SHAIZA PARVEEN
Cochin
Summary
Dynamic Account Manager with a proven track record at Segments Cloud Computing, recognized for exceptional client service. Expert in operational coordination and strategic planning, leveraging tools like Jira and Trello. Adept at fostering effective communication and enhancing customer satisfaction, consistently exceeding expectations in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Account Manager
Segments Cloud Computing
Dubai
03.2024 - Current
- Recognized as Best Account Manager twice for outstanding client service.
- Manage the company's largest international account portfolio spanning Europe, UAE, and Africa.
- Oversee end-to-end client communication, operational coordination, and issue resolution.
- Utilize Jira, Trello, Foreman, and MS Office for performance tracking and reporting.
- Ensure seamless 24/7 support to maintain uptime in a critical crypto mining environment.
Human Resources Manager
Chillar Payment Solutions
Cochin
03.2021 - 12.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents with Keka Software.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Hospitality Manager
Aspire Residential Public Scool
Cochin
09.2020 - 02.2021
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Served as Personal Assistant to Executive Director, Managing Director, coordinating confidential communications.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Education
Bachelor of Commerce - Computer Applications Development
MAHATMA GANDHI UNIVERSITY
INDIA01.2020
Some College (No Degree) - Financial Accounting
RUTRONIX
INDIA12.2019
Skills
- Account management and customer service
- Team leadership and management
- Effective communication
- Operational coordination and issue resolution
- Project management tools (Asana, Jira, Trello)
- Microsoft Office Suite proficiency
- Strategic planning and presentation skills
- Customer needs assessment and satisfaction
VOLUNTEERING
Volunteered as Golden Member in Young Indian (YI) for three years.
Languages
English
Proficient (C2)
C2
Malayalam
Native
Native
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Arabic
Beginner
A1
Timeline
Account Manager
Segments Cloud Computing
03.2024 - Current
Human Resources Manager
Chillar Payment Solutions
03.2021 - 12.2023
Hospitality Manager
Aspire Residential Public Scool
09.2020 - 02.2021
Bachelor of Commerce - Computer Applications Development
MAHATMA GANDHI UNIVERSITY
Some College (No Degree) - Financial Accounting
RUTRONIX