Shailesh Yagnik

• Senior Delivery Manager with 28 years of experience in IT industry . Adept at planning with extensive knowledge of Agile delivery and budgeting without sacrificing quality. Committed to day-to-day efficiency.
• Currently leading on BT Security’s mission to create a multi-vendor platform for network threat intelligence and automatic remediation.
• Drive E2E Delivery Manager for BT Security deliveries, ServiceNOW and various other projects in Problem Management Squad /Tribes.
• Drive multiple integration related to Service Orchestration. Program Delivery Manager at CIO level for SMARTS Uplift Programme. Other Programs, which includes critical NaaM, FV contract migration, CapG contract Migration and TACACS VDC Migration and various major customer contracts in BT Global Services.
• Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
• Service-oriented Delivery Manager with extensive knowledge of BT process and deliveries across Global and scheduling various parts of delivery systems.
• Built a three-decade career trademarked by executing high-risk, large-scale transformations, such as Virtual Data Center migrations and complex global contract transitions, without sacrificing agility or quality. Proven track record of managing timelines while building the cross-functional squads, financial guardrails, and stakeholder trust needed to launch complex systems seamlessly.
• Adept at sticking to budgets and delegating tasks with efficiency and proactivity. Committed to the highest quality of customer service and employee relations. Successful Delivery Manager with proven expertise in managing delivery programs at high scale, expertly handling needs across. Coordinates schedules, teams and resources to consistently meet customer demands and exceed expectations.

• CMM Level 5 Training: Infrasoft internal training, Duration: 5 days, Jan 2004
• Specification: Conducted by CSI, Mumbai Chapter, Duration: 1 day: Jul 2004
• Brainbench Certification for Oracle PL/SQL: Dec 2001
• Oracle 8i workshop, Oracle India, Duration: 3 days: Oct 2001
• Advance Java, NIIT, Duration: 3 months: Dec 1999
• Certified course in Oracle & UNIX from Boston Institute, Duration: 6 months: 1996

• Over 28+ years of IT experience with emphasis on Delivery & Program Management in Application Development, Infrastructure Delivery and support environment.
• Currently leading on BT Security’s mission to create a multi-vendor platform for network threat intelligence and automatic remediation. Currently work as an E2E Delivery Manager for Security ThreatCo deliveries, ServiceNOW and various other projects in Problem Management Squad /Tribes.
• Drive multiple integration related to Service Orchestration. Program Delivery Manager at CIO level for SMARTS Uplift Programme. Other Programs, which includes critical NaaM, FV contract migration, CapG contract Migration and TACACS VDC Migration and various major customer contracts in BT Global Services. Skilled in leading cross-functional teams, driving the critical VDC Migration. Integration with GCP Accountable for Program deliveries in Vodafone Qatar- VFQA BSS stack Infra upgrade program.
• Accountable for VDC Migration deliveries in Seven Sister Platform. Core expertise in Project Management, handling multiple projects, which include various applications across BT line of business in Customer Management, Enterprise Management and Engineering workforce Management platform. Control adherence to delivery milestone, quality standard compliance and risk planning. Managed various in-life processes (Incident Management, Problem Management, Change Management etc.) as per ITIL framework across multiple BT Global service applications.
• Establishes program objectives and delegates assignments. Demonstrates clear leadership skills and the ability to influence and persuade. Well versed with all phases of transition management such as due diligence, Knowledge transfer, Shadowing, reverse shadowing and steady phase.
• Interacts effectively with platform leads in finalizing various delivery aspects as per platform roadmap. Functional experience includes Telecom, Finance and Supply chain Management system. Involved in developing ERP applications for Manufacturing & Construction Industries using Oracle technology and providing technical support for implementation of the ERP package.
• Set up effective communication, reporting and governance structure with clear expectation settings to ensure smooth operations and timely high quality deliverables. Establish and develop strong relationships with team members, management and customers through excellent leadership and communication skills.

·  Received appreciation from BT Security leads for successful launch in Apr 2026, Mar 2025.

·  Received recognition and certificate from BT Customer in Nov 2022, Jan 2023.

·  Received multiple eCards from BTGS.

·  Received Best Manager Award in Tech Mahindra, December 2009.

·  Received Cookies Award in Tech Mahindra, July 2009.

·  Received Best Team Award in Tech Mahindra, March 2009.

·  Received Outstanding Performance award in Infrasoft Technologies, June 2004.

·  Developed excellent relations with customers and received several complimentary emails for work.