SHAKIR RASOOL
Gurgaon
Summary
Results-driven professional with a diverse background in business development, sales, and management. Proven track record of exceeding sales targets and enhancing customer satisfaction. Skilled in providing strategic recommendations, optimizing inventory processes, and ensuring efficient project execution. Experienced in travel &tech industry, adept at ticket queue management, troubleshooting, and gathering valuable customer insights for informed decision-making.Currently excelling as a Sales Manager, specializing in the coding segment of educational technology products, with a focus on lead management, on-the-spot sales, and achieving ambitious targets. Possesses a comprehensive skill set, including pipeline building, account servicing, and strategic planning.
Overview
7
7
years of professional experience
Work History
Sr. Sales Consultant
Coding Ninjas
01.2023 - Current
- Developed and implemented sales strategies to increase customer satisfaction.
- Conducted market research to identify potential customers and competitive pricing.
- Provided technical advice and support to customers on products and services offered.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Streamlined high-volume inquiries, ensuring swift and positive interactions
- Utilized CRM for efficient candidate management and contributed to achieving enrollment targets
- Elevating satisfaction ratings, played a pivotal role in optimizing conversion rates.
Sales Manager
Whitehat Jr
07.2022 - 12.2022
- Leveraged SALESFORCE for renewal leads, optimizing retention strategies
- Conducted 8-10 weekly online demonstrations, driving revenue in the B2C coding segment
- Closed on-the-spot sales, ensuring effective follow-ups and customer satisfaction
- Managed orders seamlessly using Ops Panel
- Exceeded weekly calling targets consistently.
Admissions Advisor
Vedantu Innovations
07.2021 - 06.2022
- IAssisted prospective students with the admissions process, provided information and answered questions.
- Reviewed applications for accuracy and completeness, followed up with applicants to obtain additional information as needed.
- Conducted interviews with potential students, evaluated student qualifications and recommended admission decisions.
- Maintained accurate records of all admissions activities in student database system.
- Provided customer service to families inquiring about the admissions process and program offerings.
- Developed relationships with local high schools to promote college programs and increase enrollment numbers.
Process Associate
Tech Mahindra
10.2019 - 05.2021
- Dynamic Voice Process Associate proficient in streamlining ticket management
- Strategic contributor, providing key customer insights for informed decisions
- Thrives in high-paced environments, actively improving customer satisfaction
- Monitored performance metrics to measure process effectiveness and suggest modifications as needed.
- Identified potential risks associated with processes and recommended corrective actions.
Travel Consultant
Harmukh Travel Agency
05.2017 - 07.2019
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Provided customers with detailed information about travel destinations and packages.
Education
Higher secondary -
SP.HIGH SCHOOL
Bachelor of Engineering -
HKBK COLLEGE
Skills
- Target Market
- Sales Closing
- Account Servicing
- Lead Prospecting
- Customer Relations
- Service Agreements
- Retention Strategies
- Network Development
- Strategic Planning
- Sales Presentations
- Competitor Analysis
- Sales proposal creation
- CRM Software
- Contract negotiation and closing strategies
Timeline
Sr. Sales Consultant
Coding Ninjas
01.2023 - Current
Sales Manager
Whitehat Jr
07.2022 - 12.2022
Admissions Advisor
Vedantu Innovations
07.2021 - 06.2022
Process Associate
Tech Mahindra
10.2019 - 05.2021
Travel Consultant
Harmukh Travel Agency
05.2017 - 07.2019
Higher secondary -
SP.HIGH SCHOOL
Bachelor of Engineering -
HKBK COLLEGE
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