Summary
Overview
Work History
Education
Skills
Awards
Tools And Platforms
Timeline
Generic

Shalaka Malli

Bangalore

Summary

Customer Success & Sales Professional with over 9 years of experience in customer-facing roles across IT Sales, Cloud Solutions, and Talent Management. Awarded the Trailblazer Award for excellence, demonstrating strong skills in stakeholder engagement and strategic account growth. Proactive and skilled in managing multiple priorities in fast-paced environments. Looking to contribute to a high-growth organization that values innovation and leadership.

Overview

10
10
years of professional experience

Work History

Customer Success Manager

Oracle
Bangalore
06.2021 - Current
  • Led onboarding and enablement for Oracle Cloud Applications(ERP, SCM, CX, etc.) ensuring smooth transitions and customer satisfaction.
  • Managed 50-60 accounts with a focus on upselling and renewals, significantly contributing to revenue growth.
  • Built long-term strategic relationships with key decision-makers and partners to drive adoption.
  • Delivered exceptional learning experiences, aligning internal stakeholders to help customers meet training goals.
  • Identified risks and orchestrated cross-functional 'get-well' plans to retain and expand accounts.

Talent & Operations Manager

Wenger & Watson Inc.
Bangalore
02.2017 - 05.2021
  • End-to-end recruitment operations for mid- to senior-level positions across IT, E-commerce, and EdTech clients, ensuring client satisfaction and operational efficiency.
  • Acted as an Account Manager for top clients (e.g., Meesho, Flipkart, Vedantu), ensuring continuous talent supply and satisfaction.
  • Onboarded new employees and mentored freshers to support team growth.
  • Operated within RPO models and leveraged multiple sourcing platforms (LinkedIn, Naukri, GitHub, etc.).
  • Drove operational excellence by optimising hiring processes and client communications.

Talent Acquisition Specialist

Hire Rightt Consultancy LLP
Bangalore
05.2016 - 02.2017
  • Managed global recruitment needs with end-to-end ownership—from sourcing and screening to offer negotiation.
  • Ensured a high-quality candidate pipeline and coordinated seamless interview and onboarding experiences.

HR Operations Executive

Target Corporation
Bangalore
01.2016 - 04.2016
  • Digitized and maintained employee records to support compliance and operational efficiency.
  • Served as the point of contact for internal record-related inquiries and issue resolution.

Education

PGDBM - HR & IT

Mount Carmel College
01.2015

B.Com - Commerce

Mount Carmel College
01.2013

Skills

  • Customer Success Management
  • Customer Retention Strategies
  • Strategic Account Management
  • Upselling & Renewals
  • Stakeholder Engagement
  • Project & Operations Management
  • Change Management
  • Business Development & Partner Management
  • Recruitment Strategy (RPO)
  • Negotiation & Objection Handling
  • Training & Onboarding

Awards

  • Trailblazer Award – Oracle
  • Quarterly Best Performance Award

Tools And Platforms

  • ATS (Hirecraft, Talent Recruit)
  • LinkedIn Recruiter
  • Excel
  • Google Workspace

Timeline

Customer Success Manager

Oracle
06.2021 - Current

Talent & Operations Manager

Wenger & Watson Inc.
02.2017 - 05.2021

Talent Acquisition Specialist

Hire Rightt Consultancy LLP
05.2016 - 02.2017

HR Operations Executive

Target Corporation
01.2016 - 04.2016

PGDBM - HR & IT

Mount Carmel College

B.Com - Commerce

Mount Carmel College

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