GAYATRI HARIJAN
GOA
Summary
Dynamic CRM Manager with a strong focus on employee training and development. Skilled in CRM software proficiency and problem-solving, contributing to improved team productivity and customer engagement through data-driven insights and effective communication.
Overview
11
11
years of professional experience
Work History
CRM Manager
NAIK MOTORS, MAHINDRA
GOA
02.2021 - 04.2025
- Managed database systems for efficient tracking of customer information and sales activity.
- Organized customer account documents for rapid retrieval and reference.
- Analyzed customer data from surveys and reviews to pinpoint needs and preferences.
- Monitored social media channels to gather customer feedback for product enhancement.
- Resolved technical issues during implementation of new CRM software upgrades.
- Maintained CRM software to ensure accuracy of customer information.
- Handled inbound and outbound communications regarding service reminders and promotions.
- Conducted post-sales satisfaction calls, documenting feedback for continuous improvement.
Preschool Teacher
EURO KIDS PRESCHOOL
Vasco Da Gama
06.2019 - 03.2020
- Supervised outdoor playtime, ensuring adherence to safety regulations.
- Developed lesson plans incorporating creative teaching techniques for diverse learning.
- Conducted classroom activities stimulating physical, mental, and social development.
- Maintained comprehensive records of attendance, grades, and health concerns.
- Participated in parent-teacher conferences to review each child's academic progress.
- Assisted in organizing field trips for hands-on learning experiences.
- Taught foundational skills in colors, shapes, and letters to enhance early learning.
Preschool Teacher
BHARTIYA VIDYA BHAVANS NARAYAN BANDEKAR SCHOOL
Upasnagar Sancoale
06.2018 - 03.2019
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Developed lesson plans that incorporated creative teaching techniques.
- Participated in parent-teacher conferences to discuss academic progress of each child.
- Facilitated group play activities that encouraged collaboration among students.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Integrated multicultural themes into instruction plans to foster respect for diversity among students.
EXECUTIVE
M/S JYOTI CONSULTANCY
VERNA, SOUTH GOA
08.2016 - 07.2017
OFFICE ASSISTANT
MICRO LABS LTD
VERNA, SOUTH GOA
04.2015 - 07.2016
- Provided administrative support to multiple departments as needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Reviewed files, records and other documents to obtain information or respond to requests.
Office Assistant
FDC LIMITED
VERNA, SOUTH GOA
03.2014 - 02.2015
- Maintained organized filing systems to enhance document retrieval and management efficiency.
- Collaborated with team members to prepare reports and presentations for management reviews.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
SENIOR SECONDARY SCHOOL CERTIFICATE - Commerce
NATIONAL INSTITUTE OF OPEN SCHOOLING
GOA04-2017
SECONDARY SCHOOL CERTIFICATE -
NATIONAL INSTITUTE OF OPEN SCHOOLING
GOA04-2015
BBA - Business Management
Manipal University Jaipur
Distance EducationSkills
Customer relationship management
- CRM software proficiency
- Employee training and development
- Effective communication
- Problem solving
- Team collaboration
- Salesforce expertise
- Customer support
- Multitasking skills
- Relationship building
- Dependability and responsibility
- Team leadership
Languages
KANNADA
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Konkani
Proficient (C2)
C2
Telugu
Beginner
A1
Affiliations
Event hosting and script writing (beginner)
- Assisted as Script Writer and MC for Mahindra dealership events.
- Contributed to announcements and hosting for: XUV400 launch, Scorpio N launch, Mahindra & Mahindra introduction, and new branch launch
- Built beginner-level skills in anchoring, audience engagement, and professional event flow management.
References
References available upon request.
Timeline
CRM Manager
NAIK MOTORS, MAHINDRA
02.2021 - 04.2025
Preschool Teacher
EURO KIDS PRESCHOOL
06.2019 - 03.2020
Preschool Teacher
BHARTIYA VIDYA BHAVANS NARAYAN BANDEKAR SCHOOL
06.2018 - 03.2019
EXECUTIVE
M/S JYOTI CONSULTANCY
08.2016 - 07.2017
OFFICE ASSISTANT
MICRO LABS LTD
04.2015 - 07.2016
Office Assistant
FDC LIMITED
03.2014 - 02.2015
SENIOR SECONDARY SCHOOL CERTIFICATE - Commerce
NATIONAL INSTITUTE OF OPEN SCHOOLING
SECONDARY SCHOOL CERTIFICATE -
NATIONAL INSTITUTE OF OPEN SCHOOLING
BBA - Business Management
Manipal University Jaipur