Shailesh Yagnik

Role Overview

• Leading end-to-end delivery of strategic cyber
  security transformation initiatives within BT Security, including ThreatCo (Eagle-I), ServiceNow
  transformation, Security Service Edge (SSE) product rollouts, security automation, enterprise integrations, and service orchestration program

Key Responsibilities

• Accountable for delivery governance, program
  execution, stakeholder management, financial
  planning, risk management, and portfolio
  oversight across BT Security transformation
  initiatives.
• Lead delivery of BT's Eagle-I platform, enabling
  advanced threat intelligence, security detection,
  and automated remediation capabilities using AI
  and automation.
• Drive rollout of cloud security and cyber resilience
  solutions including Zscaler, Netskope, Microsoft
  Sentinel, CrowdStrike, and related security
  services.
• Lead ServiceNow transformation initiatives to
  streamline service management, automation,
  operational workflows, and security operations
  onboarding.
• Engage directly with senior business, platform,
  infrastructure, architecture, and delivery
  stakeholders to drive complex multi-platform
  transformation programs.
• Manage end-to-end governance,
  dependencies, migration activities, delivery risks,
  and executive reporting within complex matrix organizations.

Key Achievements

• Delivered 23+ strategic security developments
  across BT Security programs, supporting critical
  cyber security transformation objectives.
• Successfully delivered major security initiatives
  including:
  • Zscaler Reimagined Product Launch
  • Zscaler Proactive Monitoring
  • Netskope Managed Cloud Security Platform
  • Splunk Managed Security Services
  • ServiceNow-based SSR CSR Automation Programs
• Led delivery of the Netskope Managed Cloud
  Security solution contributing projected revenue
  of approximately £6.62M over four years.
• Successfully delivered the Zscaler Reimagined
  platform, supporting BT's strategic product
  transformation and contributing to a major
  customer renewal program.
• Managed delivery of a high-profile Splunk
  Managed Service initiative under executive-level
  visibility and aggressive delivery timelines.
• Led ServiceNow-based automation capabilities
  across Zscaler, Netskope, Splunk, and CrowdStrike
  product portfolios, improving operational
  efficiency and customer experience.
• Successfully performed dual leadership
  responsibilities as Technical Delivery Manager
  and Scrum Master for the ServiceNow component across BT Security programs.

Customer Recognition

• Recognized by BT Security leadership as one of the most effective and experienced delivery managers within the Security Programme.
• Appreciated for consistently delivering complex security transformation initiatives with exceptional governance, ownership, stakeholder management, and business focus.
• Recognized for translating complex technical challenges into clear business outcomes and maintaining highly accurate delivery reporting and program governance.
• Valued by customers and stakeholders for delivery excellence, collaboration, resilience, and successful execution of business - critical transformation programs.

• ServiceNow is the new service management system for the Netco Model Office – supporting Case, Incident, Event, Change, Problem, Service Request and Knowledge Management
• This is run within the “Simplify” transformation program, part of “How We Support” Tribe
• Operational excellence teams and BT Global business teams will transition 5K customer contracts to ServiceNow
• Leveraging ServiceNow pro, cross-domain event correlation, CRM portal, CSR automation
• As a Program Manager/Delivery Manager of project is responsible for the following:
• Lead a delivery to manage the E2E Delivery for ServiceNOW program
• Manage various integration deliveries like Event Management, Inventory Management under ServiceNow
• Drive governance so that the solution will enable us to onboard a subset of operations onto ServiceNow to start to embed the new capabilities
• Accountable for Program deliveries
• Direct engagement with Platform Leads, Infra Leads, various teams to drive delivery E2E as per agreed scope
• Complete track of each migration activities in the given complex multi-platform environment
• Managing the interface with key platform stakeholders and BT, ensuring all communications are effective and progress is accurately and timely reported.

• Developed excellent relations with customers and received several complimentary emails for work., of project was responsible for the following:
• Lead various E2E deliveries in BTGS across contract migration space
• Direct engagement with Platform Leads, Infra Leads, various teams to drive delivery E2E as per agreed scope
• Complete track of each migration activities in the given complex multi-platform environment
• Managing the interface with key platform stakeholders and BT, ensuring all communications are effective
• Manage customers and their expectation
• Actively involved in weekly program and Delivery governance meeting.

• The Service Orchestration platform is designed to automated manual activities usually performed by the Service Assurance engineers/service desk agents within GS's Service Operations division, By automating these activities, the business achieves: > Better customer experience - Shorter resolution times and consistent experience > Removing the manual and variable human efforts from activities > Increases cost efficiency - Reduced human effort > Reduces demand sensitivity
• Operational excellence teams and BT Global business teams will transition 5K customer contracts to ServiceNow
• Leveraging ServiceNow pro, cross-domain event correlation, CRM portal, CSR automation
• As a Program Manager/Delivery Manager of project is responsible for the following:
• Lead a delivery to manage the E2E Delivery for Service Orchestration program
• Drive governance so that the solution will enable us to onboard a subset of operations onto ServiceNow to start to embed the new capabilities
• Accountable for Program deliveries
• Direct engagement with Platform Leads, Infra Leads, various teams to drive delivery E2E as per agreed scope
• Complete track of each migration activities in the given complex multi-platform environment
• Managing the interface with key platform stakeholders and BT, ensuring all communications are effective and progress is accurately and timely reported.

• Level for EMSE SMARTS Uplift Migration, BT Global Services, UK
• EMSE Solution SMARTS Upgrade program, is a BT undertaking, to upgrade EMSE services called Pro-active Network monitoring in Rochdale/Cardiff
• This is an endeavor to provide better infrastructure and services to our customers and de-risk our business from the end of service life issues of both hardware and software
• As a Program Manager/Delivery Manager of project was responsible for the following:
• Lead a delivery to manage the E2E Delivery for EMSE SMARTS Uplift Migration program
• Drive governance calls to capture the progress and assist with addressing any issues faced in E2E delivery
• Accountable for Program deliveries in SMARTS Uplift Migration program
• Direct engagement with Platform Leads, Infra Leads, various teams to drive delivery E2E as per agreed scope
• Complete track of each migration activities in the given complex multi-platform environment
• Managing the interface with key platform stakeholders and BT, ensuring all communications are effective and progress is accurately and timely reported.

• For Finance Vertical Contract Migration, TACACS VDC Migration, CapG SMARTS Migration, BT Global Services
• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Provided professional services and support in a dynamic work environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• For EMSE VDC Migration, BT Global Services, UK
• The EMSE (Enterprise Management Systems Engineering) platform supports approx
• 4,000 GS accounts and 500K devices
• EMSE is a suite of systems used throughout GS to manage mainly T2R activities on customer network solutions
• The legacy data centres in which EMSE platform had no investment for three years or more and most of the infrastructure support is End of Service
• The core systems infrastructure underpins the £8bn GS business to support the business in achieving efficiency, effectiveness and target profitability
• The objective of the program is to manage End-to-End Delivery ownership for all the EMSE components across stack
• Migrate 34 applications across 7 GS platforms shared across the 3 stacks viz: IPSDK (Tier 1, 2), CS matrix (Tier 3), CSDK (Tier 4, 5) to strategic VDC infrastructure
• Migrate 2500 customer contracts with 450K devices
• As a Program Manager/Delivery Manager of project was responsible for the following:
• Lead a delivery to manage the E2E Delivery for 10 components spread across 4 platforms for EMSE VDC Migration
• Direct engagement with Platform Leads and teams to drive delivery E2E as per agreed scope
• Complete track of each migration activities in the given complex multi-platform environment
• Managed most challenging and critical MTN component, which will benefit in License cost saving of £6M p.a
• Managing the interface with key platform stakeholders and BT, ensuring all communications are effective and progress is accurately and timely reported
• Accountable for Program deliveries in EMSE VDC Migration
• Manage customers and their expectation
• Actively involved in weekly program and Delivery governances meeting
• Plans, schedules, monitors, and reports on overall progress and initiates corrective action, as appropriate, to ensure that deliverables are produced on time and within budget
• Monitoring the progress of the deliverables and progress Reporting
• Ensure risk are captured and tracked to evaluate the progress and impact of the risk management options and determine whether adaptive actions are required.

• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Partnered with project team members to identify and quickly address problems.
• Communicated project plans and progress to key stakeholders and project contributors.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Monitored program deliveries and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

• For BSS stack upgrade program, Q.S.C, Doha-Qatar
• Vodafone Qatar is one of the wireless operators in Qatar
• The VFQA running BSS stack which comprises of Siebel CRM, Oracle BRM, AIA, Fusion Middleware and ASAP
• System is designed to cater 700K subscriber with prepaid functionalities
• The objective of the program is to have Architectural scalability and capacity improvement to meet future business release
• It includes upgrade the Infrastructure for CRM, AIA, BRM & ASAP application, Application and database migration and implement High availability solution for BSS Stack
• As a Sr
• Project Manager + Program Manager of project was responsible for the following:
• Lead a team of 15+ including Application Leads, Developers, DBAs, Performance testers
• Accountable for Program deliveries in VFQA BSS stack Infra upgrade
• Manage customers and their expectation
• Actively involved in weekly program and Delivery governances meeting with customer
• Manage multiple Vendors for Infrastructure deliveries
• Establishes program objectives and delegates assignments
• Demonstrates clear leadership skills and the ability to influence and persuade
• Plans, schedules, monitors, and reports on overall progress and initiates corrective action, as appropriate, to ensure that deliverables are produced on time and within budget
• Monitoring the progress of the deliverables and progress Reporting
• Achieving deliverables within budget and time frames
• Prepare Project plans and schedule reviews
• Manage risk
• Actively manages expectations of all program stakeholders
• Liaise with teams for environment availability with VFQA program manager, Vendors, other stakeholders.

• Projects in Seven Sister Platform, BT Global Services, UK
• The mission of the Seven Sisters Platform is to deliver critical application migration like BFG, PPSR & Agora applications into robust VDC environment
• The BT GS CSDK Baynard Uplift priority programme is to address the contracts SDK applications that currently exist in the Baynard House technical suite and move critical applications to the Derby strategic (VDC) Data Centre
• E2e Program Manager for resolving e2e issues across the components i.e
• Between Agora, Classic and BFG
• There are multiple deliveries managed under SSP platform
• As a Delivery Manager of migration projects was responsible for the following:
• Lead a team of 10+ including Project Managers, Developers, DBAs, Performance testers
• Accountable for VDC Migration deliveries in Seven Sister Platform, like BFG, PPSR & Agora applications
• Plans, schedules, monitors, and reports on overall progress and initiates corrective action, as appropriate, to ensure that deliverables are produced on time and within budget
• Liaises with BTO teams for environment availability, VDC program manager, platform leads
• Actively manages expectations of all project stakeholders
• Understand the technical complexities in deliveries and initiate evaluation and impact within team
• High-level risk analysis and tracking, flag to major stakeholders about potential delivery slippage owing to risks, which cannot be mitigated
• Responsible for Proposal and Quote preparation
• Monitoring the progress of the deliverables and progress Reporting
• Ensure effective and optimum resource utilization
• Work with senior management to plan and manage resource capacity versus release wise demand
• Achieving deliverables within budget and time frames
• Prepare Project plans and schedule reviews

• Identified plans and resources required to meet project goals and objectives.
• Developed and initiated projects, managed costs, and monitored performance.
• Planned, designed, and scheduled phases for large projects.
• Managed projects from procurement to commission.

• Is a bundle of 15+ applications used majority by BT Global service under L2C program
• These applications are under Order Management, Resource Management, Fault Management system, Network Management and Inventory Management domain
• There are multiple projects linked to TechM Aspicio and Andes contracts
• These projects are managed using ITIL principles
• As a, (with a team size of 25) of the Application Support Group was responsible for the following:
• Responsible for Proposal and Quote preparation
• Prepare Project plans and schedule reviews
• Responsible for managing multiple support projects for various critical applications like Diplomat, ICS customer centre, Business objects including other 13+ applications across the LoBs in multiple platforms
• Accountable for Issue handling and escalation management
• Meet contractual obligation related to application performance
• Ensure SLA compliance and OLA compliance as per GSLA across all projects
• Achieve and maintain maturity level 5 compliance for multiple projects in Business Object and BTGS application support projects
• Monitoring the progress of the deliverables and progress Reporting
• Ensure effective and optimum resource utilization
• Work with senior management to plan and manage resource capacity versus release wise demand
• Achieving deliverables within budget and time frames
• Actively involved in managing transition the project from different vendors
• Prepare schedules for work, attend and chair various conference calls, to track project status and management reviews within the project
• Liaison with the user support group and helpdesk to determine nature of fault, fault resolution, etc
• Senior management reporting
• Oracle 9i /10g, SQL, Service, UK
• Central Repository is an oracle database supporting various BT Global Services Applications
• The Central Repository is hidden behind a layer of versioned application specific data services that make the data feel local to the application business logic
• The team of CR is responsible for Analysis, Design, Development, Deployment and Support for Product builds and Maintenance of Database
• The important systems currently interacting with the Central Repository include Sales Tools, Proposition Management, Order Management, Fault Management, Business Object Reporting, Network Management, Cisco Supplier Gateway, etc.

• Identified areas that could be improved through specific processes and addition of new software.
• Escalated project-related issues quickly to help rectify problems and avoid delays.
• Created all troubleshooting documentation and distributed it to team members and key stakeholders.
• Utilized different methods to troubleshoot software issues.

• Client Reporting - Management Console
• Client reporting is business core reporting system
• It allows them to produce client asset statement, asset allocation details etc
• System also generates Portfolio performance report every quarter end
• All these reports are parameterized and automated under Management Console functionality
• This add-in functionality is very useful from business perspective
• As a Sr
• System Analyst /On-site coordinator was involved in the following:
• Offshore coordination
• Team integration
• Analysis of the specifications
• High-level design, integration testing
• Handling techno-functional part of wealth management service, PL/SQL, Dot Net.

• Asset Under Management
• The requirement of the project was to gather all the AUM into as single logical view
• To build asset repository from entities, asset types and asset data from various existing systems
• As a Sr
• System Analyst was involved in the design and development of AUM systems
• Offshore coordination
• Taking Business requirement
• Analysis of the specifications
• High-level design, query building, integration testing
• Documentation of the design plan
• Handling techno-functional part of wealth management service
• Dot Net, TOAD.

• Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
• Gathered, defined and communicated requirements for each module.

• SiTE System
• SiTE, the integrated suite of business applications is exclusively developed to provide end-to-end coverage of the specific needs of engineering and construction companies
• It addresses the information needs of the entire organization and contributes to the strategic competencies of the enterprise
• SiTE Accounting provides a powerful environment for comprehensive Project accounting
• It enables the creation of a chart of accounts across projects since it captures individual transactions tagged by project
• Thus, it facilitates viewing of account balances across projects or individually for a project
• As a Module Leader was involved in the design and development of SiTE systems
• Handle techo-functional part of accounts
• Design both physical & logical layout structure
• Documentation of the design plan
• Analysis of the specifications
• High-level design, query building, test cases, integration testing
• Documentation of the design plan
• And various other roles during initial start of career from