Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic
GAYATRI HARIJAN

GAYATRI HARIJAN

GOA

Summary

Dynamic CRM Manager with a strong focus on employee training and development. Skilled in CRM software proficiency and problem-solving, contributing to improved team productivity and customer engagement through data-driven insights and effective communication.

Overview

11
11
years of professional experience

Work History

CRM Manager

NAIK MOTORS, MAHINDRA
GOA
02.2021 - 04.2025
  • Managed database systems for efficient tracking of customer information and sales activity.
  • Organized customer account documents for rapid retrieval and reference.
  • Analyzed customer data from surveys and reviews to pinpoint needs and preferences.
  • Monitored social media channels to gather customer feedback for product enhancement.
  • Resolved technical issues during implementation of new CRM software upgrades.
  • Maintained CRM software to ensure accuracy of customer information.
  • Handled inbound and outbound communications regarding service reminders and promotions.
  • Conducted post-sales satisfaction calls, documenting feedback for continuous improvement.

Preschool Teacher

EURO KIDS PRESCHOOL
Vasco Da Gama
06.2019 - 03.2020
  • Supervised outdoor playtime, ensuring adherence to safety regulations.
  • Developed lesson plans incorporating creative teaching techniques for diverse learning.
  • Conducted classroom activities stimulating physical, mental, and social development.
  • Maintained comprehensive records of attendance, grades, and health concerns.
  • Participated in parent-teacher conferences to review each child's academic progress.
  • Assisted in organizing field trips for hands-on learning experiences.
  • Taught foundational skills in colors, shapes, and letters to enhance early learning.

Preschool Teacher

BHARTIYA VIDYA BHAVANS NARAYAN BANDEKAR SCHOOL
Upasnagar Sancoale
06.2018 - 03.2019
  • Collaborated with fellow teachers on various projects related to curriculum design and implementation.
  • Developed lesson plans that incorporated creative teaching techniques.
  • Participated in parent-teacher conferences to discuss academic progress of each child.
  • Facilitated group play activities that encouraged collaboration among students.
  • Incorporated music, art, games, books, blocks, puzzles into daily instruction.
  • Integrated multicultural themes into instruction plans to foster respect for diversity among students.

EXECUTIVE

M/S JYOTI CONSULTANCY
VERNA, SOUTH GOA
08.2016 - 07.2017

OFFICE ASSISTANT

MICRO LABS LTD
VERNA, SOUTH GOA
04.2015 - 07.2016
  • Provided administrative support to multiple departments as needed.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Office Assistant

FDC LIMITED
VERNA, SOUTH GOA
03.2014 - 02.2015
  • Maintained organized filing systems to enhance document retrieval and management efficiency.
  • Collaborated with team members to prepare reports and presentations for management reviews.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Education

SENIOR SECONDARY SCHOOL CERTIFICATE - Commerce

NATIONAL INSTITUTE OF OPEN SCHOOLING
GOA
04-2017

SECONDARY SCHOOL CERTIFICATE -

NATIONAL INSTITUTE OF OPEN SCHOOLING
GOA
04-2015

BBA - Business Management

Manipal University Jaipur
Distance Education

Skills

Customer relationship management

  • CRM software proficiency
  • Employee training and development
  • Effective communication
  • Problem solving
  • Team collaboration
  • Salesforce expertise
  • Customer support
  • Multitasking skills
  • Relationship building
  • Dependability and responsibility
  • Team leadership

Languages

KANNADA
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Konkani
Proficient (C2)
C2
Telugu
Beginner
A1

Affiliations

Event hosting and script writing (beginner)

  • Assisted as Script Writer and MC for Mahindra dealership events.
  • Contributed to announcements and hosting for: XUV400 launch, Scorpio N launch, Mahindra & Mahindra introduction, and new branch launch
  • Built beginner-level skills in anchoring, audience engagement, and professional event flow management.

References

References available upon request.

Timeline

CRM Manager

NAIK MOTORS, MAHINDRA
02.2021 - 04.2025

Preschool Teacher

EURO KIDS PRESCHOOL
06.2019 - 03.2020

Preschool Teacher

BHARTIYA VIDYA BHAVANS NARAYAN BANDEKAR SCHOOL
06.2018 - 03.2019

EXECUTIVE

M/S JYOTI CONSULTANCY
08.2016 - 07.2017

OFFICE ASSISTANT

MICRO LABS LTD
04.2015 - 07.2016

Office Assistant

FDC LIMITED
03.2014 - 02.2015

SENIOR SECONDARY SCHOOL CERTIFICATE - Commerce

NATIONAL INSTITUTE OF OPEN SCHOOLING

SECONDARY SCHOOL CERTIFICATE -

NATIONAL INSTITUTE OF OPEN SCHOOLING

BBA - Business Management

Manipal University Jaipur

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