Shailesh Misra
Asst. Manager-IT
Gurgaon,Haryana
Summary
Dynamic IT professional with a proven track record at Blue Bells Group of Education, excelling in IT Infrastructure Management and Team Building & Leadership. Spearheaded audit processes and IT solutions implementation, enhancing system efficiency and team productivity. Expert in Office 365 and Active Directory, significantly improving operational workflows and security measures.
Overview
17
17
years of professional experience
1
1
Certification
2
2
Languages
Work History
Asst. Manager IT
Blue Bells Group of Schools
Gurgaon
04.2023 - Current
- Co-ordinated with different stake holders to implement the requirements on ERP system.
- Provide support to implement and run cloud based ERP system.
- Updating of content on the website and social media.
- Provide support during the events for smooth run of IT equipment and support.
- Managing the team and assign task as per requirement
- Analyze risks associated with IT processes and assess the effectiveness of internal control systems.
- Set priorities, identify necessary audit plan changes, supervise audit processes and prepare detailed reports on findings.
- Design and implement complex solutions for enterprise (Hybrid environment) involving Exchange Online, Azure AD, MS Teams, Exchange on‐prem, Microsoft Collaboration suite, Active Directory (AD), Single Sign On (SSO)
- Experience in Exchange / Active Directory / Office 365 / ADFS / AD Connect.
- Firewall management – Worked on firewalls i.e. Cyberoam and Sophos Firewall. Implementation with dual links
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Sr. IT Executive
Blue Bells Public School
Gurgaon
11.2017 - 03.2023
- Provide support for troubleshooting and fixing of desktop problems
- Active directory user creation, policy configuration, group creation
- Seqrite antivirus client server management
- Reduced system downtime with proactive maintenance, monitoring, and troubleshooting strategies.
- Experience in Exchange / Active Directory / Office 365 / ADFS / AD Connect.
- Firewall management – Worked on firewalls i.e. Cyberoam and Sophos Firewall. Implementation with dual links
- Supervised and monitored delivery of contractual services according to SLA agreements.
Desktop Support Engineer
Team Lease Services Ltd. (Deputed at RICOH India Ltd.)
New Delhi
10.2014 - 11.2017
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Assisted end-users with conference room equipment setup and operation.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Active Director Server Management
Associate Service Engineer
IKYA Human Capitol Solutions (Deputed at RICOH India Ltd.)
New Delhi
08.2011 - 09.2014
- Delivered services to customer locations within specific timeframes.
- Developed team communications and information for meetings.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Purchased, setup and installed new computers.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Associate Customer Support Engineer
HCL Infosystems Ltd.
New Delhi
02.2008 - 09.2009
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered incoming support inquiries via chat, phone and email.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- New AMC generation and sales leads
- Knowledge of Handling Different Banking Software's Like Finacle and Bankslink.
- Troubleshoot Microsoft windows issues.
- Configure & troubleshooting Microsoft outlook accounts.
Education
Bachelor of Science - Information Technology
Punjab Technical University
Jalandhar 01.2013 - 2014.12
Polytechnic Diploma - Computer Science & Engineering
Board of Technical Education
Lucknow 07.2004 - 2007.06
Skills
Office 365
Application support
IT security management
IT budgeting
IT asset management
Team Building & Leadership
Exchange online
IT Audit
Server maintenance
Offboarding and onboarding
Active Directory
ERP Implementation
Office 365
Certification
Azure AZ-900 Certified
Timeline
Asst. Manager IT
Blue Bells Group of Schools
04.2023 - Current
Azure AZ-900 Certified
09-2022
Sr. IT Executive
Blue Bells Public School
11.2017 - 03.2023
Desktop Support Engineer
Team Lease Services Ltd. (Deputed at RICOH India Ltd.)
10.2014 - 11.2017
Bachelor of Science - Information Technology
Punjab Technical University
01.2013 - 2014.12
Associate Service Engineer
IKYA Human Capitol Solutions (Deputed at RICOH India Ltd.)
08.2011 - 09.2014
Associate Customer Support Engineer
HCL Infosystems Ltd.
02.2008 - 09.2009
Polytechnic Diploma - Computer Science & Engineering
Board of Technical Education
07.2004 - 2007.06
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