Shakti Kumar Singh
Gurgaon
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative ( Chat Process )
Yoma Love In Store
08.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Process Associate
Amazon Seller Service Pvt Ltd
05.2018 - 04.2022
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Monitored and reported on process performance to verify compliance with established standards.
Education
Bachelor Of Commerce - Accounting
Nalanda Open University
Patna, Bihar 08.2021
Skills
- MS Office
- Planning and Coordination
- Decision-Making
- Data Entry
Languages
English
Intermediate (B1)
Additional Information
Father’s Name - Sanglu Singh
Mother’s Name- Simla Devi
DOB - 06/07/1999
Home City - Katihar Bihar
Timeline
Customer Service Representative ( Chat Process )
Yoma Love In Store
08.2022 - 02.2023
Process Associate
Amazon Seller Service Pvt Ltd
05.2018 - 04.2022
Bachelor Of Commerce - Accounting
Nalanda Open University
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