SHAMIK DUTTA

• Led digital transformation for Fortune 500 financial institutions in Europe, driving ROI and scalable automation adoption.
• Enhanced customer engagement across compliance, onboarding, lending, and repayment using low-code platforms and Pega CDH analytics.
• Defined automation roadmaps and governance to modernize operations, strengthening compliance, risk control, and efficiency.
• Delivered 40%+ cost savings, $2M+ annual value, and improved client experience through self-service, omni-channel, and digital excellence frameworks.

• Delivered Pega digital automation programs for leading BFS clients across Europe and MEA, focused on onboarding, risk, and compliance workflows.
• Transformed manual processes into agile, scalable solutions—driving operational efficiency and cost reduction.

· Defined and executed strategy for IT & finance operations in the UK, improving efficiency for 20K+ users in Europe and unlocking multi-million € cost savings.

· Built low-code and GenAI solutions for service desk, approvals, and finance workflows, scaled through Vodafone’s CoE to maximize reuse and ROI.

· Boosted service performance with 30% faster MTTR, higher SLA adherence, and reduced incident backlog, driving measurable financial gains and compliance alignment.

• Led advisory and strategy for global Fortune 500 accounts, managing a 20-member team and driving multi-million-dollar AI-led growth.
• Worked with VPs, partners, and practice leaders to shape go-to-market strategies, build business cases, and improve customer journeys.
• Directed AI roadmaps and built intelligent automation and GenAI conversational solutions, delivering modular pods by combining hands-on consulting with strategic advisory.
• Ran executive workshops, MVP demos, and change programs to align stakeholders and accelerate adoption.
• Contributed to the AI Center of Excellence by creating reusable assets, standardizing delivery practices, and mentoring teams.