Shameena Sultana

Worked as a Travel Associate , handling end-to-end travel operations.
Managed PNR (Passenger Name Record) creation, modification, and retrieval efficiently.
Handled schedule changes, rebookings, cancellations, and customer requests with accuracy.
* Coordinated with airlines and systems to ensure smooth ticketing and itinerary updates.
Provided customer support, resolving queries related to flights, timings, and bookings.
Ensured compliance with airline policies and fare rules while making changes.
* Led a team by guiding associates, monitoring performance, and ensuring quality service.
* Trained new team members on PNR handling and system workflows.

Worked as a Marketing Manager, promoting international education opportunities to students.
Counseled and guided students on study abroad options, including course selection, universities, and application processes.
Built and maintained relationships with clients, students, and institutional partners.
Organized and coordinated meetings between clients and senior management to discuss opportunities and partnerships.
Played a key role in facilitating deals, supporting leadership in negotiations, and closing processes.
Developed and executed marketing strategies to attract prospective students.
Managed end-to-end communication between students, clients, and internal teams.
• Assisted in resolving queries related to admissions, documentation, and visa processes.