Shakti Raj Das
Senior Training Manager
Guwahati
Summary
Dynamic professional with over 12 years of experience in the Indian education sector and more than 6 years in the EdTech industry, possessing extensive knowledge of operations, sales, and service, particularly in Northeast India. Successfully managed a diverse portfolio of over 200 clients, including more than 80 from the premium segment, ensuring effective client relationships. Expertise in developing and executing comprehensive training programs that drive organizational success, along with a proven ability to collaborate with cross-functional teams and adapt to evolving business needs. Recognized for reliability and a results-oriented approach, with strong skills in instructional design and performance management.
Overview
14
14
years of professional experience
Work History
Regional Senior Training Manager
Extramarks Education India Pvt Ltd
11.2022 - Current
- To provide quality trainings in newly boarded schools and existing schools and institutions for Smart Class, Digital Contents, Teachers Academic Pedagogy trainings and Hardware trainings across entire Northeast states except Sikkim.
- To achieve outstanding product usage by monitoring and training the teachers and stakeholders by using different academic approach (both formal and informal).
- To conduct demos for the clients in collaborating with the sales teams.
- To provide required digital contents for the customers and solving content gap and errors.
- To ensure high level of Customer Satisfaction through smooth service, and by maintain timeliness to solve academic issue. Also collecting feedbacks as per ISO Standards.
- Maintaining Audit reports.
- To deliver existing & new product trainings to the internal & new joinee team members.
- To conduct all types of marketing & clients engaging initiatives which comes from the company’s table.
- Academic Assistance
- Sales
- To ensure revenues flow from New Sales, up-sell, cross sell & sales from different funnels & clusters.
- Marketing newly launched products and services to the existing clients.
- Signing & on boarding new customers along with sales team.
- Follow up with the clients for timely payments/collection.
- Ensuring Sales Support at the regional level.
- Providing Customer’s requirement to company in terms of products and services through feedbacks.
- Directed training programs and development paths for managers and supervisors.
- Trained new hires to perform cross-training exercises with experienced workers.
- Implemented learning & development strategies depending upon employees' skill levels.
Asst Manager- Training & Sales
Tata Classedge
07.2018 - 11.2022
- To provide quality trainings in newly boarded schools and existing schools and institutions for Smart Class, Digital Contents, Teachers Academic Pedagogy trainings and Hardware trainings across entire Northeast states except Sikkim.
- To achieve outstanding product usage by monitoring and training the teachers and stakeholders by using different academic approach (both formal and informal).
- To conduct demos for the clients in collaborating with the sales teams.
- To provide required digital contents for the customers and solving content gap and errors.
- To ensure high level of Customer Satisfaction through smooth service, and by maintain timeliness to solve academic issue. Also collecting feedbacks as per ISO Standards.
- Maintaining Audit reports.
- To deliver existing & new product trainings to the internal & new joinee team members.
- To conduct all types of marketing & clients engaging initiatives which comes from the company’s table.
- Academic Assistance
- Sales
- To ensure revenues flow from New Sales, up-sell, cross sell & sales from different funnels & clusters.
- Marketing newly launched products and services to the existing clients.
- Signing & on boarding new customers along with sales team.
- Follow up with the clients for timely payments/collection.
- Ensuring Sales Support at the regional level.
- Providing Customer’s requirement to company in terms of products and services through feedbacks.
Commerce Faculty
Mount Mary College
04.2012 - 07.2018
- Main duties performed:-Teaching commerce subjects to College level and secondary level students.
- Prepare Questions papers for universities and State boards along with handling HSLC & HSSLC exams centres.
- Was Program Coordinator for National Service Scheme at college level.
- Job Responsibilities at Mount Mary College
Education
MBA -
Jaipur National University
01-2022
Bachelor of Commerce - undefined
K.C. Das commerce college
Gauhati01-2012
HSSLC - undefined
Mount Mary Hr Sec School
Dimapur, Nagaland01-2009
HSLC - undefined
Mount Mary Hr Sec School
Dimapur, Nagaland01-2007
Skills
Excellent communication& negotiation skills
Aware of human values
Good team player
Diploma in Computer Applications, Command over Microsoft Office & G suite and basic of Tally
Training delivery
Staff development plans
Leadership training
Training solutions development
Training facilitation
Public speaking
Accomplishments
- Undertook NSE (National Stoke Exchange) certified teachers training.
- Member of NBSE (Nagaland board of secondary education) syllabus reviewer committee 2014.
- Examiner under NBSE (Nagaland board of secondary education) since past 3 years.
- Examinee under NBSE (Nagaland board of secondary education) from last 2 years for subject book-keeping and accountancy.
- Final question paper setter under NBSE (Nagaland board of secondary education) on 2014 for class 10 book-keeping and accountancy AND 2015 for class 9 book-keeping and accountancy.
- Certified for entrepreneurial skill and development program under INDIAN INSTITUTE OF ENTRENEURSHIP.
Timeline
Regional Senior Training Manager
Extramarks Education India Pvt Ltd
11.2022 - Current
Asst Manager- Training & Sales
Tata Classedge
07.2018 - 11.2022
Commerce Faculty
Mount Mary College
04.2012 - 07.2018
Bachelor of Commerce - undefined
K.C. Das commerce college
HSSLC - undefined
Mount Mary Hr Sec School
HSLC - undefined
Mount Mary Hr Sec School
MBA -
Jaipur National University
DECLARATION
I hereby declare that all the above statements are true and correct to the best of my knowledge and belief. (Shakti Raj Das) Place: Guwahati
Personal Details
- Father’s Name: Swapan Kumar Das
- Date of Birth: 15-03-1991
- Nationality: Indian
- Sex: Male
- Marital Status: Married
- Permanent Address: Ward 4, Barpathar, Golaghat, Assam Pin. – 785602.
Hobbies
My hobbies are Cooking, Traveling & Listening podcasts