Shamirpet Muthyal Jhanavi
Hyderabad
Summary
Detail-oriented Banking Operations professional with experience in Recovery and Bankruptcy processing at Synchrony Bank. Proven expertise in compliance adherence, risk-sensitive case handling, and maintaining zero-error documentation under strict regulatory standards. Strong analytical mindset with the ability to monitor metrics, identify process gaps, and support operational risk control. Seeking to contribute to a Risk & Compliance Specialist role focused on quality, governance, and continuous improvement.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Representative – Recovery, Bankruptcy & Fraud Operations
Synchrony Bank
09.2024 - Current
- Handle high-volume US financial accounts within Recovery operations, ensuring adherence to regulatory and internal compliance policies.
- Process bankruptcy filings and legal credit documentation with zero-error accuracy and audit readiness.
- Support Fraud Operations by reviewing risk-sensitive accounts, assisting in validation, and ensuring compliant case resolution.
- Contribute to operational risk mitigation and revenue protection through structured case analysis and documentation.
- Awarded Excellence in Quality Assurance for maintaining high compliance scores and quality standards.
SEO Digital Marketing Specialist (Client-Facing Role)
NetElixir AI Digital Marketing
05.2023 - 05.2024
- Managed direct communication with US-based clients, presenting performance reports and strategic growth recommendations.
- Supported business growth by improving CTR, visibility, and conversions across 50+ global B2C accounts.
- Collaborated with sales and account management teams to align digital strategies with revenue objectives.
- Translated complex analytics into actionable insights for non-technical stakeholders. Contributed to client retention through structured follow-ups and performance transparency.
Education
St. Peter’s Grammar School, Hyderabad
Bachelor of Commerce - Computers
Bhavan’s Vivekananda College of Science, Humanities & Commerce
01-2023
Commerce - undefined
Tapasya Junior College, Hyderabad
01-2020
Skills
- Risk Assessment & Mitigation
- Regulatory Compliance
- Bankruptcy Case Processing
- Fraud Support & Account Review
- Documentation & Audit Readiness
Additional Information
- Quick learner with ability to adapt across roles and industries.
- Volunteer at Udaan foundation.
- Received "Excellence award" for Quality assurance at Synchrony.
Timeline
Customer Service Representative – Recovery, Bankruptcy & Fraud Operations
Synchrony Bank
09.2024 - Current
SEO Digital Marketing Specialist (Client-Facing Role)
NetElixir AI Digital Marketing
05.2023 - 05.2024
Bachelor of Commerce - Computers
Bhavan’s Vivekananda College of Science, Humanities & Commerce
Commerce - undefined
Tapasya Junior College, Hyderabad
St. Peter’s Grammar School, Hyderabad