Shailesh Patil

As a Senior Functional Consultant, my job is to ensure quality product delivery withing the prescribed timelines. My primary responsibilities includes:

• Drive Requirement Gathering and Functional Design sessions.
• Understand customers as-is process and define the best in class to-be process ensuring customers business needs are met.
• Own the BRD, IRD and Functional Design documentation along with user stories and test scripts preparation.
• Own End to End system configuration and deployment activities across multiple engagements.
• Conduct Product demos and User trainings for Admin and End users along with KT sessions for Customer Support team.
• Co-ordinate with internal teams (Product Development, DB team, Cloud Ops, Infra team) to deliver the best solution for customers and within the defined timelines.
• Ensure smooth transition of project to Customer Support team and act as primary POC during the Hypercare period.
• Own the document process for User training, Transfer to Customer support and others as part of checklist for a project.
• Own the UAT and legacy data migration process.

Other Responsibilities include:

• Internal Stakeholder Management and Customer Management, Setting and Managing customer expectations.
• Creating detailed project plan by identifying measurable payment milestones, possible risk's and its mitigation options.
• Conducting and driving daily/weekly review calls with customer, driving monthly update calls for the steering committee.
• Contribute towards internal consulting capability building within Professional Services group.
• Contribute to ICERTIS product road-map through active feedback from customers and implementation experience.

As part of budding and energetic team formed to carry out the future vision of the company which is to provide its clients with off the shelf apps (OTS apps) as soon as they sign up, resulting in significant savings in onboarding time and cost involved to get the system up and running for clients. My job responsibilities included:

• Primary responsibility is to configure and maintain sales compensation/incentive compensation plans as per customers requirements.
• Conceptualizing and Configuring Data model, Data Transformation process, Compensation Plans and Reports in conjunction with Team Leads and Managers.
• Co-ordinate with software development team on multiple project delivery aspects
  Conduct demos for Professional services team and Internal sales team to introduce OTS reports.
• Actively involved in promote adoption of Logi Analytics as new reporting tool for OTS.
• Training new team-members in Optymyze and Logi Analytics.
• Followed Agile-Scrum framework to develop and deliver projects

Service Oriented:

• Involved in requirement gathering of projects (services) offered by the organization.
• Manage end to end communication with client.
• Create SRS, FRS and SOW document including detailed aspects of a project.
• Create framework for mobile application ensuring that they are aligned with the SRS.
• Provide inputs in creating end to end test case / test scenarios and user acceptance testing.

Product Oriented:

• Conducting product (company’s product) demo for prospects and ensuring they have clear understanding of its features and functionalities
• Identifying and documenting delta between prospect’s requirement and existing features of the product.
• Evaluating delta requirements and creating plan to develop and integrate it with existing product for a prospect
• Sharing plan with developers and ensuring on-time delivery of same
• Assisting client to setup & configure the product according to their needs and requirement.

Other Responsibilities

• Communicating finalized scope to developers.
• Creating milestone plan and timelines for project.
• Conducting weekly project progress call.
• Creating proposals for new clients.
• Creating monthly realization plan along with accounts team and project managers.
• Maintaining all signed contracts for future reference.