SHAMIM AKHTAR
Cluster Head- Lastmile- Valmo
Kolkata
Summary
Experienced Supply Chain Management with a demonstrated history of working in the Cash Management Services. Skilled in Operations Management, Logistics
Management, Business Management & Marketing and Contract
Negotiation. Strong operations professional. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Cluster Head- Lastmile- Valmo
Meesho
01.2023 - Current
- Oversaw logistics and inventory management for storeroom.
- Maximized revenue growth with strategic planning, market analysis, and targeted marketing campaigns.
- Implemented trending initiatives to help drive sales across cluster.
- Performed general equipment maintenance and repair to minimize downtime.
- Led successful projects from inception to completion, ensuring timely delivery and stakeholder satisfaction.
- Evaluated performance metrics regularly to identify areas for improvement in customer service standards.
- Collaborated with other departments to optimize production workflows.
Hub Lead Operations
Myntra.com
03.2019 - 01.2023
- Handled customer needs and issues by working with representatives and customers directly.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Implemented quality control measures, resulting in a significant reduction of errors within the department.
- Coordinated daily operations to meet company objectives and deadlines consistently.
- Analyzed data to identify trends and areas of improvement within the department''s performance metrics systematically.
- Improved customer satisfaction rates with prompt issue resolution and proactive followups.
Senior Assistant Logistics
Myntra.com
06.2017 - 03.2019
- Evaluated employee performance through regular feedback sessions, setting clear expectations for growth and development opportunities.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Delivery Centre Support
Myntra.com
04.2016 - 06.2017
- Managed customer inquiries and complaints in polite and professional manner.
- Kept management informed of any issues or delays encountered during deliveries, allowing for prompt resolution and minimized impact on clients.
- Handled receipt, storage, identification and delivery of products for clients.
- Utilized GPS navigation systems efficiently to navigate complex routes or adjust plans based on real-time traffic conditions.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Assisted in warehouse organization, streamlining the loading process for faster dispatch times.
Style Delivery Associate
Myntra.com
01.2015 - 04.2016
- Increased repeat business by providing exceptional customer service during each interaction.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Followed safety procedures and regulations to protect packages and vehicles.
- Expedited deliveries to meet customer deadlines and requirements.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Custodian Officer- ICMC
Premier Vigilance & Security PVT LTD.
07.2009 - 01.2015
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Operated buffers and burnishers to clean and polish floors.
Sales Executive
Tata Indicom
08.2007 - 07.2009
- Expanded market share with strategic territory planning and targeted prospecting.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Sales Executive- Credit Card Division
ICICI Bank
01.2003 - 08.2007
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
Education
Bachelor of Library And Information Science -
Fakir Mohan University
Balasore, India 04.2001 -
BBA -
Annamalai University
Kolkata, India 04.2001 -
Higher Secondary -
Umesh Chandra College
Kolkata, India 04.2001 -
Matric -
Alambazar Urdu High School
Kolkata, India 04.2001 -
Skills
Increase users experience
Following Instructions
Self Motivation
Problem-solving aptitude
Estimating
Worksite safety
Flexible Schedule
Innovation and Creativity
Organizational Skills
Positive Attitude
Measuring Tools
Interpersonal Skills
Timeline
Cluster Head- Lastmile- Valmo
Meesho
01.2023 - Current
Hub Lead Operations
Myntra.com
03.2019 - 01.2023
Senior Assistant Logistics
Myntra.com
06.2017 - 03.2019
Delivery Centre Support
Myntra.com
04.2016 - 06.2017
Style Delivery Associate
Myntra.com
01.2015 - 04.2016
Custodian Officer- ICMC
Premier Vigilance & Security PVT LTD.
07.2009 - 01.2015
Sales Executive
Tata Indicom
08.2007 - 07.2009
Sales Executive- Credit Card Division
ICICI Bank
01.2003 - 08.2007
Bachelor of Library And Information Science -
Fakir Mohan University
04.2001 -
BBA -
Annamalai University
04.2001 -
Higher Secondary -
Umesh Chandra College
04.2001 -
Matric -
Alambazar Urdu High School
04.2001 -