SHAILESH KUMAR GUNJAN
Sales Management ( Sales Planning )
Noida
Summary
A versatile, accomplished, result driven professional with a proven track record in Sales Planning and Operations for enabling sales, driving revenue growth through strategic planning and process optimization. Skilled in collaborating with cross-functional team to streamline operations and align processes with company goals. Equipped to secure a more challenging and Leadership position in growth-oriented organization where skills, knowledge and expertise gained throughout previous experiences can be transferred across and utilize to best effect for benefit of organization, and may use efficiency effectively, to bring value to the organization and create positive impact in Organization with perfection.
Overview
15
15
years of professional experience
Work History
Manager - Sales Management
LG Electronics India Private Ltd
Noida
01.2023 - Current
- Analyzed Market Share and Prepared report : Competition, Channel and Product Level
- Conducted market research and competitor analysis to identify market trends and inform sales strategies
- Managed Counter Share of 40 key account
- Developed and implemented sales strategies, including territory management and target setting, resulting in revenue growth and increase in sales productivity
- Analyzed sales data and provided insights to the management team, enabling data-driven decision making and strategic planning
- Managed the Company system to ensure accurate and up-to-date sales data, enabling effective sales forecasting and reporting
- Sales Force Real time sensing & Support: DSO / AAM Level sensing & Support, Market Issue Identification, Root cause analysis and strategy formation towards business growth
- Developed Market share dashboard (Tableau) for share and trend analysis
- Improved tracking mechanism for Pure Trade partners (Distributors and Brand Shops) for Pay terms mapping
- Planned and organized sales events and conferences (Sales Conferences, Dealer Meet, FTS etc.)
- Planned and implemented special sales incentives for sales team
- Drive Sales projects to support Sales team to meet company target
- Managed Administrative task and co-ordinated cross-functional teams (PRM, Vendor Management, Agreements, Payments etc.).
Deputy Manager - Sales Planning
LG Electronics India Private Ltd
Noida
01.2020 - 12.2022
- Collaborated with sales representatives to create and manage territory plans, ensuring optimal coverage and customer engagement
- Conducted regular analysis of sales data and market trends to identify opportunities and potential risks
- Coordinated with marketing teams to align sales and marketing strategies, resulting in increased lead generation and conversion rates
- Analyzed Market Share and Prepared report : Competition, Channel and Product Level
- Managed Counter Share of 40 key account and antenna stores
- Handled Customer escalation management and reduced pending escalations rate by 90% by improving process and tracking mechanism
- Supported to Region for Key Strategy and action implementation, Monitoring, Tracking, Result Analysis, and reporting
- Display policy preparation & Standardization, its implementation, Tracking and Management
- Facilitated and executed several Sales incentive schemes and programs to support business growth.
Assistant Manager - Process Innovation
LG Electronics India Private Ltd
Noida
10.2016 - 12.2019
- Analyzed Branch and Area Ofiice sales performances and identified low performance territories
- Visited Branch and Area offices for identification of root cause for low performance and developed action plans for sales growth by Market sensing, product, channel, and competition analysis
- Strategized expansion and extraction
- Supported branches from Corporate by aligning cross functional team in implementation of Strategy and Action plan
- Monitored result and business Growth
- Monitored and reported results of 20 Branches every month after execution of action Plan
- Facilitated project of Tally & Busy Patch Implementation on Distributors and Brand Shops Pan India for maximize accuracy of Sell Out data tracking
- Facilitated consumer Facing scheme with selected model and channels
- Product: HE (TV), HA (Washing Machines, Refrigerators, Microwave Ovens, and Water Purifiers), Air Conditioners.
Assistant Manager - Business Planning
TOSHIBA India Ptd. Ltd.
Gurgaon
03.2012 - 09.2016
- Oversaw sales planning and operations for Toshiba Laptops sales team pan India, driving revenue growth and ensuring efficient sales processes
- Collaborated with cross-functional teams to streamline sales processes, resulting in reduction in order processing time
- Handles forecasting of sales targets and tracking progress against goals, providing regular reports to management team
- Managed sales funnel and pipeline, ensuring accurate forecasting and implementation of effective sales strategies
- Maintained accurate records of customer interactions and orders
- Worked closely with sales team to prepare proposals, generate quotes, and follow up on leads
- Managed administration and coordination of sales operations, including order processing, inventory management, and customer support
- Developed and implemented sales processes and procedures to increase efficiency and accuracy
- Handled creation and maintenance of sales reports and dashboards to monitor performance and identify areas for improvement
- Managed PSI, Business Intelligence, Sales Operation & Execution, Inventory Management, Funnel Management, Win-Lost cases Analysis, Team Management, MIS Management
- Effectively managed Sales Operations expenses to ensure delivery of internal gross margin goals, Price approvals its tracking and records, new customer onboarding and their documentation and verification
- Facilitated GPS Operation, DGS&D rate contract, Tender Participation and documentation, warranty registration
- Assisted in preparation of sales presentations and proposals
- Supervisory Responsibilities- Lead Sales Support team
- Product: Toshiba Laptop.
Sales Co-ordinator & Account Manager
SONY India Pvt Ltd.
New Delhi
01.2010 - 03.2012
- Managed entire DGS&D and B2B business operation pan India (Govt
- Corporate)
- Coordinated liaison partners, DGS&D Office and Customers, Payment collection and follow-up
- Managed administration and coordination of sales operations, including order processing, inventory management, and customer support to ensure timely and accurate order fulfillments
- Utilized CRM systems to manage customer information, track orders, and maintain contact with customers
- Build new business partners in Delhi/NCR to expand product reach in market and coordinating with dealers to assist them to promote the product
- Coordinated & managed Key accounts, dealer network and funnel by allocation of accounts and regular follow up
- Developed and maintained relationships with vendors and customers, ensuring timely delivery of goods and services
- Arranged service camps to provide extended support & solution to customers
- Coordinated Sales Team (RSM, ASM & TSI) for their target achievement and support
- Coordination with logistic department, tracking of material availability and allocation
- Managed Sales Reports and Dashboards
- Product: SONY VAIO Laptop & Projectors.
Assistant Sales Manager
Country Club India Ltd.
New Delhi
03.2009 - 01.2010
- Handled Sales through team by selling membership of company (High Network Customers)
- Coordinated with operation staff to provide customer satisfaction which leads to referral business
- New customer acquisition with help of Tele-callers, Cold and referral calling
- Product: Membership of Company.
Education
MBA - Marketing & Finance Management
ICFAI National College (ICFAI University, Dehradun)
DehradunBachelor - Life Science
Indira Gandhi National Open University, New Delhi
Skills
Leadership and Team ManagementExecution ExcellenceSales EnablementCross-functional collaboration and communicationSales Planning and ForecastingProcess improvement and optimizationStrategic Planning, decision making and implementationAttention to Detail and AccuracySales Pipeline ManagementSales team management and coordinationSales Analytics / Data AnalyticsCustomer Service and Satisfaction FocusData analysis and reportingCustomer retention and upselling strategiesCommunication and Interpersonal Skills
Operations Management
Sales management
Process Improvement
Accomplishments
- Received MD Award for Exceptional Achievements in 14A & 14B
- Winner of CEO award for Outstanding Performance in Q1FY15
- Awarded for MIS Management and Internal Coordination during FY14 in Toshiba
Internship
HCL INFOSYSTEMS LTD., 03/17/08 - 07/05/08
Personal Information
Marital Status: Married
References
Available upon request
Timeline
Manager - Sales Management
LG Electronics India Private Ltd
01.2023 - Current
Deputy Manager - Sales Planning
LG Electronics India Private Ltd
01.2020 - 12.2022
Assistant Manager - Process Innovation
LG Electronics India Private Ltd
10.2016 - 12.2019
Assistant Manager - Business Planning
TOSHIBA India Ptd. Ltd.
03.2012 - 09.2016
Sales Co-ordinator & Account Manager
SONY India Pvt Ltd.
01.2010 - 03.2012
Assistant Sales Manager
Country Club India Ltd.
03.2009 - 01.2010
MBA - Marketing & Finance Management
ICFAI National College (ICFAI University, Dehradun)
Bachelor - Life Science
Indira Gandhi National Open University, New Delhi