Shalini Dogra
Business Analyst
Bengaluru,KA
Summary
Data-driven Senior Analyst with a strong background in analyzing complex datasets and delivering actionable insights to drive business performance. Experienced in collaborating with cross-functional teams and building data-driven solutions. Looking to leverage analytical and problem-solving skills to create measurable impact.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Senior Analyst 3
Arizon Digital
01.2024 - 01.2026
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Oversaw business analysis and implementation across multiple digital commerce and service-management platforms, spanning retail, manufacturing, and event-ordering domains.
- Managed SEO, catalog configurations, platform integrations, and cross-system data flows to ensure performance, stability, and scalability.
- Led requirement gathering, feature grooming, and sprint planning for highly customized, API-driven solutions.
- Partnered with product, engineering, and QA teams to design reusable functional frameworks that are adaptable across multiple storefronts and regions.
- Drove end-to-end enhancements for a large-scale digital ordering and management solution that combined commerce functionality with operational workflows.
Senior Analyst 1
Arizon Digital
01.2023 - 01.2024
- Worked on a large-scale eCommerce platform, managing the upper funnel experience, including the homepage, product listing, product detail, and search landing pages.
- Owned SEO strategy and merchandising optimization to enhance organic reach and product visibility.
- Documented requirements, user stories, and workflows in Jira, collaborating closely with the development and QA teams.
Business Analyst, Sales Network Operations Center
Enhancesys Innovation Pvt. Ltd
03.2022 - 12.2022
- Analyzed processes, workflows, and existing procedures to identify inefficiencies and eliminate waste.
- Owned 100% of incident, change request, and escalation processes related to core operations support.
- Analyzed and implemented new configurations and modifications in customer applications to meet business and system requirements.
- Collaborated with multiple stakeholders to develop electronic and hard-copy documentation.
Analyst Trainee, HRMS (ZINGHR)
Cnergyis Infotech India Pvt. Ltd
03.2020 - 03.2022
- Acted as the liaison among product, IT, and Commercial teams to understand customer demand for new application features
- Collaborated with application developers, quality control specialists and testers to implement customer requirements and scope, and facilitated customer/stakeholder interactions
- Facilitated workshops with multiple levels of business users including department heads and other management staff
- Obtained and analyzed performance metrics data, providing recommendations for resolving defects to the various Stakeholders and Senior Management
- Mediated between IT and business stakeholders to manage project lifecycle, and ensured team achieved deadlines by communicating realistic expectations
- Drove internal and third-party service review meetings, covering performance, improvements, and processes
- Researched and presented to stakeholders, obtaining approvals for requirements and changes
- Implemented ZingHR product for 20+ clients
Education
M.TECH - CSE
Kurukshetra University
Yamunanagar, India06-2017
B.TECH - CSE
Kurukshetra University
Yamunanagar, India07-2013
Skills
HTML
CSS
JavaScript
SQL
MySQL
PostgreSQL
MongoDB
Core Java
Servlets
Java Server Pages
MS Office
Google Sheets
JIRA
Platforms: BigCommerce, Shopify and Makeswift
Client management
Excellent Organization and Communication
Ability to work under minimum supervision
Resourceful, innovative and flexible
Detail-oriented Self-driven
Certification
JAVA(J2SE)
Timeline
Senior Analyst 3
Arizon Digital
01.2024 - 01.2026
Senior Analyst 1
Arizon Digital
01.2023 - 01.2024
Business Analyst, Sales Network Operations Center
Enhancesys Innovation Pvt. Ltd
03.2022 - 12.2022
Analyst Trainee, HRMS (ZINGHR)
Cnergyis Infotech India Pvt. Ltd
03.2020 - 03.2022
M.TECH - CSE
Kurukshetra University
B.TECH - CSE
Kurukshetra University