SHALU SHENDE
NEW DELHI
Summary
Office and administrative support professional with extensive experience across diverse environments. Proficient in managing tasks, organizing records, and optimizing workflow efficiency. Adaptable to new software and systems, resulting in enhanced data management and operational processes. Achievements include significant improvements in document organization and internal communication, facilitating smoother daily operations.
Overview
7
7
years of professional experience
Work History
Junior Administrative Officer
Tulsi Multispciality Hospital
New Delhi
06.2020 - Current
- Coordinated patient appointments and facilitated communication between patients and medical staff.
- Answered patient inquiries, delivering information regarding procedures and policies.
- Managed incoming mail, sorting letters and packages for timely organizational delivery.
- Processed invoices, purchase orders, expense claims, and financial documents per established procedures.
- Assisted in budgeting, expenditure tracking, and financial reporting for departmental needs.
- Ensured compliance with HIPAA regulations for handling patient information.
- Prepared agendas and recorded minutes for weekly departmental meetings.
- Maintained filing systems to enhance document accuracy and efficiency.
Admin (Lab Operations)
Medcube Diagnostics
New Delhi
09.2019 - 05.2020
- Maintained and updated patient records to ensure accuracy and compliance.
- Managed patient appointment schedules, rescheduling as necessary for optimal service.
- Resolved patient complaints related to administrative processes, ensuring appropriate follow-up actions.
- Motivated staff to enhance team performance and service delivery.
- Ensured timely delivery of quality services in accordance with established standards.
- Organized accounts payable and receivable, accurately tracking finances for billing purposes.
- Assisted in marketing activities, corporate campaigns, and community outreach events.
- Monitored technical components of Support Lab environment for operational efficiency.
Junior Administrative Officer
Nagpur Institute of Medical Sciences
Nagpur
01.2019 - 08.2019
- Processed invoices, purchase orders, expense claims and other financial documents according to established procedures.
- Developed and implemented new administrative processes to streamline workflows.
- Prepared agendas for weekly departmental meetings as well as taking minutes during these meetings.
- Provided administrative support to senior staff members by managing their calendars, scheduling meetings and appointments.
- Managed incoming mail including sorting out letters and packages for delivery within the organization.
- Maintained effective filing systems to ensure accuracy and efficiency of all documents.
Education
Diploma - Beauty & Wellness
International Women Polytechnic
New Delhi, Indai03-2017
Certificate of Technical Studies - Certificate in Computer Accountancy
Institute of Computer Accountants
Preet Vihar, New Delhi12-2015
BBA - Bachelor of Business Management
Emperial Institute of Management Science & Researc
New Delhi07-2011
Skills
- Regulatory compliance
- Financial analysis
- Project management
- Meeting coordination
- Customer service
- Business development
- Team collaboration
- Problem solving
- Document management
- Workflow coordination
References
References available upon request.
Timeline
Junior Administrative Officer
Tulsi Multispciality Hospital
06.2020 - Current
Admin (Lab Operations)
Medcube Diagnostics
09.2019 - 05.2020
Junior Administrative Officer
Nagpur Institute of Medical Sciences
01.2019 - 08.2019
Diploma - Beauty & Wellness
International Women Polytechnic
Certificate of Technical Studies - Certificate in Computer Accountancy
Institute of Computer Accountants
BBA - Bachelor of Business Management
Emperial Institute of Management Science & Researc