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Shubham Singh
Senior Officer- Sales & Service
Mandi
Summary
A dynamic professional having more than 4 years of rich experience in after sales service, customer service and sales. Expertise are customer and dealership management, onsite service management, technical training, business development, sales and process implementation. Adhered to compliances and policies of the company within the assigned territory. Dealer & fleet management and converting dealer business into profitable business
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Officer- Sales & Service
JK Tyres & Industries Ltd
Mandi
06.2023 - Current
- Analyze and evaluate fleets and dealers requirement
- Formulate, recommend and execute business strategies in line with company goals
- Looking after sales services & sales of CV tyre in defined territory
- Dealer management, dealer profitability & reducing system and process related inefficiencies
- Handling critical customer complaints and technical issues of territory
- Improve capability level of dealer sales & service team and give on job training in areas of product knowledge, service repair standards, special tools, and customer handling skills customer
- Monitor daily sales & service activity and technician training of CV
- Increased sales of CV tyre by 105% GOLY
Service Engineer
Exide Industries Limited
Rudrapur
08.2019 - 05.2023
- Lead team to achieve goals & keeping all members motivated at all time; training dealer manpower on new products
- Managed post sales service of all variant at dealership; achieving delivery and quality service norms
- Ensuring maximum customer satisfaction by providing them with pre and post-technical service assistance
- Informing management and key client personnel of operational and procedural deficiencies encountered during visits
- AMC selling and revenue generation through after sales services
Education
B. Tech - Mechanical Engineering
Shri Ramswaroop Memorial University
Lucknow 08.2015 - 05.2019
Intermediate - Science
Kendriya Vidyalaya AFS (CBSE Board)
Jamnagar 04.2014 - 05.2015
High School - Science
Kendriya Vidyalaya AFS (CBSE Board)
Jamnagar 04.2012 - 03.2013
Skills
Customer Service
Certification
Customer Relationship Management, IIM Bangalore
Interests
Cricket
Travelling
Timeline
Senior Officer- Sales & Service
JK Tyres & Industries Ltd
06.2023 - Current
Customer Relationship Management, IIM Bangalore
11-2022
Developing Personality and Soft Skill, IIM Kanpur
05-2020
Developing Personality and Soft Skill, IIM Kanpur
11-2019
Service Engineer
Exide Industries Limited
08.2019 - 05.2023
B. Tech - Mechanical Engineering
Shri Ramswaroop Memorial University
08.2015 - 05.2019
Intermediate - Science
Kendriya Vidyalaya AFS (CBSE Board)
04.2014 - 05.2015
High School - Science
Kendriya Vidyalaya AFS (CBSE Board)
04.2012 - 03.2013
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