SHALINI A

To be associated with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends and be part of a team that dynamically works towards the growth of organization and to gain satisfaction thereof.

• Consistently achieved the targets set by the company.
• Received appreciation from the end clients.
• Received Best Performer award for achieving the targets set with quality
• Achieved 2nd rank in country level scorecard and topped 1st in sales conversions across regions.
• Topped NHT batch for Cards and global skills.

• Build and strong relationship with customer through positive attitude and attentive response.
• Establish open and professional relationship with team members to achieve organizational goals.
• Demonstrated knowledge of company mission and goals.
• Focus employee to reach their aligned objective with company core values.
• Achieving the desired quality scores by adhering required banking standards, customer verification, control parameters.
• Have won multiple service quality awards and appreciation mail from clients.
• Successfully contributed to the Citi Bank to Axis Bank transition, ensuring seamless system integration, compliance adherence and operational efficiency.
• Transition process has strongly developed my problem – solving, coordination and adaptability.
• Managed operation challenges and process alignment and focused on seamless customer migration.
• Team motivation during transitions (change management and communication strategies)
• Reviewing escalation matrix and track down the complaints for reduction of TAT.
• Conduct customer due diligence and risk assessments to ensure compliance with regulatory requirement.
• Perform customer due diligence (CDD) reviews for new customers, onboarding, including risk assessments and verify customer information.
• Coaching, monitoring, researching and responding on compliance and other related queries across all product lines.
• Develop information regarding change deployment to the team and ensure it’s implemented in daily BAU.

• Corporate Account Opening /maintenance/closing (UAE Countries)
• Building relationships around the CEEMEA branch network, initiating changes as deemed appropriate to improve cycle times / improve the client experience
• Daily interaction with the CITI partners/ CITI management.
• Dealing with GSG, CCB, ISG group clients and helping them to open corporate banking accounts.
• Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in order as per the country of account opening and in line with all legal and regulatory requirement.
• Performing Name screening on all entities as well on signers and referring to compliance if there is any positive match.
• Review the trading license, memorandum of association, article of association check for the legal powers, delegation powers and help in adding signer