Summary
Overview
Work History
Education
Skills
Certification
Interests
Hobbies
Timeline
OperationsManager
Shakayeena Tijore

Shakayeena Tijore

Senior Executive
Mumbai

Summary

Utilize my knowledge, which I have learned. Also to obtain a career with an organization which has a strong background that provides good opportunity for enhancement of professional and personal status

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Senior Executive

Groww
mumbai
09.2021 - Current
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Provided company information and policies to customers upon inquiry and answered questions via phone and email.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Asked open-ended questions and researched issues in system to resolve various customer billing errors.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Handling ops dashboard and freshdesk software for quick assistance towards customer queries

RM-Executive

Motilal oswal
mumbai
08.2020 - 08.2021
  • Managing portfolio of HNI investors and review it every quarter
  • Formulate outbound and inbound business plan to acquire new Clients for increasing customer base of the portfolio
  • Conduct risk profiling of all mapped clients and showcase investment products as per the Client risk
  • To research,investigate and update on available investment opportunities/financial market trend to determine whether they fit into client portfolios
  • To coordinate with product and research team (Centralize CFP Team) for taking investment decision for the client
  • To conduct and assist in organizing seminars and other business development activities
  • Performing requirements analysis and ensuring solutions meet the business needs and requirement
  • Assists in the execution and monitoring of risk in the portfolio and diversifying it form loss
  • Experience:, Obtain invaluable training and experience in the insurance sector through the industry internship programme
  • Learning about BFSI Industry and opportunities in digital channel
  • Learning through having guest lectures by the industry leader

Internship Student

shirram life insurance
mumbai
06.2020 - 07.2020
  • Obtain invaluable training and experience in the
    insurance sector through the industry internship
    programme
  • Learning about BFSI Industry and opportunities
    in digital channel
  • Learning through having guest lectures by the
    industry leader

Education

MBA - Banking And Finance

AMITY UNIVERSITY
Panvel
08.2018 - 07.2020

Bachelor of Management Studies - Finance

SICES COLLEGE
Mumbai
06.2015 - 07.2018

Skills

    Stock market understanding

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Certification

Certificate in advance analyst and business intelligence-(Singapore)

Interests

Guitar

Keyboard

Hobbies

  • swimming
  • Driving

Timeline

Senior Executive

Groww
09.2021 - Current

RM-Executive

Motilal oswal
08.2020 - 08.2021

Internship Student

shirram life insurance
06.2020 - 07.2020

MBA - Banking And Finance

AMITY UNIVERSITY
08.2018 - 07.2020

Bachelor of Management Studies - Finance

SICES COLLEGE
06.2015 - 07.2018

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Shakayeena TijoreSenior Executive