Summary
Work History
Education
Skills
Hobbies and Interests
Languages
Work Preference
Timeline
Generic
Open To Work

SHAIK KAMRAN

CRM
Hyderabad,TG

Summary

Dynamic CRM Manager with a proven track record at RELIANCE RETAIL PVT LTD, excelling in customer retention and complaint resolution. Expert in CRM data management, achieving high CSAT scores while enhancing customer experience. Strong problem-solving abilities and adept at prioritization, driving significant improvements in service quality and operational efficiency.

Work History

CRM Manager

RELIANCE RETAIL PVT LTD
SIDDIPET
09.2025 - Current
  • Handled customer complaints, achieving high customer satisfaction (CSAT) scores
  • Managed customer interactions and resolved queries within TAT, enhancing customer experience
  • Handled high customer volume while maintaining service quality
  • Supported customer retention by providing good service experience
  • Achieved assigned KPIs and performance targets
  • Maintained customer data accurately using CRM tools and ticketing systems
  • Coordinated with internal teams for quick issue resolution
  • Conducted regular follow-ups to ensure timely case closure and maintain service quality

Technical Chat Support Executive

IntouchCX
Hyderabad
06.2023 - 11.2024
  • Resolved 95% of customer issues within SLA, ensuring high customer satisfaction.
  • Implemented ticket management system, decreasing response time by 30% and enhancing customer experience.
  • Assisted in technical troubleshooting for Samsung mobile devices, effectively escalating complex cases to ensure timely resolutions.
  • Delivered training for new employees, streamlining onboarding process and reducing time by 40%.

Sales Executive

GHP India Services
Siddipet
12.2022 - 04.2023
  • Led a team of 10 representatives to achieve thirty percent increase in quarterly revenue.
  • Expanded customer base by twenty-five percent through targeted sales strategies.
  • Streamlined processes to shorten customer acquisition time by fifteen percent.
  • Executed marketing campaigns that enhanced product visibility by twenty percent.

Sales Executive

Team Lease
Siddipet
06.2019 - 12.2021
  • Increased sales revenue by 25% in the first year.
  • Cultivated relationships with 100+ clients, driving 15% increase in repeat business.
  • Implemented CRM system, reducing lead response time by 20%.
  • Performed market research that contributed to 10% growth in market share.

Education

MPC - Science

SMS Junior College
Siddipet
03-2016

SSC -

Vikas High School
Siddipet
03-2013

Skills

  • CRM expertise
  • CRM data management
  • Customer retention
  • Complaint resolution
  • Ticket management
  • Case tracking
  • Data Analysis
  • Campaign Management
  • Prioritization skills
  • Time Management & Multi-tasking
  • Problem solving
  • Time management
  • Empathy and adaptability
  • Campaign Management

Hobbies and Interests

  • Playing Football
  • Travelling
  • Helping Others

Languages

  • Hindi
  • Telugu
  • English

Work Preference

Job Search Status

Open to work

Work Type

Part TimeContract Work

Location Preference

Remote

Salary Range

$15/hr - $1000/hr

Timeline

CRM Manager

RELIANCE RETAIL PVT LTD
09.2025 - Current

Technical Chat Support Executive

IntouchCX
06.2023 - 11.2024

Sales Executive

GHP India Services
12.2022 - 04.2023

Sales Executive

Team Lease
06.2019 - 12.2021

MPC - Science

SMS Junior College

SSC -

Vikas High School
SHAIK KAMRANCRM