Shambhavi Jindal

As a Customer Contact Center for Axis Bank, I handle inquiries on after-sales support, revenue management and order processing services leveraging my experience from industry specific knowledge.

Coordinated with the warranty department to process claims and provide customer support.

• Worked in India's premium Bank - SBI BPO
• BPO is providing to Both Voice and Non Voice call Support
• Troubleshoot, resolved or escalated technical issues based on individual customers' needs.
• Answered support calls and emails from corporate customers needing assistance with Loans, Cards, EMI products and services around them
• Identified ways to streamline common requests and improve support processes to better serve customers' needs.
• Maintained positive working relationship with fellow staff and management.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Based on the performance and evaluation, picked as Non Voice call Support thru Emails.
• Fully adaptable to BPO Time Ways of Working

• Answered incoming calls from prospective customers to assist and promote offerings.
• Educated customers about product or service offerings meeting individual needs.
• Handled inbound telephone calls from interested customers.