Shalini Singh
Mumbai
Summary
Results-driven operations professional with expertise in process improvement, team performance monitoring, and employee training. Proven ability to enhance operational efficiency and deliver high-quality customer service.
Overview
2
2
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Assistant Manager of Operations
Concentrix Pvt Ltd
Mumbai
11.2021 - 05.2023
- Coordinated daily operations to ensure efficient workflow and service delivery.
- Monitored team performance to maintain high standards of customer service.
- Implemented process improvements to streamline operational tasks and enhance efficiency.
- Collaborated with management to resolve operational issues and optimize resources.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Assisted in training new employees on company policies and procedures.
- Participated in team meetings to discuss goals, updates, and challenges faced.
Communication Trainer
Concentrix Pvt Ltd
Mumbai
11.2019 - 11.2021
- Conducted workshops to improve verbal and written communication techniques.
- Facilitated role-playing exercises to simulate real-world communication scenarios.
- Developed training materials for communication skills enhancement.
- Evaluated trainee performance through assessments and feedback sessions.
- Collaborated with team members to refine training programs based on participant needs.
- Assessed the performance of participants through role plays and other activities during class hours.
- Monitored student performance and offered feedback to support goal achievement.
- Drafted reports on the progress made by trainees after completion of each module.
- Created course content that included topics such as public email etiquette, telephone mannerism.
Education
B.Com - English
Rama Degree College
Lucknow 08.2006 - 08.2009
Army School
FaizabadSkills
- Operations management
- Process improvement
- Team performance monitoring
- Employee training
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Assistant Manager of Operations
Concentrix Pvt Ltd
11.2021 - 05.2023
Communication Trainer
Concentrix Pvt Ltd
11.2019 - 11.2021
B.Com - English
Rama Degree College
08.2006 - 08.2009
Army School