage crises calmly and professionally
- Currently Working
- Managed team operations to enhance service delivery and client satisfaction.
- Developed training programs to improve staff performance and operational efficiency.
- Implemented security protocols, ensuring compliance with industry standards and regulations.
- Analyzed incident reports to identify trends and recommend preventive measures.
Sales Associate
Jockey Sales Department Mumbai
02.2022 - 01.2023
- Reporting to Manager and Director
- Sales Product and do other activities
- Coordinated communication between departments to streamline processes and enhance collaboration.
- Led strategic planning initiatives, aligning security services with client needs and expectations.
- Monitored budget allocations, optimizing resource utilization across projects and initiatives.
Sales Executive
MI STORE SERVICE
01.2021 - 10.2021
- Developed and maintained client relationships to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Collaborated with marketing team to create targeted sales campaigns enhancing product visibility.
- Delivered product presentations, demonstrating features and benefits to potential clients.
- Analyzed sales data to refine strategies and improve overall performance metrics.
- Provided training and support for junior sales staff, promoting teamwork and knowledge sharing.
- Negotiated contracts with clients, ensuring alignment with company policies and profitability goals.
- Monitored industry trends to adapt sales strategies for competitive advantage.
Education
SSC -
Maharashtra board
HSC - undefined
Maharashtra board
Bcom - undefined
Mumbai University
Skills
- Ability to adapt according to the situation
- Emphasis on customer’s satisfaction
- Ability to maintain total confidentiality
- Achievable and doable approach
- Store cleaning
- Staff training and development
- Staff scheduling
- Customer service
- Inventory control
- Team collaboration
- Team leadership
- Multitasking and organization
- Adaptability and flexibility
Certification
3 Month certificate course in export and import complete : 2025
COMPUTER QUALIFICATION
Basic Knowledge of computer
PERIOD OF EXPERIENCE
Looking Forward To Your Favourable Action
Languages
Urdu
English
Hindi
Timeline
Senior Asst Manager
R-Cop Security Services Mumbai
07.2023 - Current
Sales Associate
Jockey Sales Department Mumbai
02.2022 - 01.2023
Sales Executive
MI STORE SERVICE
01.2021 - 10.2021
HSC - undefined
Maharashtra board
Bcom - undefined
Mumbai University
SSC -
Maharashtra board