Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Bhabya Singh

Bangalore

Summary

Experienced Ops Tech IT engineer specializing in network support, incident management, and server configuration. Proven ability to handle high-severity incidents and conduct effective WAN monitoring.

Overview

8
8
years of professional experience

Work History

Ops Tech IT engineer

Amazon
Bangalore
05.2022 - 05.2025
  • Provided L2/L3 technical support for Mac systems and applications across 500+ end users.
  • Managed Mac deployment, imaging, and provisioning using JAMF Pro and Apple Business Manager.
  • Troubleshot complex hardware/software issues, including kernel panics, system crashes, VPN failures, and network connectivity issues.
  • Administered Office 365 for Mac-based users, including identity management, MFA, and mailbox setup.
  • Implemented FileVault disk encryption policies and ensured compliance with security guidelines.
  • Collaborated with cross-functional teams to support hybrid environments (Windows and Mac).
  • Trained new users and IT staff on macOS best practices, backup strategies, and security awareness.

Server Support Engineer

Tech Mahindra
Bangalore
01.2020 - 04.2022
  • Delivered global server support for AT&T clients, ensuring operational stability.
  • Managed and configured servers, conducting health checks and BGP restorations.
  • Utilized Unified Desktop Ticketing Tool and Sasha Tool effectively for ticket management.
  • Monitored critical site tickets, performing monthly follow-ups to ensure resolution.
  • Escalated high-priority issues to appropriate teams for prompt action.
  • Conducted outbound calls to clients to verify service status and assist with troubleshooting.
  • Guided clients through local router and switch checks to enhance service reliability.

Technical Support

Dell India
Bangalore
02.2019 - 09.2019
  • Executed hardware and software troubleshooting for Dell equipment users.
  • Provided technical support for Windows OS on Dell laptops and PCs only if pre-installed.
  • Assisted customers with BIOS troubleshooting and conducted basic hardware checks.
  • Escalated unresolved issues to sales team regarding hardware damage or defects.

Microsoft Application support engineer

Concentrix (Convergys)
Bangalore
09.2017 - 09.2018
  • Troubleshooted technical issues for Microsoft Windows OS and MS Office on Windows and Mac systems.
  • Assisted customers with downloading, installing, activating, and resolving problems for Windows and Microsoft office in macOS.
  • Provided support for MS Office versions 2019, 365, 2016, 2013, 2010, and 2007.
  • Configured Outlook accounts (POP3, IMAP), and managed accounts on Mac.
  • Performed data backup and migration for Outlook across multiple computers.
  • Executed system repairs to effectively address various Mac issues.
  • Managed Windows updates and antivirus updates for Windows 10, 8, and 7.
  • Reset passwords and handled user profile management efficiently.

Education

B.tech - Computer Science Engineering

Eastern Academy of Science & Technology
Bhubaneswar, Odisha
06.2016

Higher secondary school -

St. Xavier Inter college
Chaibasa
05.2012

senior seconday -

Netaji subhas pubic school
Jamshedpur
03.2010

Skills

  • Windows troubleshooting
  • Service now
  • Leadership development
  • Incident management
  • Unified desktop
  • Virtual assistance
  • Remote site support
  • SLA support
  • Mac system support
  • Office 365 administration
  • Technical documentation
  • System auditing
  • Ticket management
  • Customer support and service
  • IT service management
  • IT infrastructure and compliance
  • IT asset management
  • IT documentation and incident management
  • ITIL framework
  • System administration and performance management
  • Technical troubleshooting and support
  • Hardware troubleshooting

Hobbies and Interests

  • Maintaining health and wellness practices
  • Exploring cooking and meal prepping to create nutritious and delicious dishes
  • Traveling to experience new cultures, cuisines, and landscapes

Languages

  • Hindi
  • English

Timeline

Ops Tech IT engineer

Amazon
05.2022 - 05.2025

Server Support Engineer

Tech Mahindra
01.2020 - 04.2022

Technical Support

Dell India
02.2019 - 09.2019

Microsoft Application support engineer

Concentrix (Convergys)
09.2017 - 09.2018

B.tech - Computer Science Engineering

Eastern Academy of Science & Technology

Higher secondary school -

St. Xavier Inter college

senior seconday -

Netaji subhas pubic school

Similar Profiles

CREATE PROFILE
Bhabya Singh