SHAKTI SINGH NARUKA

Customer-oriented service professional with over 15+ years of experience building relationships, retaining top accounts and growing profit channels. Self-motivated leader with expertise in introducing products and implementing pricing models and inventory controls. Effective motivator identifying customer needs to deliver solutions. Tactical team builder and strategic planner with experience in consumer-based product service verticals. Also, have experience in security monitoring with quick instincts. Assist in establishing policies and action plans to guarantee success and optimal team performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

• Security Officer, CPL Pharmaceuticals Pvt. Ltd., 08/01/23, Present, Security patrolling to ensure comprehensive monitoring and protection of premises., Responding quickly to any emergency and initiating actions related to alarm, phone, environmental monitoring and alerting systems., Site emergency support as ERT & Auxiliary Fire Squad., Security guard force deployment and L&D., Company policies enforcement & procedure control., Security/Traffic/Safety incident handling & management., VIP & Visitor movement security operations., Site security access control (employees & workforce)., Vehicle access control & management system., Key control & management system., Incident Investigation and reporting., Security material movement operations & monitoring (SAP Based)., Material receipt monitoring (Company & Contractor)., Out-gate Pass monitoring., Monitoring of proper documents and compliances., Site weighbridge operations & monitoring.
• Area Service In-charge, Livpure Pvt. Ltd., 12/01/21, 03/31/22, Maintaining excellent relations with clients to generate avenues for additional business., Implementing sales promotional activities as part of brand building/market development effort., Devising & implementing marketing activities for successful launching of new products., Participating and organizing customer meets and product launch functions., Supporting sales and marketing operations, thereby increasing sales growth., Driving sales initiatives to achieve business goals., Conducting detailed market study to analyze latest market trends, tracking competitor activities and providing valuable inputs for fine-tuning service and marketing strategies.
• Area Service Executive, IFB Industries Ltd., 06/01/19, 08/31/21, Planning promotional activities to support business growth., Coordination with channel service teams for maintaining smooth operations., Conducting monthly audits as per the company norms., Monitoring and ensuring timely settlement of Customer's complaints., Raising the product performance feedback reports and sending the failures parameters to HO., Planning, Strategizing, monitoring & controlling to achieve desired month wise target., Execution of promotional activities in local market.
• Deputy Engineer, Amara Raja Batteries Ltd., 06/01/13, 06/30/19, Planning Promotional activities to Support Business growth., Managing and allotting stocks of service and replacement batteries branch as well as Pit Stops., Coordinating with Channel service teams for maintaining smooth operations., Conducting monthly audits as per the company norms., Preparation of BMR reports and timely submission to corporate office., Planning, Strategizing, monitoring & controlling to achieve desired month wise target., Execution of promotional activities in local market., Ensuring Customer Satisfaction through prompt & efficient service to customers., Conducting training programs to Channel Partners & OEM dealers.
• Purchase Executive, Forza Medi India Pvt. Ltd., 04/01/12, 02/28/13, Preparation & Timely delivering of PO to the respective vendors., Managing the timely availability of the material required., Ensuring Production Satisfaction through providing prompt & efficient quality raw material for production.
• Assistant Engineer, Subros Ltd., 08/01/08, 03/31/12, Servicing & quality assurance of the product assembled on line., Preparation & timely submission of Product planning order to Store for timely availability of material., Planning, Strategizing, monitoring & controlling to achieve desired month wise target., Ensuring Customer Satisfaction through prompt & efficient service to customers.

NCC A-Certificate