SHAMANTH K MURTHY
Bangalore
Summary
I am a results-driven professional with six years of experience in business development and account management. Currently holding a managerial position, I lead a dynamic team to drive business growth, foster client relationships, and exceed sales targets. With a strong track record in client management, I have successfully navigated the US and North American markets, building and sustaining profitable partnerships. My strategic approach to marketing operations has played a pivotal role in revenue generation and growth of the company. Additionally, I bring expertise in sales and marketing mix strategies tailored to diverse markets, ensuring client success and effective project management.
Overview
7
7
years of professional experience
Work History
SENIOR MANAGER - SALES AND CLIENT SERVICE
OSSISTO TECHNOLOGIES PVT LTD
08.2024 - Current
- Spearhead efforts to close new sales deals and acquire high-value clients, significantly expanding the customer base
- Took charge of lead conversion, consistently closing sales and exceeding monthly targets by implementing strategic sales tactics and leveraging in-depth industry knowledge
- Manage and nurture relationships with major clients, ensuring seamless service delivery and consistent satisfaction
- Handle high-value portfolios with a strategic focus on growth and retention
- Achieved a 30% year-on-year growth in Annual Recurring Revenue (ARR) by implementing targeted sales strategies and enhancing client retention initiatives
- Deliver exceptional client servicing by addressing inquiries, resolving issues, and providing tailored solutions to meet client-specific needs, resulting in increased client satisfaction and loyalty
- Act as the primary liaison for major clients, addressing their needs proactively to build trust and long-lasting partnerships
- Spearhead and lead a high-performing team of 15 professionals, fostering a collaborative environment focused on achieving targets and exceeding customer expectations
- Manage and oversee larger projects, ensuring sustainable practices and successful execution
- Provide strategic direction, troubleshoot challenges, and conduct regular assessments to guarantee project success
- Setup and optimize e-commerce ads on Meta and Google, driving targeted traffic and improving online sales
- Worked on enhancing click-through rates (CTR) and improving conversion rates, resulting in increased ROI for marketing campaigns
MANAGER - MARKETING AND CUSTOMER SUCCESS
OSSISTO TECHNOLOGIES PVT LTD
07.2022 - 08.2024
ASSISTANT MANAGER
OSSISTO TECHNOLOGIES PVT LTD
06.2021 - 07.2022
- Led a dedicated team of Client Service Executives, providing guidance and support to ensure exceptional service delivery
- Managed day-to-day operations, fostering a high-performance culture that resulted in a 50% increase in team productivity
- Played a pivotal role in sales activities, successfully converting numerous leads into sales through effective communication and strategic sales techniques
- Achieved and exceeded monthly sales targets consistently
- Nurtured client relationships by implementing personalized strategies to enhance overall customer satisfaction
- Acted as a primary point of contact for key clients, addressing concerns, and proactively identifying opportunities for upselling
PROJECT LEAD
OSSISTO TECHNOLOGIES PVT LTD
07.2020 - 06.2021
- Led a cross-functional team of Client Service Executives in planning and executing projects
- Developed and implemented strategic project plans, resulting in improved project timelines and enhanced client satisfaction
- Introduced and executed targeted sales strategies, successfully converting leads into sales outcomes
- Applied creative approaches to sales processes, contributing to increased revenue during the project lifecycle
- Served as the primary point of contact for key clients, adopting a client-centric approach
- Enhanced client relationships through regular communication and customized solutions
- Managed multiple projects concurrently, ensuring seamless coordination between clients and internal teams
- Successfully handled project timelines, resource allocation, and deliverables to meet and exceed client expectations
- Acted as a dedicated point of contact for clients, building strong and trusting relationships
- Regularly communicated project updates, addressed concerns, and ensured client satisfaction, resulting in increased client retention
CLIENT SERVICE EXECUTIVE
OSSISTO TECHNOLOGIES PVT LTD
06.2019 - 07.2020
SENIOR SALES EXECUTIVE
AEGIS LTD - EXPEDIA
04.2018 - 06.2019
- Handled inbound calls from high-end customers seeking premium travel arrangements
- Exceeded sales targets by consistently securing premium flight and hotel bookings, consistently exceeding expectations
- Utilized expert negotiation skills to secure exclusive rates and amenities, maximizing value for each customer
- Cultivated lasting relationships with customers through personalized consultations and exceptional concierge services, leading to high satisfaction ratings
- Leverages extensive travel industry knowledge and strong communication skills to navigate customer inquiries and tailor experiences to specific needs and preferences
- Acquired and maintained comprehensive knowledge of premium travel products, ensuring accurate and informed recommendations to clients
- Stayed updated on industry trends, exclusive promotions, and premium amenities to enhance the overall customer experience
Education
MBA - Marketing Management
NMIMS MUMBAI
01.2024
BCA -
RABINDRA TAGORE UNIVERSITY
01.2020
PUC - PCMB
KARNATAKA STATE BOARD
01.2014
KARNATAKA STATE BOARD
01.2012
Skills
- Business Development
- Client Success
- Customer-centric approach
- Relationship-building
- Project Management
- Client Onboarding
- Customer Engagement
- Negotiation
- Performance Goals
- Results-driven
- Account Management
Tools
HubSpot, Zoho, Salesforce, Pipedrive, Emailchaser - B2B, Slack, Microsoft Teams, Zoom, Gmeet, Trello, Asana, Slack, MS Office, Gsuite, Onedrive, Dropbox, SharePoint, Hootsuite, Mailchimp, Constant Contact, Hubspot, Canva, Zapier, Microsoft Power Automate, OpenAI's GPT, Google's BARD, Perplexity
Timeline
SENIOR MANAGER - SALES AND CLIENT SERVICE
OSSISTO TECHNOLOGIES PVT LTD
08.2024 - Current
MANAGER - MARKETING AND CUSTOMER SUCCESS
OSSISTO TECHNOLOGIES PVT LTD
07.2022 - 08.2024
ASSISTANT MANAGER
OSSISTO TECHNOLOGIES PVT LTD
06.2021 - 07.2022
PROJECT LEAD
OSSISTO TECHNOLOGIES PVT LTD
07.2020 - 06.2021
CLIENT SERVICE EXECUTIVE
OSSISTO TECHNOLOGIES PVT LTD
06.2019 - 07.2020
SENIOR SALES EXECUTIVE
AEGIS LTD - EXPEDIA
04.2018 - 06.2019
MBA - Marketing Management
NMIMS MUMBAI
BCA -
RABINDRA TAGORE UNIVERSITY
PUC - PCMB
KARNATAKA STATE BOARD
KARNATAKA STATE BOARD
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