Summary
Overview
Work History
Education
Skills
Cooking and Carom
Timeline
Generic

Shakunatala V

Order Management Specialist (order To Cash)
Banagalore,India

Summary

Personable Senior Associate with five plus-year background in retail and related positions. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service. Highly efficient order management specialist well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Senior Associate

Iron Mountain
Bangalore, India
11.2017 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Served as keyholder, overseeing business opening and closing operations.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
  • Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.

Senior Process Executive

Infosys Bpo Ltd
Bangalore, India
02.2016 - 11.2017
  • Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
  • Employed data modeling technologies to simulate business process alterations, ascertaining maximum ROI with minimal associated risk.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Worked with internal staff to process documents and sent for closing.
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Determined change management needs and defined behaviors for effective program management.
  • Enhanced [Type] process to facilitate monitoring of correlations and metric trends.
  • Answered telephone or online requests and completed interactions quickly to meet productivity goals.

Data Quality Administrator

Thomson Reuters
Bangalore, India
01.2013 - 12.2014
  • Created plans and communicated deadlines to complete projects on time.
  • Carried out day-to-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Monitored company inventory to keep stock levels and databases updated.
  • Worked with customers to understand needs and provide excellent service.
  • Developed team communications and information for meetings.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Bachelor of Science - Mathematics And Computer Science

Lal Bahadur Shastr Government First Grade College
Bangalore
06.2010 - 03.2012

Skills

    Practice management

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Cooking and Carom

Cooking is something that I inherited from my grandmother; my grandmother was a professional chef had a small idly shop  where I learned how to cook and thus Cooking is my hobby and has been for several years. I have one of my hobbies as playing carom. I almost spend most of the leisure period  time in the  college only to play carom.  

Timeline

Senior Associate

Iron Mountain
11.2017 - Current

Senior Process Executive

Infosys Bpo Ltd
02.2016 - 11.2017

Data Quality Administrator

Thomson Reuters
01.2013 - 12.2014

Bachelor of Science - Mathematics And Computer Science

Lal Bahadur Shastr Government First Grade College
06.2010 - 03.2012

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Shakunatala VOrder Management Specialist (order To Cash)