Shalini Deb
Kolkata
Summary
Dynamic Branch Service Manager at Axis Securities with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in policy development and team management, I effectively resolved escalated complaints, fostering loyalty and trust. Committed to continuous improvement, I leverage critical thinking to drive service excellence and achieve organizational goals.
Skilled professional inspired and motivated to help customers build financial independence.
Results-driven Branch Service Manager known for exceptional productivity and efficiency in managing branch operations. Specialize in customer relationship management, operational improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth branch operations and high customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Service Manager
Axis securities
Kolkata
12.2023 - Current
- Monitored daily operations for efficiency and accuracy of transactions.
- Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
- Created strategies for improving customer service standards within the branch.
- Developed and implemented customer service policies and procedures to ensure maximum customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Assistant Manager
ICICI SECURITIES
Kolkata
12.2021 - 11.2023
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Relationship Manager
IIFL SECURITIES
Kolkata
06.2021 - 11.2021
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Analyzed market trends and identified potential new customers through research activities.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Monitored client satisfaction through surveys and feedback forms, implementing improvements based on results.
Education
Master of Arts - Arts
Rabindra Bharati University
Kolkata 01-2021
Bachelor of Arts - Arts
Rabindra Bharati University
Kolkata 01-2019
Skills
- Customer service
- Policy development
- Financial transactions
- Team management
- Time management
- Operational efficiency
- Critical thinking
- Operations management
- Decision-making
- Multitasking capacity
- Work planning
- Willing to learn
- Team collaboration
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- NISM 7
Affiliations
- Dancing
- Traveling
References
References available upon request.
Timeline
Branch Service Manager
Axis securities
12.2023 - Current
Assistant Manager
ICICI SECURITIES
12.2021 - 11.2023
Relationship Manager
IIFL SECURITIES
06.2021 - 11.2021
Master of Arts - Arts
Rabindra Bharati University
Bachelor of Arts - Arts
Rabindra Bharati University