Summary
Overview
Work History
Education
Skills
Websites
Career Achievements
Certification
Languages
Timeline
Generic

SHAJAHAN P

Summary

Development Infrastructure Specialist with a proven track record at ArcherPoint, excelling in Azure DevOps and incident response. Expert in cloud platforms like Azure and AWS, I enhance system performance and ensure high availability. Known for strong problem-solving abilities and effective team collaboration, I drive impactful solutions in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Development Infrastructure Specialist/SRE

ArcherPoint
01.2023 - Current
  • Managed Azure DevOps, Entra ID, and CSP infrastructure for US/Canada clients.
  • Handled user/license management and RDM-based access.
  • Deployed VMs on Azure/AWS; installed NAV/BC and SaaS upgrade servers.

Cloud Engineer, SRE

Aptean India Pvt Ltd
08.2021 - 12.2022
  • Ensured high availability of SaaS apps on Azure/AWS; provisioned/scaled servers using Ansible.
  • Set up monitoring with Nagios, Zabbix, NewRelic; used Prometheus, Dynatrace for performance.
  • Integrated alerts into OpsGenie for real-time incident response.
  • Deployed fleXipod and OEE apps per client specs; handled patching, upgrades, and capacity planning.

Associate IT Consultant

ITC Info Tech India PVT LTD
05.2019 - 07.2021
  • Provisioned VMs and installed applications; replicated environments for testing/dev.
  • Monitored Azure via Azure Monitor, Nagios; handled alerts via MOS and ensured SLA compliance.
  • Performed upgrades, patching, and RCA documentation; trained teams on infra/app setup.

Oracle Hospitality Implementation Consultant – Tech Lead

ITC Info Tech India PVT LTD
09.2015 - 04.2019
  • Led migration/implementation projects for 12–15 technicians; coordinated with clients and project teams.
  • Provided technical support and escalated issues during Oracle-based Hospitality app deployments.
  • Installed Oracle DBs (11g–19C) on Windows Servers (2008–2016); configured WebLogic (v11, 12.2).
  • Migrated apps/DBs using SMT, expdp/impdp, RMAN; supported continuous process improvements.

Technical Support Engineer, System Administrator

ESSL India PVT LTD
07.2012 - 07.2015
  • Installing and configuring the Attendance management system software.
  • Suggesting and configuring the Attendance management system based on the company’s size and requirement.
  • Work with customers to understand the requirements and advise on the solutions based on their requirements.
  • Installing server and client Windows operating systems.
  • Helping with System administration tasks.

Education

B.E. - ECE

PSNA College of Engineering and Technology
Tiruchy
01.2011

INTERMEDIATE -

Guruvappa Higher Secondary School
Palani
01.2007

Skills

  • Windows Server 2008, 2012, and 2016
  • Azure DevOps
  • Infrastructure management
  • Incident response
  • Team collaboration
  • Network integration
  • Server administration
  • Load balancing techniques
  • Linux administration
  • Cloud platforms: Azure and AWS
  • Database management: MS SQL and Oracle
  • Scripting: PowerShell and Bash
  • IT service management: HP Service Manager
  • Customer relationship management: Salesforce
  • Remote monitoring: Datto RMM and New Relic
  • Problem-solving abilities
  • Performance monitoring: Dynatrace, Nagios, and Zabbix

Career Achievements

  • The winner of “Certification of TAP (Talent Appreciation Program)” for outstanding performance on 2020 from ITC InfoTech India Limited, Bangalore.
  • Achieved multiple “Spot Award” and “Client Appreciation Award.” ]
  • The winner of “Certification of TAP (Talent Appreciation Program)” for outstanding performance on 2020 from ITC InfoTech India Limited, Bangalore.
  • Achieved multiple “Spot Award” and “Client Appreciation Award”.

Certification

  • Microsoft certified Azure Administrator Associate (AZ-104)
  • Microsoft certified Devops Engineer Expert (AZ-400)
  • Completed fundamentals on AWS (Cloud Essentials) and OCI (Oracle Cloud).
  • Completed foundation of the course on ITIL.
  • Microsoft Power Platform Fundamentals PL900 Certified.
  • MCSA (Windows Server 2012) at E mind Technologies and MCP
  • CCNA at Indian Institute of Hardware and Technology, Bangalore.
  • RITSM – Remote IT and Security Management certified by Kaseya

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Development Infrastructure Specialist/SRE

ArcherPoint
01.2023 - Current

Cloud Engineer, SRE

Aptean India Pvt Ltd
08.2021 - 12.2022

Associate IT Consultant

ITC Info Tech India PVT LTD
05.2019 - 07.2021

Oracle Hospitality Implementation Consultant – Tech Lead

ITC Info Tech India PVT LTD
09.2015 - 04.2019

Technical Support Engineer, System Administrator

ESSL India PVT LTD
07.2012 - 07.2015

B.E. - ECE

PSNA College of Engineering and Technology

INTERMEDIATE -

Guruvappa Higher Secondary School

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SHAJAHAN P