Shama R Sthalekar
BANGALORE
Summary
Dynamic Delivery Manager with a proven track record of 16+ years in Multinational software Industries including IBM India Ltd and Wipro Technologies Ltd. Excelling in market trend analysis, modernization solutions, cloud transformation. Expert in Service delivery management, financial project management and presales support for large size projects. Leading teams to enhance digital solutions. Self-motivated Delivery Manager experienced in managing projects, fixing reliability issues and managing budgets. Committed to service delivery initiatives, creating agile product management methods. Strong leader devoted to positive change.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
IBM India Ltd.
BANGALORE
10.2021 - Current
- Managing a project worth over $10 million in support of Shell Netherlands, covering multiple Shell Upstream applications.
- Played crucial role in managing customer stakeholders and coordinating project teams.
- Enhanced cost efficiency through optimization strategies.
- Handling the financial aspects of the support application.
- Streamlining ticket resolution processes to enhance customer management.
- Conduct monthly reviews to analyze customer service performance.
- Proposed innovative digital solutions tailored to current market trends for Shell applications.
Project Manager, Client Services
Wipro Technologies
Bangalore
06.2015 - 09.2021
- Managed the European financial project with 40+ team members spanning various technologies such as Java, .Net, AS/400, Oracle, and SQL with a team of 40+ members.
- Identified trends in customer service requests through data analysis techniques.
- Negotiated terms and conditions with suppliers and vendors in line with organizational goals.
- Managed the development of project plans, timelines and budgets.
- Collaborated with key stakeholders on requirements gathering activities.
- Resolved conflicts in a timely manner to ensure smooth functioning of projects.
- Conducted regular status meetings with stakeholders to track progress.
- Provided guidance to team members throughout the project lifecycle.
- Analyzed customer feedback data to identify areas of improvement.
- Identified potential risks associated with projects and developed mitigation strategies.
Microsoft Pre-sales Head for APAC Region
Wipro Technologies Limited
Bengalore
03.2010 - 05.2015
- Managed multiple concurrent engagements while adhering to tight deadlines.
- Evaluated new technologies for their applicability in client projects.
- Collaborated with sales team to devise strategies for positioning products against competitors.
- Coordinated with vendors regarding product availability and delivery timelines.
- Conducted product feature and functionality analysis to determine customer needs and requirements.
- Proactively identified areas where improvements could be made within the pre-sales process.
- Identified opportunities for upsells or additional services related to existing projects.
Project Lead
Wipro Technologies Ltd
Bangalore
09.2007 - 02.2010
- Developed and implemented project plans, schedules and budgets.
- Created project performance reports for management review.
- Performed risk assessments, identified risks, developed mitigation strategies, and monitored risk status on a regular basis.
- Maintained accurate records of all project activities including changes, milestones achieved.
- Provided support for troubleshooting during system development process.
- Facilitated communication among cross-functional teams in order to achieve deliverables on time.
- Collaborated with other departments in developing functional requirements for new systems or applications.
- Provided guidance and direction to project teams.
Education
Affiliated To Karnataka University Dharwad -
Completed Bachelor of Science (B Sc),
In Dr A V Baliga Collage KumtaDharwad -
Completed Master of Computer Application (MCA) in
Karnataka University Skills
- Proficient in Microsoft technologies
- Data migration, legacy system upgrade, and cloud transformation
- Strategic project execution
- Stakeholder relationship management
- Cost, budget analysis, and revenue optimization
- Technical application support
- Proactive risk assessment and mitigation
- Effective team leadership
- Azure platform expertise
- Operational efficiency and continuous process improvement
Domain Expertise
- Energy & Utility 3 Years
- BFSI (Banking, Finance, Security and Insurance) 10+ Years
- Pre-sales solutioning : Health care, BFSI, Retail, ENU
Core Competency
- Project Delivery Management : 12+ Years: Managed Large projects in CMM Level 5 IT Industries covering Wipro Technologies and IBM Ltd.
- Pre-Sales Consultant 5+ Years : Managed the team of Presales architects and consultants for Microsoft solutions for APAC region
Languages
English
First Language
Accomplishments
- Best Presales architect award in Wipro for achieving 135% target for the year 2020-21
- project growth cash award for improving revenue with creation of new roles and process improvements
Certification
- Azure 900
- Project management academy
- Shipley's winning proposal certification
- High impact presentation by - Dale Carnegie UK
Timeline
Service Delivery Manager
IBM India Ltd.
10.2021 - Current
Project Manager, Client Services
Wipro Technologies
06.2015 - 09.2021
Microsoft Pre-sales Head for APAC Region
Wipro Technologies Limited
03.2010 - 05.2015
Project Lead
Wipro Technologies Ltd
09.2007 - 02.2010
Affiliated To Karnataka University Dharwad -
Completed Bachelor of Science (B Sc),
Dharwad -
Completed Master of Computer Application (MCA) in
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