Shalom Jessiya

• Lead end-to-end OTC operations for FedEx Logistics, overseeing Accounts Receivable Collections, Cash Application, and Dispute Management processes.
• Drive strategic collection initiatives to improve cash flow and minimize bad debt exposure.
• Monitor and manage service delivery through SLA, KPI, and quality performance frameworks.
• Provide data to Conduct governance reviews, operational business meetings.
• Identify and implement process improvement opportunities, enhancing operational efficiency and customer experience.
• Awarded the Out of Box Value Creator Award in recognition of outstanding contributions to business transformation and process optimization.

Key Achievements

• Improved receivables performance through targeted collection strategies.
• Strengthened governance and reporting mechanisms to enhance visibility and decision-making.
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• Served as the primary SME for end-to-end Order-to-Cash operations.
• Delivered analytical insights, management reporting, and process performance reviews to stakeholders.
• Managed customer escalations and complex dispute resolution activities.
• Led coaching, mentoring, and quality improvement initiatives for process teams.
• Collaborated closely with internal and external stakeholders to improve service delivery and customer satisfaction.
• Supported governance forums and continuous improvement programs.

Key Contributions

• Improved process adherence and operational efficiency through team training and knowledge-sharing initiatives.
• Enhanced customer experience by driving timely resolution of disputes and escalations.

• Managed strategic customer accounts and collection portfolios to ensure timely cash recovery.
• Resolved invoice disputes, account reconciliations, and payment-related issues.
• Collaborated with Sales, Finance, and Operations teams to improve collection effectiveness.
• Prioritized collection activities using aging analysis and risk-based approaches.
• Maintained compliance with financial policies, controls, and audit requirements.

Key Contributions

• Improved collection outcomes through proactive customer engagement and account management.
• Supported accurate financial reporting through effective reconciliations and issue resolution.

• Managed global Accounts Receivable portfolios and collection activities.
• Investigated payment delays, account discrepancies, and deduction-related issues.
• Coordinated with customers and cross-functional teams to resolve outstanding receivables.
• Maintained accurate collection records, aging reports, and performance metrics.
• Ensured adherence to established collections processes and service standards.

Key Contributions

• Contributed to improved cash collections and reduction of overdue receivables.
• Developed strong customer relationship management and problem-solving capabilities.