Shalini Sethu
Bangalore
Summary
A competent professional with 7.5 + years of total cross-functional experience in the areas of Customer service, Client Management, and working for Karnataka Government.
Overview
16
16
years of professional experience
Work History
Sr Customer Advisor
WNS Global Services
Bangalore
01.2008 - 04.2014
- Working for Insurance Process – Ireland Customer. Preparing training materials required for the process & training. Ireland – UK (2 months) to be a part of the pilot process and train my subordinates in India.
Sr Customer Advisor
First Source
Bangalore
04.2014 - 02.2015
- Worked for Sky Process. Dealing with customers on the Technical issues.
Sr Contractor BBMP
Karnataka Government
Bangalore
05.2015 - 09.2017
- Tender related Work for Bruhat Bangalore Mahanagara Palike. Scope of Work - tender based (winning RFP). Work Undertaken – Camera installation, Sanitary, Road Infrastructure, improvement etc.
Proprietor
SAMPANGI ENTERPRISES
Bangalore
01.2018 - 07.2022
- Corporate Goodies sales for HP, DELL etc..
Assistant Sales Manager
Casa Grand Builder Pvt Ltd
Bangalore
11.2022 - 09.2023
- Apartments, Villa sales. Customer service through product sales
Education
PUC -
Seshadripuram College
Bangalore03-2022
Skills
- Customer Oriented
- Sales Operation
- Business Development
- Product Marketing
- Brand development
- Vendor Management
Languages
Kannada
First Language
English
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
- "WOW Call" award in WNS - 2010
References
References available upon request.
Timeline
Assistant Sales Manager
Casa Grand Builder Pvt Ltd
11.2022 - 09.2023
Proprietor
SAMPANGI ENTERPRISES
01.2018 - 07.2022
Sr Contractor BBMP
Karnataka Government
05.2015 - 09.2017
Sr Customer Advisor
First Source
04.2014 - 02.2015
Sr Customer Advisor
WNS Global Services
01.2008 - 04.2014
PUC -
Seshadripuram College
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