SHAINI MARY S
Bangalore
Summary
Results-driven Program Manager with 7 years of experience in healthcare technology, blending technical expertise with end-to-end program execution. Proven track record of leading cross-functional teams, resolving complex platform and data challenges, and managing large-scale operations. Proficient in SQL, data analysis, and application support, driving data-driven decisions to optimize performance, improve platform adoption, and enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Program Management (Technical Operation)
IHX Private Limited
Bangalore
06.2022 - 03.2026
- Executed end-to-end program management for healthcare platform, ensuring data accuracy and seamless claim processing.
- Managed cross-functional teams to resolve technical and operational issues effectively.
- Owned payer integrations, resolving data synchronization issues and minimizing claim disruptions.
- Increased platform adoption from 70% to 80% by addressing critical operational gaps.
- Delivered five key product features, boosting user engagement by 20%.
- Directed hospital onboarding initiatives, ensuring data accuracy through comprehensive cleanup and effective system enablement.
- Developed SQL-based reports and dashboards to enhance stakeholder decision-making.
Technical Support Associate
ABI-Health Technologies Private Limited
03.2019 - 06.2022
- Developed digital platform for hospitals and insurance TPAs, optimizing claim submissions.
- Streamlined healthcare claims operations by managing platform workflows and ensuring data accuracy.
- Improved claim processing efficiency through comprehensive validation procedures.
- Maintained smooth claim flow through consistent validation and reporting practices.
- Reduced manual queries through effective workflow improvements and training initiatives.
- Coordinated collaboration among colleagues, providing essential support and guidance.
- Collaborated with cross-functional teams to meet organizational goals.
Education
Bachelor of Computer Applications - Bangalore
Bangalore University
Bangalore04-2018
Skills
- Program management
- Program Strategy
- Stakeholder management
- Cross-functional leadership
- Agile methodologies
- Requirements gathering
- Data analysis
- SQL analysis
- Advanced Excel
- Pivot tables
- Software Development
- Operations management
- Analytical thinking
- Problem solving
- Team collaboration
- Client Relations
Certification
- PgMP Program Management, Ultimate Course, Udemy, 12/31/26
- Certificate of Excellence, IHX, 12/31/22
- Agile Project Management, Google Career Certificates
Languages
English
Advanced (C1)
C1
kanaka
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Achievements
- Recognized for driving operational improvements by identifying high-impact issues affecting 20–30% of cases and enabling measurable gains in platform performance.
- Played a key role in scaling platform usage and adoption by improving system reliability, user experience, and cross-functional coordination
Timeline
Executive Program Management (Technical Operation)
IHX Private Limited
06.2022 - 03.2026
Technical Support Associate
ABI-Health Technologies Private Limited
03.2019 - 06.2022
Bachelor of Computer Applications - Bangalore
Bangalore University