Shakti Kumar Dubey
Engagement Manager ( Automotive Management Consulting)
Bengaluru
Summary
An automotive professional having 10+ years of experience in the automotive industry and consulting domains with extensive exposure to EV and ICE powertrains. Expertise includes Aftersales service & support, EV supply chain management, strategic sourcing, cost optimization, and growth strategy. Solution-oriented with a proven track record in critical thinking and problem-solving, recognized for delivering impactful results and driving operational excellence.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Senior Consultant & Manager
PriceWaterhouseCoopers (PwC)
05.2022 - Current
- Identified key improvement areas and developed implementation plan to rectify service issues for a leading E2W OEM.
- Designed and implemented Service KPIs and dashboards for automotive leadership team of a leading 2W OEM.
- Spearheaded BoM cost reduction engagements for EV OEMs, delivering 8–12% savings via component benchmarking, product teardown, should costing, and supplier re-negotiation.
- Developed Zero-Based Costing frameworks to support procurement savings across direct materials (approximately INR 100 Cr scope).
- Led commercial due diligence for the acquisition of a Tier-1 auto supplier (~200 Cr revenue), including full costing validation and margin analysis.
Supply Chain Manager
Ather Energy Pvt Ltd
06.2020 - 04.2022
- Achieved 7% BoM cost reduction through localisation and alternate supplier development for EV systems, including battery and motor.
- Streamlined source-to-pay process adherence, resulting in a 15% reduction in processing errors and improved vendor relationships.
- Achieved 8% cost savings through strategic contract negotiations, resulting in enhanced supplier partnerships, and optimized supply chain operations.
- Mitigated supply risk during 10X production capacity ramp-up by developing alternate sub-suppliers with flexible manufacturing capacities, ensuring uninterrupted operations.
Territory Service Manager
Hero MotoCorp Ltd
01.2018 - 03.2019
- Improved service productivity by 30% and customer satisfaction by 15% through time and work-study-based process re-design, resulting in increased business from existing infrastructure.
- Led a successful initiative to decrease dealer spare parts inventory by 10% through ABC analysis, streamlining operations and enhancing profitability.
- Enhanced workshop productivity by streamlining material and workforce movement, leading to a 30-minute decrease in service TAT and subsequent business growth from existing infrastructure.
Customer Support Manager
Tata Motors
08.2014 - 12.2017
- Increased the territory's yearly after-sales revenue turnover to INR 180 Cr, achieving 20% growth, and contributing to enhanced financial performance.
- Increased customer satisfaction and loyalty by launching 24-hour breakdown assistance for 1000+ Commercial Vehicle customers at two new locations, enhancing service coverage and accessibility.
- Improved inventory turnover by 15% through implementing inventory co-sharing, resulting in timely availability of spare parts and enhanced customer service for the entire commercial vehicle portfolio.
- Received a Letter of Appreciation for achieving a 10% increase in customer engagement through innovative customer support programs, leading to higher customer lifetime value and increased sales.
Education
MBA - PGPEX-VLM
IIM Calcutta, IIT Kanpur, IIT Madras
04.2001 -
B.Tech - Mechanical Engineering
NIT Durgapur
04.2001 -
Skills
- After Sales Service
- Spares Management
- Channel Management
- After Sales Growth Strategy
- Customer Support
- Stakeholder Engagement
- E-mobility
- Cost reduction
- Localization strategy
- Change Management
- Supply Chain Management
- Supplier Management
- Value Chain Analysis
- Business Process Reengineering
- Process Improvement
- Project management
- Growth Strategy
- Business Planning
Certification
ISO 9001:2015 Lead Auditor, Bureau Veritas, 01/01/20
Timeline
Senior Consultant & Manager
PriceWaterhouseCoopers (PwC)
05.2022 - Current
Supply Chain Manager
Ather Energy Pvt Ltd
06.2020 - 04.2022
Territory Service Manager
Hero MotoCorp Ltd
01.2018 - 03.2019
Customer Support Manager
Tata Motors
08.2014 - 12.2017
MBA - PGPEX-VLM
IIM Calcutta, IIT Kanpur, IIT Madras
04.2001 -
B.Tech - Mechanical Engineering
NIT Durgapur
04.2001 -