SHAKTI SRIVASTAV
Basti
Summary
. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
11
11
years of professional experience
Work History
Sales Executive
OPPO MOBILE INDIA PVT LTD.
BASTI
05.2024 - Current
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Attended industry events to build relationships with key contacts in the field.
- Identified new potential markets and developed plans for targeting them.
- Created brochures and newsletters to promote products or services.
- Identified and targeted new business opportunities through market research and analysis.
- Set and monitored sales targets for individual team members and the team as a whole.
- Recruited, hired and trained new hires to optimize profitability.
- Enhanced product knowledge through continuous learning and professional development activities.
Sales Executive
TECNO MOBILE INDIA PVT LTD
Basti
01.2023 - 05.2025
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted regular reviews of operations and identified areas for improvement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Established and maintained positive relationships with vendors to determine product availability and quality
Oppo Experience Consultant
OPPO MOBILE INDIA PVT
Basti
04.2016 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Responded to customer requests for products, services and company information
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Offered advice and assistance to customers, paying attention to special needs or wants
- Demonstrated leadership skills in managing projects from concept to completion
- Gained strong leadership skills by managing projects from start to finish
Samsung Experience Consultant
Samsung Mobile India Pvt
Basti
06.2014 - 08.2015
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Spoke to customers in native language to increase loyalty and establish relationships
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Shop Flour Assistant
Sony Mobile India
Basti
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Increased sales by offering advice on purchases and promoting additional products
- Maintained records related to sales, returns and inventory availability
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
Bachelor of Science - ZBC
Dr. Rmlau
FaizabadHigh School Diploma -
Govt. Inter College
Basti, UPIntermediate -
Govt. Inter College
Basti, UPDiploma in Computer Application - Diploma in Computer Application
Computer Solution
Basti, UPSkills
- Client development
- Performance improvement
- Strategic planning
- Sales and marketing
- Business Development
- Sales follow-up
- Sales team leadership
- Sales planning
- Sales performance analysis
Languages
Hindi, English
Personal Details
Father's Name : Mr.RAVINDRA KUMAR SRIVASTAV
Date Of Birth : 08/03/1993
Nationality : Indian
Gender : Male
Marital Status : Single
Personal Information
Title: Sales Executive
Hobbies
Traveling
Listening music
Timeline
Sales Executive
OPPO MOBILE INDIA PVT LTD.
05.2024 - Current
Sales Executive
TECNO MOBILE INDIA PVT LTD
01.2023 - 05.2025
Oppo Experience Consultant
OPPO MOBILE INDIA PVT
04.2016 - 12.2022
Samsung Experience Consultant
Samsung Mobile India Pvt
06.2014 - 08.2015
Shop Flour Assistant
Sony Mobile India
Bachelor of Science - ZBC
Dr. Rmlau
High School Diploma -
Govt. Inter College
Intermediate -
Govt. Inter College
Diploma in Computer Application - Diploma in Computer Application
Computer Solution
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