Shailesh Yagnik
Delivery Program Manager
Mumbai
Summary
Organized Delivery Manager with 26 years of experience in IT industry . Adept at planning with extensive knowledge of Agile delivery and budgeting without sacrificing quality. Committed to day-to-day efficiency.
Currently leading on BT Security’s mission to create a multi-vendor platform for network threat intelligence and automatic remediation.
Drive E2E Delivery Manager for Security ThreatCo deliveries, ServiceNOW and various other projects in Problem Management Squad /Tribes.
Drive multiple integration related to Service Orchestration. Program Delivery Manager at CIO level for SMARTS Uplift Programme. Other Programs, which includes critical NaaM, FV contract migration, CapG contract Migration and TACACS VDC Migration and various major customer contracts in BT Global Services.
Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Service-oriented Delivery Manager with extensive knowledge of BT process and deliveries across Global and scheduling various parts of delivery systems. Adept at sticking to budgets and delegating tasks with efficiency and proactivity. Committed to the highest quality of customer service and employee relations. Successful Delivery Manager with proven expertise in managing delivery programs at high scale, expertly handling needs across. Coordinates schedules, teams and resources to consistently meet customer demands and exceed expectations.
Overview
25
25
years of professional experience
3
3
Certificates
26
26
years of post-secondary education
Work History
Delivery Manager
BT Cybersecurity – ThreatCo, BT Global Services
04.2023 - Current
- BT Cybersecurity – Eagle-I platform will enable its customers to respond more rapidly to threats across their operations. It leverages the latest advances in AI and automation to continually monitor, learn an evolve so that customers can stay a step ahead of cyber criminals
- As Delivery Manager of project is responsible for the following:
- Lead delivery to manage leading edge threat intelligence, detection and management solutions in ThreatCo- Eagle-I platform
- Manage delivery of products rollout for Cloud Security- Netskope, Manged Sentinel XDR, Cloudstrike XDR, etc
- Drive governance so that the solution will enable us to onboard a subset of operations onto ServiceNow to start to embed the new capabilities
- Accountable for Program deliveries
- Direct engagement with Platform Leads, Infra Leads, various teams to drive delivery E2E as per agreed scope
- Complete track of each migration activities in the given complex multi-platform environment
- Managing the interface with key platform stakeholders and BT, ensuring all communications are effective and progress is accurately and timely reported.
Delivery Manager
Tech Mahindra Limited
12.2014 - Current
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
Senior Delivery Manager
BT Global
02.2022 - 03.2023
- ServiceNow is the new service management system for the Netco Model Office – supporting Case, Incident, Event, Change, Problem, Service Request and Knowledge Management
- This is run within the “Simplify” transformation program, part of “How We Support” Tribe
- Operational excellence teams and BT Global business teams will transition 5K customer contracts to ServiceNow
- Leveraging ServiceNow pro, cross-domain event correlation, CRM portal, CSR automation
- As a Program Manager/Delivery Manager of project is responsible for the following:
- Lead a delivery to manage the E2E Delivery for ServiceNOW program
- Manage various integration deliveries like Event Management, Inventory Management under ServiceNow
- Drive governance so that the solution will enable us to onboard a subset of operations onto ServiceNow to start to embed the new capabilities
- Accountable for Program deliveries
- Direct engagement with Platform Leads, Infra Leads, various teams to drive delivery E2E as per agreed scope
- Complete track of each migration activities in the given complex multi-platform environment
- Managing the interface with key platform stakeholders and BT, ensuring all communications are effective and progress is accurately and timely reported.
Program Manager/Delivery Manager
Tech Mahindra Ltd
11.2022 - 01.2023
- Developed excellent relations with customers and received several complimentary emails for work., of project was responsible for the following:
- Lead various E2E deliveries in BTGS across contract migration space
- Direct engagement with Platform Leads, Infra Leads, various teams to drive delivery E2E as per agreed scope
- Complete track of each migration activities in the given complex multi-platform environment
- Managing the interface with key platform stakeholders and BT, ensuring all communications are effective
- Manage customers and their expectation
- Actively involved in weekly program and Delivery governance meeting.
Program Delivery Manager
Service Orchestration & HWS Tribe, BT Global Services
07.2019 - 01.2022
- The Service Orchestration platform is designed to automated manual activities usually performed by the Service Assurance engineers/service desk agents within GS's Service Operations division, By automating these activities, the business achieves: > Better customer experience - Shorter resolution times and consistent experience > Removing the manual and variable human efforts from activities > Increases cost efficiency - Reduced human effort > Reduces demand sensitivity
- Operational excellence teams and BT Global business teams will transition 5K customer contracts to ServiceNow
- Leveraging ServiceNow pro, cross-domain event correlation, CRM portal, CSR automation
- As a Program Manager/Delivery Manager of project is responsible for the following:
- Lead a delivery to manage the E2E Delivery for Service Orchestration program
- Drive governance so that the solution will enable us to onboard a subset of operations onto ServiceNow to start to embed the new capabilities
- Accountable for Program deliveries
- Direct engagement with Platform Leads, Infra Leads, various teams to drive delivery E2E as per agreed scope
- Complete track of each migration activities in the given complex multi-platform environment
- Managing the interface with key platform stakeholders and BT, ensuring all communications are effective and progress is accurately and timely reported.
Program Delivery Manager
CIO
05.2018 - 06.2019
- Level for EMSE SMARTS Uplift Migration, BT Global Services, UK
- EMSE Solution SMARTS Upgrade program, is a BT undertaking, to upgrade EMSE services called Pro-active Network monitoring in Rochdale/Cardiff
- This is an endeavor to provide better infrastructure and services to our customers and de-risk our business from the end of service life issues of both hardware and software
- As a Program Manager/Delivery Manager of project was responsible for the following:
- Lead a delivery to manage the E2E Delivery for EMSE SMARTS Uplift Migration program
- Drive governance calls to capture the progress and assist with addressing any issues faced in E2E delivery
- Accountable for Program deliveries in SMARTS Uplift Migration program
- Direct engagement with Platform Leads, Infra Leads, various teams to drive delivery E2E as per agreed scope
- Complete track of each migration activities in the given complex multi-platform environment
- Managing the interface with key platform stakeholders and BT, ensuring all communications are effective and progress is accurately and timely reported.
Programme Manager
Tech Mahindra
01.2017 - 05.2018
- For Finance Vertical Contract Migration, TACACS VDC Migration, CapG SMARTS Migration, BT Global Services
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Delivery Manager
04.2012 - 12.2016
- For EMSE VDC Migration, BT Global Services, UK
- The EMSE (Enterprise Management Systems Engineering) platform supports approx
- 4,000 GS accounts and 500K devices
- EMSE is a suite of systems used throughout GS to manage mainly T2R activities on customer network solutions
- The legacy data centres in which EMSE platform had no investment for three years or more and most of the infrastructure support is End of Service
- The core systems infrastructure underpins the £8bn GS business to support the business in achieving efficiency, effectiveness and target profitability
- The objective of the program is to manage End-to-End Delivery ownership for all the EMSE components across stack
- Migrate 34 applications across 7 GS platforms shared across the 3 stacks viz: IPSDK (Tier 1, 2), CS matrix (Tier 3), CSDK (Tier 4, 5) to strategic VDC infrastructure
- Migrate 2500 customer contracts with 450K devices
- As a Program Manager/Delivery Manager of project was responsible for the following:
- Lead a delivery to manage the E2E Delivery for 10 components spread across 4 platforms for EMSE VDC Migration
- Direct engagement with Platform Leads and teams to drive delivery E2E as per agreed scope
- Complete track of each migration activities in the given complex multi-platform environment
- Managed most challenging and critical MTN component, which will benefit in License cost saving of £6M p.a
- Managing the interface with key platform stakeholders and BT, ensuring all communications are effective and progress is accurately and timely reported
- Accountable for Program deliveries in EMSE VDC Migration
- Manage customers and their expectation
- Actively involved in weekly program and Delivery governances meeting
- Plans, schedules, monitors, and reports on overall progress and initiates corrective action, as appropriate, to ensure that deliverables are produced on time and within budget
- Monitoring the progress of the deliverables and progress Reporting
- Ensure risk are captured and tracked to evaluate the progress and impact of the risk management options and determine whether adaptive actions are required.
Sr. Project Manager
Tech Mahindra Limited
07.2011 - 12.2014
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Communicated project plans and progress to key stakeholders and project contributors.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Monitored program deliveries and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Sr. Project Manager + Program Manager
Vodafone Qatar
10.2011 - 03.2012
- For BSS stack upgrade program, Q.S.C, Doha-Qatar
- Vodafone Qatar is one of the wireless operators in Qatar
- The VFQA running BSS stack which comprises of Siebel CRM, Oracle BRM, AIA, Fusion Middleware and ASAP
- System is designed to cater 700K subscriber with prepaid functionalities
- The objective of the program is to have Architectural scalability and capacity improvement to meet future business release
- It includes upgrade the Infrastructure for CRM, AIA, BRM & ASAP application, Application and database migration and implement High availability solution for BSS Stack
- As a Sr
- Project Manager + Program Manager of project was responsible for the following:
- Lead a team of 15+ including Application Leads, Developers, DBAs, Performance testers
- Accountable for Program deliveries in VFQA BSS stack Infra upgrade
- Manage customers and their expectation
- Actively involved in weekly program and Delivery governances meeting with customer
- Manage multiple Vendors for Infrastructure deliveries
- Establishes program objectives and delegates assignments
- Demonstrates clear leadership skills and the ability to influence and persuade
- Plans, schedules, monitors, and reports on overall progress and initiates corrective action, as appropriate, to ensure that deliverables are produced on time and within budget
- Monitoring the progress of the deliverables and progress Reporting
- Achieving deliverables within budget and time frames
- Prepare Project plans and schedule reviews
- Manage risk
- Actively manages expectations of all program stakeholders
- Liaise with teams for environment availability with VFQA program manager, Vendors, other stakeholders.
Delivery Manager of Migration
10.2010 - 09.2011
- Projects in Seven Sister Platform, BT Global Services, UK
- The mission of the Seven Sisters Platform is to deliver critical application migration like BFG, PPSR & Agora applications into robust VDC environment
- The BT GS CSDK Baynard Uplift priority programme is to address the contracts SDK applications that currently exist in the Baynard House technical suite and move critical applications to the Derby strategic (VDC) Data Centre
- E2e Program Manager for resolving e2e issues across the components i.e
- Between Agora, Classic and BFG
- There are multiple deliveries managed under SSP platform
- As a Delivery Manager of migration projects was responsible for the following:
- Lead a team of 10+ including Project Managers, Developers, DBAs, Performance testers
- Accountable for VDC Migration deliveries in Seven Sister Platform, like BFG, PPSR & Agora applications
- Plans, schedules, monitors, and reports on overall progress and initiates corrective action, as appropriate, to ensure that deliverables are produced on time and within budget
- Liaises with BTO teams for environment availability, VDC program manager, platform leads
- Actively manages expectations of all project stakeholders
- Understand the technical complexities in deliveries and initiate evaluation and impact within team
- High-level risk analysis and tracking, flag to major stakeholders about potential delivery slippage owing to risks, which cannot be mitigated
- Responsible for Proposal and Quote preparation
- Monitoring the progress of the deliverables and progress Reporting
- Ensure effective and optimum resource utilization
- Work with senior management to plan and manage resource capacity versus release wise demand
- Achieving deliverables within budget and time frames
- Prepare Project plans and schedule reviews
Project Manager
Tech Mahindra Limited
11.2005 - 06.2011
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
Project Manager
BT Global
06.2007 - 11.2010
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
Application support, Project Manager, Developer
BTGS, BT Global
05.2006 - 05.2007
- Is a bundle of 15+ applications used majority by BT Global service under L2C program
- These applications are under Order Management, Resource Management, Fault Management system, Network Management and Inventory Management domain
- There are multiple projects linked to TechM Aspicio and Andes contracts
- These projects are managed using ITIL principles
- As a, (with a team size of 25) of the Application Support Group was responsible for the following:
- Responsible for Proposal and Quote preparation
- Prepare Project plans and schedule reviews
- Responsible for managing multiple support projects for various critical applications like Diplomat, ICS customer centre, Business objects including other 13+ applications across the LoBs in multiple platforms
- Accountable for Issue handling and escalation management
- Meet contractual obligation related to application performance
- Ensure SLA compliance and OLA compliance as per GSLA across all projects
- Achieve and maintain maturity level 5 compliance for multiple projects in Business Object and BTGS application support projects
- Monitoring the progress of the deliverables and progress Reporting
- Ensure effective and optimum resource utilization
- Work with senior management to plan and manage resource capacity versus release wise demand
- Achieving deliverables within budget and time frames
- Actively involved in managing transition the project from different vendors
- Prepare schedules for work, attend and chair various conference calls, to track project status and management reviews within the project
- Liaison with the user support group and helpdesk to determine nature of fault, fault resolution, etc
- Senior management reporting
- Oracle 9i /10g, SQL, Service, UK
- Central Repository is an oracle database supporting various BT Global Services Applications
- The Central Repository is hidden behind a layer of versioned application specific data services that make the data feel local to the application business logic
- The team of CR is responsible for Analysis, Design, Development, Deployment and Support for Product builds and Maintenance of Database
- The important systems currently interacting with the Central Repository include Sales Tools, Proposition Management, Order Management, Fault Management, Business Object Reporting, Network Management, Cisco Supplier Gateway, etc.
Team Leader
Infrasoft Technologies Ltd
12.2005 - 04.2006
- (with a team size of 4+) was involved in the following:
- Involve in development and implementation of critical Spring cycle 3 release
- Responsible for handling team for IM4 development release
- Requirement study and impact analysis of new releases
- Gap analysis for implementation
- Guide team members in solving technical difficulties
- Conduct team meetings to track project deliveries
- Responsible for base estimation using FP method for most of the releases
- Meet delivery deadlines
- Senior Management reporting
- Customer interaction
- Environnent: Windows 2000 /NT, Sun Solaris, Oracle 8.x, SQL PLUS 8, PL/SQL
- BTGS - Horizon T2R EDIE Tool, BT Global Service, UK
- Event Driven Intelligence Engine (EDIE) is an intermediate engine between Woosh/DES (BT Wholesale) and FastService/ Swiftclear
- EDIE will process alarms from BT Global Services suppliers including BT Wholesale networks and determine if the alarm would affect a Global Services customer
- It will either raise a fault on the appropriate system or log the record for further analysis
- As a Requirement Analyst / Team Leader was involved in the following:
- Team integration
- Analysis of the specifications
- Low-level design
- All stages of the SDLC
- 8.x, PL/SQL, Toad
- Java/ JSP, Unix shell scripting
Abacus Financial Services Group Limited
03.2005 - 10.2005
- Client Reporting - Management Console
- Client reporting is business core reporting system
- It allows them to produce client asset statement, asset allocation details etc
- System also generates Portfolio performance report every quarter end
- All these reports are parameterized and automated under Management Console functionality
- This add-in functionality is very useful from business perspective
- As a Sr
- System Analyst /On-site coordinator was involved in the following:
- Offshore coordination
- Team integration
- Analysis of the specifications
- High-level design, integration testing
- Handling techno-functional part of wealth management service, PL/SQL, Dot Net.
Sr. System Analyst
Infrasoft Technologies Limited
11.2003 - 10.2005
- Identified areas that could be improved through specific processes and addition of new software.
- Escalated project-related issues quickly to help rectify problems and avoid delays.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Utilized different methods to troubleshoot software issues.
Abacus Financial Services Group Limited
11.2004 - 03.2005
- Asset Under Management
- The requirement of the project was to gather all the AUM into as single logical view
- To build asset repository from entities, asset types and asset data from various existing systems
- As a Sr
- System Analyst was involved in the design and development of AUM systems
- Offshore coordination
- Taking Business requirement
- Analysis of the specifications
- High-level design, query building, integration testing
- Documentation of the design plan
- Handling techno-functional part of wealth management service
- Dot Net, TOAD.
Developer 2000 (6
Abacus Financial Services Group Limited
11.2003 - 10.2004
- Client Handling System
- CHS is Abacus's core business system enabling them to effectively service their Clients
- It also links advisors and other people connected with those entities
- It also integrates the nominal ledger, financial reports and word processing system
- The project involved studying the functionality and design of the new CR and identifying the tables that provide the relevant information
- As a System Analyst was involved in the design and development of CHS systems
- Team Integration
- Offshore Coordination
- Analysis of the specifications
- High-level design, query building, test cases, integration testing
- Documentation of the design plan
- PL/SQL, TOAD.
Module Leader
Algorithm Software Pvt. Ltd
08.2003 - 10.2003
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Gathered, defined and communicated requirements for each module.
Wrekin Corporation Limited
05.1998 - 07.2003
- SiTE System
- SiTE, the integrated suite of business applications is exclusively developed to provide end-to-end coverage of the specific needs of engineering and construction companies
- It addresses the information needs of the entire organization and contributes to the strategic competencies of the enterprise
- SiTE Accounting provides a powerful environment for comprehensive Project accounting
- It enables the creation of a chart of accounts across projects since it captures individual transactions tagged by project
- Thus, it facilitates viewing of account balances across projects or individually for a project
- As a Module Leader was involved in the design and development of SiTE systems
- Handle techo-functional part of accounts
- Design both physical & logical layout structure
- Documentation of the design plan
- Analysis of the specifications
- High-level design, query building, test cases, integration testing
- Documentation of the design plan
- And various other roles during initial start of career from
Education
Bachelor of Engineering - Electronic
Mumbai University
Mumbai, IndiaB Innovation and Information Technology Management Certification - undefined
IIM
Skills
Strategic Planning
undefinedAccomplishments
- CMM Level 5 Training: Infrasoft internal training, Duration: 5 days, Jan 2004
- Specification: Conducted by CSI, Mumbai Chapter, Duration: 1 day: Jul 2004
- Brainbench Certification for Oracle PL/SQL: Dec 2001
- Oracle 8i workshop, Oracle India, Duration: 3 days: Oct 2001
- Advance Java, NIIT, Duration: 3 months: Dec 1999
- Certified course in Oracle & UNIX from Boston Institute, Duration: 6 months: 1996
Certification
SKILLS TOOLS EXPERIENCE LEVEL
Additional Information
- Over 24+ years of IT experience with emphasis on Delivery & Program Management in Application Development, Infrastructure Delivery and support environment. Currently leading on BT Security’s mission to create a multi-vendor platform for network threat intelligence and automatic remediation. Currently work as an E2E Delivery Manager for Security ThreatCo deliveries, ServiceNOW and various other projects in Problem Management Squad /Tribes. Drive multiple integration related to Service Orchestration. Program Delivery Manager at CIO level for SMARTS Uplift Programme. Other Programs, which includes critical NaaM, FV contract migration, CapG contract Migration and TACACS VDC Migration and various major customer contracts in BT Global Services. Skilled in leading cross-functional teams, driving the critical VDC Migration. Integration with GCP Accountable for Program deliveries in Vodafone Qatar- VFQA BSS stack Infra upgrade program. Accountable for VDC Migration deliveries in Seven Sister Platform. Core expertise in Project Management, handling multiple projects, which include various applications across BT line of business in Customer Management, Enterprise Management and Engineering workforce Management platform. Control adherence to delivery milestone, quality standard compliance and risk planning. Managed various in-life processes (Incident Management, Problem Management, Change Management etc.) as per ITIL framework across multiple BT Global service applications. Establishes program objectives and delegates assignments. Demonstrates clear leadership skills and the ability to influence and persuade. Well versed with all phases of transition management such as due diligence, Knowledge transfer, Shadowing, reverse shadowing and steady phase. Interacts effectively with platform leads in finalizing various delivery aspects as per platform roadmap. Functional experience includes Telecom, Finance and Supply chain Management system. Involved in developing ERP applications for Manufacturing & Construction Industries using Oracle technology and providing technical support for implementation of the ERP package. Set up effective communication, reporting and governance structure with clear expectation settings to ensure smooth operations and timely high quality deliverables. Establish and develop strong relationships with team members, management and customers through excellent leadership and communication skills.
Timeline
Delivery Manager
BT Cybersecurity – ThreatCo, BT Global Services
04.2023 - Current
Program Manager/Delivery Manager
Tech Mahindra Ltd
11.2022 - 01.2023
Senior Delivery Manager
BT Global
02.2022 - 03.2023
Program Delivery Manager
Service Orchestration & HWS Tribe, BT Global Services
07.2019 - 01.2022
Program Delivery Manager
CIO
05.2018 - 06.2019
Programme Manager
Tech Mahindra
01.2017 - 05.2018
Delivery Manager
Tech Mahindra Limited
12.2014 - Current
Delivery Manager
04.2012 - 12.2016
Sr. Project Manager + Program Manager
Vodafone Qatar
10.2011 - 03.2012
Sr. Project Manager
Tech Mahindra Limited
07.2011 - 12.2014
Delivery Manager of Migration
10.2010 - 09.2011
Project Manager
BT Global
06.2007 - 11.2010
Application support, Project Manager, Developer
BTGS, BT Global
05.2006 - 05.2007
Team Leader
Infrasoft Technologies Ltd
12.2005 - 04.2006
Project Manager
Tech Mahindra Limited
11.2005 - 06.2011
Abacus Financial Services Group Limited
03.2005 - 10.2005
Abacus Financial Services Group Limited
11.2004 - 03.2005
Sr. System Analyst
Infrasoft Technologies Limited
11.2003 - 10.2005
Developer 2000 (6
Abacus Financial Services Group Limited
11.2003 - 10.2004
Module Leader
Algorithm Software Pvt. Ltd
08.2003 - 10.2003
Wrekin Corporation Limited
05.1998 - 07.2003
Bachelor of Engineering - Electronic
Mumbai University
B Innovation and Information Technology Management Certification - undefined
IIM
SKILLS TOOLS EXPERIENCE LEVEL
Project Management People Management, Risk Management, Scope, Schedule and Cost Management 4
GUI Developer 2000 Rel. 2.2
Rewards
· Received recognition and certificate from BT Customer in Nov 2022, Jan 2023.
· Received multiple eCards from BTGS.
· Received Best Manager Award in Tech Mahindra, December 2009.
· Received Cookies Award in Tech Mahindra, July 2009.
· Received Best Team Award in Tech Mahindra, March 2009.
· Received Outstanding Performance award in Infrasoft Technologies, June 2004.
· Developed excellent relations with customers and received several complimentary emails for work.
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