Shaini Sood
Dharamshala
Summary
Seeking a challenging position in an organization where I can put best of efforts, skills and knowledge gained throughout the period of my education and contribute to growth and development of the organization and myself.
Overview
3
3
years of professional experience
Work History
Operations
Pozitive Energy
11.2022 - Current
- I have a strong skill in various operational areas: Expert in debt recovery for non-paying commercial clients of gas/electricity supplies
- Proficient in resolving customer complaints and delivering effective resolutions
- Experience in the billing department
- Successfully trained new batches on debt, complaints, and billing processes
- Managed industry flows and resolved issues internally, including disconnects/reconnects.
cstomer support executive
Teleperformance
11.2021 - 10.2022
- Managed customer domain inquiries and provided technical support
- Assisted clients in domain registration and website hosting
- Conducted troubleshooting for website and email issues
- Actively contributed to improving customer satisfaction ratings
- Participated in training sessions to enhance product knowledge and service skills.
Education
MCA - Master of computers and application
Chandigarh University Distance Education
01.2024
BCA - Bachelors of computers and application
Himachal Pradesh University
01.2020
12th -
DAV School Dharamshala
01.2017
10th -
DAV School Dharamshala
01.2015
Skills
- Effective communicator
- Strong interpersonal skills
- Dedicated
- Results-driven
- Adaptable
- Quick learner
Phone
+918219646055, +919805033972
Timeline
Operations
Pozitive Energy
11.2022 - Current
cstomer support executive
Teleperformance
11.2021 - 10.2022
MCA - Master of computers and application
Chandigarh University Distance Education
BCA - Bachelors of computers and application
Himachal Pradesh University
12th -
DAV School Dharamshala
10th -
DAV School Dharamshala
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