Shamit Rakesh Rai

Dynamic and results-driven supply chain professional with proven expertise in returns operations, shrinkage governance, and fraud control across large-scale supply chain networks. Currently leading zonal loss prevention initiatives for Flipkart’s West Zone, driving ₹9.8 Cr+ in annual savings through process optimization, fraud mitigation, and strategic control tower governance across 1,000+ last-mile and upstream nodes. Demonstrated success in cross-functional stakeholder alignment, and tech-led exception management. Led Flipkart's first eight-vertical auto-sorter deployment in RC. Known for building scalable frameworks that enhance visibility, operational compliance, and bottom-line performance in complex e-commerce ecosystems.

• Lean Six Sigma – Yellow Belt (Flipkart Pvt. Ltd)
• Supply chain logistics, operations, planning, and sourcing (Rutgers Univ – Coursera)
• Business analytics with Excel (Johns Hopkins – Coursera)

1. Supplier return optimization for high-return SKUs: redirected high-return products from external liquidation to supplier returns, improving yield from 35% to 95%, and enabling annual savings of ₹4.09 Cr across just two SKUs

2. Smart Checkpoint Fraud Control Initiative: Implemented brand-specific fraud detection across six key verticals and brands (e.g., Hit, Jeans, Crocs, Smartwatches, Shoes), enabling rejection of fake or used returns at the pickup point and driving potential annual savings of ₹6.97 Cr.

3. Ray-Ban packaging loss mitigation: reduced packaging-related losses by enabling MRP tag reprinting after brand alignment, achieved annual savings of ₹85L by retaining saleability of damaged packaging sunglasses

4. OBD Live – Milton bottles fraud reduction: Implemented OBD Live verification at pickup for Milton bottles to identify fraudulent returns, resulting in an annual savings of ₹35.7L.

5. BRSNR reduction – BTS to Sai 4 lane: Achieved 98% reduction in BRSNR generation and 96% in final tagging loss through improved labeling, cage maintenance, and shipment reconciliation processes, saving over ₹45L annually.

6. Orphan shipment governance (ongoing): building a zone-wide reconciliation framework for approximately 120,000 orphan shipments (six-month generation); piloted at MH_SAI4, recovering ₹750,000 in 15 days, with plans to scale across the West Zone, targeting proper reconciliation and higher yield.

Loss Prevention Crusader Award — Flipkart | Jan 2024

• Recognized PAN-India for saving ₹4.09 Cr annually by diverting high-return SKUs (CP PLUS, Gizmore) from low-yield liquidation to high-yield supplier returns
• Designed and implemented Smart Checkpoint fraud detection systems across six key product verticals (jeans, smartwatches, sunglasses, Crocs etc.), preventing ₹6.97 crore in annual fraudulent returns

Customer Obsession Award — Flipkart | Jan 2025

• Awarded for leading high-impact return loss reduction initiatives, including ₹85L in annual savings through MRP tag reprinting for Ray-Ban packaging loss
• Executed the OBD Live Check project for Milton bottles, preventing fraudulent returns worth ₹14.5L in three months, with ₹35.7L in annual savings.