Shalini S
Bangalore
Summary
Client success expert with broad experience in driving customer satisfaction and retention. Proven track record of fostering strong client relationships, resolving issues quickly, and ensuring client needs are met. Strong focus on team collaboration and delivering results through adaptability and strategic thinking. Skilled in client communication, problem-solving, and project management
Overview
7
7
years of professional experience
Work History
Client Success Manager
Vyeco Solutions LLP
08.2025 - 04.2026
- Managed end-to-end recruitment lifecycle, supporting diverse clients with 40% permanent and 60% contract hiring.
- Led and mentored a team of 4–6 recruiters, improving team productivity by 25%, and ensuring high-quality candidate pipelines.
- Acted as the primary point of contact for stakeholders, driving strong client relationships, and 90%+ satisfaction rates.
- Collaborated with Business Development team, driving 20% account growth through repeat business and upselling opportunities.
- Managed 3–5 vendor partnerships, reducing time-to-fill by 30% through optimised sourcing strategies.
- Monitored key recruitment metrics, including time-to-fill (avg.). 20–30 days, submission-to-hire ratio (3:1), and offer-to-join ratio (85%+).
- Ensured compliance with recruitment processes, documentation, and quality standards, maintaining consistent delivery excellence.
Team Lead - Talent Acquisition(IT)
Findfinity AI Analytics (OPC) Pvt Ltd
07.2024 - 04.2026
- Led and mentored a team of IT recruiters with over 2 years of experience in end-to-end technical hiring, team management, and strategic talent acquisition. Delivering top tech talent across domains like software development, cloud, DevOps, cybersecurity, and data science. Adept at working with recruitment pipelines and using ATS and analytics to drive hiring efficiency.
- Leading a team of [5] IT recruiters, overseeing hiring for mid to senior-level tech roles across multiple verticals
- Interacting with clients daily via calls and emails.
- Gathering requirements, understanding JDs, negotiating, sharing the profiles, following up for feedback, scheduling interviews (telephone, Skype, F2F, and Drive), etc.
- Closed IT positions in domains like backend/frontend, cloud, data, and QA.
- Implemented ATS optimization and enhanced recruiter productivity through training and reporting.
- Maintaining the tracker for the list of joiners, pipeline tracker requirement, etcSet KRA and KPIs for team members to ensure resources are being utilized effectively.
- Managed full-cycle hiring for key positions (tech) across PAN India locations.
- Worked closely with HRBPs and department heads for seamless onboarding
- Built talent pipelines using LinkedIn,Naukri, and job fairs.
- Successfully closed roles within SLA for clients.
- Fronted Tech: HTML, CSS, JQuery, JavaScript
- Back-end Tech: PHP, Python, Smarty, GIT
- JavaScript Tech: Js, Angular JS, Express JS, Node JS
- Java Tech: J2EE, J2ME, Core Java, Advanced Java framework (Spring, Hibernate)
- Microsoft Tech: ASP.Net, C#, VB.Net, Visual C++, SharePoint, MVC
- Database Tech: SQL, MySQL, SQLite, Oracle DBA, PLSQL, NOSQL, PostgreSQL, Core Data
- Operating System Tech: Windows, Linux, Unix, Android
- Testing Tech: Manual, SAP testing, Mobile Apps Testing, Automation, Selenium
- ERP Tech: SAP HANA, SAP FICO, SAP BASIS, SAP BW, SAP CRM, SAP BODS
- ATS: Bighub
- Sourcing: Naukri,LinkedIn,Database
- Analytics: Excel, Google Sheet
Team Lead - Talent Acquisition(IT)
Findfinity Business Solution
03.2023 - 07.2024
Sr. Executive - C2H Recruitment (IT)
Hucon Solutions India Pvt Ltd
03.2022 - 03.2023
- Dedicated and result-driven C2H Recruiter with one year of experience in contract and contract-to-hire recruitment across IT domains. Expertise in sourcing, evaluating, and onboarding candidates. Strong at client coordination, managing multiple openings, and ensuring smooth transitions from contract to permanent roles.
- Managed end-to-end hiring for contract-to-hire positions in [IT] roles for clients.
- Closed C2H positions across multiple domains like Java, .NET, SAP, Support, Admin, HR, etc.
- Coordinated directly with clients to gather job requirements and define SLA-based hiring plans.
- Maintained daily tracker reports, candidate pipelines, and client dashboards.
- Negotiated salaries with candidates and managed notice period buyouts if required.
- Ensured timely joining, onboarding, and background verification.
Human Resource Recruiter (Non IT) – Intern
NJ Technologies
07.2020 - 08.2021
- Goal-oriented HR Recruiter with over one year of experience in the non-IT recruitment sector BPO. Proficient in sourcing, screening, and onboarding large talent pools.
- Accountability:- Recruitment Intern
- Supported senior recruiters in sourcing and shortlisting candidates from job portals and databases.
- Scheduled interviews and followed up for feedback, documentation, and joining formalities.
- Handled employee reference checks and onboarding documentation.
- Conducted telephonic screenings and walk-in drives
- Maintained and updated recruitment trackers and weekly reports.
Human Resource Recruiter (Non IT) – Intern
Phoenix Info Technologies
05.2019 - 05.2020
Education
B.Com - Commerce
Bangalore University
01-2021
Skills
End to end recruitment
Contact staffing, Permanent & Internal Hiring
Client handling
Vendor Management
Customer retention
Report generation
Stakeholder relationships
Staff training
Fitness Enthusiast
Passionate about physical activity and well-being, actively pursuing a healthy lifestyle through exercise, nutrition, and mindful practices
Timeline
Client Success Manager
Vyeco Solutions LLP
08.2025 - 04.2026
Team Lead - Talent Acquisition(IT)
Findfinity AI Analytics (OPC) Pvt Ltd
07.2024 - 04.2026
Team Lead - Talent Acquisition(IT)
Findfinity Business Solution
03.2023 - 07.2024
Sr. Executive - C2H Recruitment (IT)
Hucon Solutions India Pvt Ltd
03.2022 - 03.2023
Human Resource Recruiter (Non IT) – Intern
NJ Technologies
07.2020 - 08.2021
Human Resource Recruiter (Non IT) – Intern
Phoenix Info Technologies
05.2019 - 05.2020
B.Com - Commerce
Bangalore University