Reading
Shalu Luthra
New Delhi
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Forward-thinking and proactive with achievements across sales, marketing, advertising and executive management.
Overview
2
2
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Client and Contract Executive
Expedia Online Travel Services India Pvt Ltd,
Gurgaon , Haryana
04.2019 - 06.2020
- Cultivating solid relationships with clients through the provision of exceptional after-sales service
- Responsible for reviewing and editing client's contract
- Maintained contracting policies and regulations up to date
- In charge of Client loyalty and satisfaction
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings
- Creating a positive onboarding experience for new clients
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
- Responding to client inquiries in a timely and professional manner.
- Maintaining an accurate record of all existing and potential clients.
- Improved quality processes for increased efficiency and effectiveness
Retail Loss and Management Executive
Teleperformance Global Services Pvt Ltd
Gurgaon, Haryana
07.2017 - 12.2018
- Analyzing customer feedbacks and identify bugs, enhancements and user behavior trends and further share the intelligence to our Retail, Product, Marketing, Engineering and Customer Support teams
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
- To look into Operations/Analytics by constant engagement with other teams and leaders across different organizations like Retail, Product, and Marketing
- Analyzing and reviewing all reports to verify accuracy of data and ensure high quality results
- Creating and presenting reports on user trends, behavior, and product engagement
- Creating weekly and monthly reports on Excel and PowerPoint Spreadsheets
- Building dashboards to track and analyze product, ops and business metrics
- Awarded Employee of the month title twice during the tenure
Education
Bachelor of Arts - Humanities
Monad University
UP 03.2010 - 07.2013
Bachelor of Economics (Hons) - Economics
IGNOU
New Delhi 03.2021 - Current
Skills
Client assessment and analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Interests
Travelling
Gardening
Timeline
Bachelor of Economics (Hons) - Economics
IGNOU
03.2021 - Current
Client and Contract Executive
Expedia Online Travel Services India Pvt Ltd,
04.2019 - 06.2020
Retail Loss and Management Executive
Teleperformance Global Services Pvt Ltd
07.2017 - 12.2018
Bachelor of Arts - Humanities
Monad University
03.2010 - 07.2013
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