Summary
Overview
Work History
Education
Skills
Languages Known
Hobbies and Interests
Disclaimer
Personal Profile
Reading
Work Preference
Timeline
Generic
SHALINI KUMARI

SHALINI KUMARI

Chapra,BR

Summary

Position in a rapidly growing concern which would be best utilize my skills.

Overview

5
5
years of professional experience

Work History

Assistant Manager (Gold Appraiser)

M/s. IIFL Finance Ltd, Eastern Zone, Chapra Branch
03.2022 - Current
  • Achieving & exceeding Business goals and targets for Gold Loans business. Creating a strong & compliant sales culture to drive, profitability and employee development. Managing and supporting the effective deployment of team of gold loan professionals with respect to the geographical area, exploring new customers and in allocating resources to most profitable opportunities. Identifying the need of training, analyzing changing business trends etc. Also giving feedback & suggestions to the Zonal Manager Sir Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for our new customers. Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Effectively engage Operations teams to understand and contribute to overall processes & profitability. Team management & Grooming of the team to achieve their respective targets and search the new customer through old old customers relations and servicing the our old Customers, and their concerns in an appropriate manner. Understand to 100% right evaluation and ensure right gold quality & correct value. Adhering to high ethical standards and comply with all the laid down processes / policies - KYC adherence, maintaining all important registers etc. To provide high quality customer service, prompt resolution of queries pre & post loan disbursal. Supporting branch staff in business development activities & helping to achieve branch target.

Customer Care Executive (C.C.E)

M/s. Muthoot Finance Ltd
03.2020 - 03.2022
  • Attending the Customer and addressing customer grievances with Gold Loan process & various schemes available at Muthoot Finance. And, Verify the customer's KYC & complete online registration. Ensure to adhere to standard operations procedure of organization and maintain availability of all important registers at branch level. Provide excellent service to existing customers and obtain references from them to increase customer base. Ensure that to bring in New Customers and maintain good relationship with existing customers for generating renewal & new referral business. Generate & manage leads, meet daily targets for Gold Loans. Evaluate Credit worthiness by processing loan applications and documentation within specified limits. Interview applicants to determine financial eligibility and feasibility of granting loans. Determine all applicable ratios and metrics and set up debt payment plans. Communicate with clients either to request or to provide information. Justify decisions (approvals/rejections) and report on them. Complete loan contracts and counsel clients on policies and restrictions. Update job knowledge on types of loans and other financial services. Maintain and update account records. Assess customer needs, explore all options and introduce different types of loans. Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas. Maintain the build trust relationships, customer loyalty and satisfaction throughout the understanding process. Operate in compliance with laws and regulations and adhere to lending compliance guidelines. Coordinate with Regional team to resolve issues in on-going transactions & ensure flawless instruction of the process.

Education

B.A (Hons.) - Geography

J.P University
01.2018

Skills

  • Teamwork
  • Leadership
  • Interpersonal Skills
  • Problem-solving
  • Business development understanding
  • Reporting and documenting
  • Financial management
  • Customer relationship management (CRM)

Languages Known

Hindi
English

Hobbies and Interests

Cooking, Volunteering, Writing, Yoga, Photography, Traveling, Dancing, Social Media etc.

Disclaimer

Place:- Chapra Date: 2025-08-18 Encl: As stated.

Personal Profile

  • Father's Name : Shri Sunil Kr. Singh.
  • Permanent Home Address : Village – Jalal Basant, P.O – Basant, P.S— Garkha, District -Saran. (Bihar) Pin – 841202
  • Marital Status : Un-Married.
  • Blood Group : (B) Positive.
  • Father's Contact No : 9430046402
  • Expected Remuneration : Negotiable.
  • Notice Period. : If appointed, I will join after notice period of Present job.
  • Passport No. : Z3742183 / 2016 Patna (Bihar)
  • Present CTC : 5.05

Reading

The relevant skills, hobbies, or experiences that demonstrate my passion, adaptability, and potential contributions beyond the basic job requirements.

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Company CultureFlexible work hoursCareer advancementWork-life balancePersonal development programsHealthcare benefitsWork from home option

Timeline

Assistant Manager (Gold Appraiser)

M/s. IIFL Finance Ltd, Eastern Zone, Chapra Branch
03.2022 - Current

Customer Care Executive (C.C.E)

M/s. Muthoot Finance Ltd
03.2020 - 03.2022

B.A (Hons.) - Geography

J.P University

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SHALINI KUMARI