Shajna Basheer
Summary
As a dynamic and highly motivated professional, I bring a robust five-year track record in protective security within the international banking sector. I am proficient in troubleshooting advanced security surveillance systems, access control systems, and audio-visual equipment. My collaborative approach has allowed me to effectively partner with IT departments, guiding project management initiatives and maintaining comprehensive network device inventories. I am well-versed in a range of cutting-edge technologies, including Cyber Security, Biometric Systems, ANPR Systems, Turnstiles, Barrier Gates, and Fire Alarm systems. I am keen to explore opportunities as a Security System Engineer, ELV Engineer,Application Support Engineer, Electronics Engineer, or Network Engineer.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Regional Technical Support
HSBC Bank Middle East
03.2021 - 11.2024
- Delivered comprehensive technical support for regional security systems, including access control, CCTV, and IDS, ensuring optimal functionality and integration.
- Expertly managed key security applications such as PACOM GMS, Vanguard CMS, March Networks, and Suprema BioStar 2 across HSBC Bank's offices and branches.
- Conducted thorough investigations and provided effective solutions for hardware and software issues, enhancing system reliability.
- Actively participated in IT security projects, facilitating seamless network integration for new and relocating branches.
- Offered robust technical assistance to Control Room Operators and the Security team throughout the MENA region.
- Maintained a meticulous inventory of IT assets within the Protective Security department across MENA, ensuring accountability and readiness.
- Monitored regional video surveillance systems to prevent cyber crimes, ATM skimming, and other security threats, safeguarding bank assets.
- Collaborated with external vendors and service providers to troubleshoot and resolve technical faults promptly.
- Demonstrated deep expertise in CCTV and Access Control solutions, including estimation and BOQ preparations, aligning vendor offerings with bank requirements.
- Certified as a First Responder (FREC-Phase3) by IQARUS, equipped to manage risks and ensure the safety and security of bank employees.
- Providing support to AV Engineers in HSBC Office in set up and operate sound and video equipment, Video conferencing, Meeting room connections and Video wall management.
Technical Assistant
Reliable Integrated Security Solutions
09.2016 - 10.2017
- Proficiently trained in security & surveillance systems, encompassing CCTV, fire alarms, and access control.
- Rapidly advanced to Trainer role due to outstanding learning aptitude and academic achievements.
- Expertly conducted comprehensive training sessions in both theory and practical aspects of security systems.
- Acquired extensive experience in the installation, online support, and servicing of CCTV and Electronic Security Systems, with a strong focus on system design, implementation, and maintenance.
Education
Master's Degree - Micro And Nano Electronics Engineering
College of Engineering
Trivandrum, Kerala01.2020
Bachelor of Technology - Electronics And Communication Engineering
KVM CE & IT
Alappuzha, Kerala01.2016
Skills
- Leadership Abilities
- Problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
- Project management skills
- Skilled in utilizing Microsoft Office 365 tools
LANGUAGES
ENGLISH
MALAYALAM
HINDI
Training
- PACOM GMS Advanced Technical Training Jun 2022
- MARCH Networks Command Enterprise Certified Training Nov 2023
References
Iyad, A M Hanna, iyad.hanna@hsbc.com, 971 50535 5771, HSBC Middle East
Timeline
Regional Technical Support
HSBC Bank Middle East
03.2021 - 11.2024
Technical Assistant
Reliable Integrated Security Solutions
09.2016 - 10.2017
Bachelor of Technology - Electronics And Communication Engineering
KVM CE & IT
Master's Degree - Micro And Nano Electronics Engineering
College of Engineering
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